iland Secure Cloud Status

All Systems Operational

Amsterdam AMS00 (Europe) Operational

iland Colocation Operational

Amsterdam AMS01 (Europe) Operational

iland Cloud Operational

iland Secure Cloud Operational

iland Secure Cloud Backup with Veeam Operational

iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational

iland Secure Cloud Console Operational

iland Secure DRaaS with Double-Take Operational

iland Secure DRaaS with Zerto Operational

Amsterdam AMS03 (Europe) Operational

iland Secure DRaaS with Veeam Operational

Dallas DAL02 (North America) Operational

iland Cloud Operational

iland Secure Cloud Operational

iland Secure Private Cloud Operational

iland Secure Cloud Backup with Veeam Operational

iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational

iland Secure Cloud Console Operational

iland Secure DRaaS with Double-Take Operational

iland Secure DRaaS with Veeam Operational

iland Secure DRaaS with Zerto Operational

Dallas DAL06 (North America) Operational

iland Cloud Operational

iland Lab Engine Operational

iland Secure Cloud Operational

iland Secure Cloud Backup with Veeam Operational

iland Secure Cloud Console Operational

iland Secure DRaaS with Double-Take Operational

iland Secure DRaaS with Zerto Operational

iland Secure Private Cloud Operational

Dallas DAL22 (North America) Operational

iland Secure Cloud Operational

iland Secure Cloud Backup with Veeam Operational

iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational

iland Secure DRaaS with Zerto Operational

Dallas DAL23 (North America) Operational

iland Lab Engine Operational

Dallas DAL24 (North America) Operational

iland Secure DRaaS with Veeam Operational

Dallas DAL25 (North America) Operational

iland Secure DRaaS with Veeam Operational

Dallas DAL26 (North America) Operational

iland Secure Cloud Operational

iland Secure DRaaS with Zerto Operational

London LON02 (United Kingdom) Operational

iland Cloud Operational

iland Lab Engine Operational

iland Secure Cloud Operational

iland Secure Cloud Backup with Veeam Operational

iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational

iland Secure Cloud Console Operational

iland Secure Cloud Object Storage Operational

iland Secure DRaaS with Double-Take Operational

iland Secure DRaaS with Veeam Operational

iland Secure DRaaS with Zerto Operational

iland Secure Private Cloud Operational

London LON03 (United Kingdom) Operational

iland Secure DRaaS with Veeam Operational

Los Angeles LAX01 (North America) Operational

iland Cloud Operational

iland Lab Engine Operational

iland Secure Cloud Operational

iland Secure Cloud Backup with Veeam Operational

iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational

iland Secure Cloud Console Operational

iland Secure DRaaS with Double-Take Operational

iland Secure DRaaS with Veeam Operational

iland Secure DRaaS with Zerto Operational

iland Secure Private Cloud Operational

Manchester MAN01 (United Kingdom) Operational

iland Cloud Operational

iland Secure Cloud Operational

iland Secure Cloud Backup with Veeam Operational

iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational

iland Secure Cloud Console Operational

iland Secure DRaaS with Double-Take Operational

iland Secure DRaaS with Zerto Operational

iland Secure Private Cloud Operational

Manchester MAN03 (United Kingdom) Operational

iland Secure DRaaS with Veeam Operational

McLean MCL00 (North America) Operational

iland Colocation Operational

Melbourne MEL02 (Asia Pacific) Operational

iland Cloud Operational

iland Lab Engine Operational

iland Secure Cloud Operational

iland Secure Cloud Backup with Veeam Operational

iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational

iland Secure Cloud Console Operational

iland Secure DRaaS with Double-Take Operational

iland Secure DRaaS with Veeam Operational

iland Secure DRaaS with Zerto Operational

iland Secure Private Cloud Operational

Melbourne MEL03 (Asia Pacific) Operational

iland Secure DRaaS with Veeam Operational

Reston RES01 (North America) Operational

iland Cloud Operational

iland Secure Cloud Operational

iland Secure Cloud Backup with Veeam Operational

iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational

iland Secure Cloud Console Operational

iland Secure Cloud Object Storage Operational

iland Secure DRaaS with Double-Take Operational

iland Secure DRaaS with Veeam Operational

iland Secure DRaaS with Zerto Operational

iland Secure Private Cloud Operational

Reston RES22 (North America) Operational

iland Cloud Operational

iland Secure Cloud Operational

iland Secure Cloud Backup with Veeam Operational

iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational

iland Secure Cloud Console Operational

iland Secure Cloud Object Storage Operational

iland Secure DRaaS with Veeam Operational

iland Secure DRaaS with Zerto Operational

iland Secure Private Cloud Operational

Reston RES25 (North America) Operational

iland Secure DRaaS with Veeam Operational

Singapore SIN01 (Asia Pacific) Operational

iland Cloud Operational

iland Secure Cloud Operational

iland Secure Cloud Backup with Veeam Operational

iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational

iland Secure Cloud Console Operational

iland Secure DRaaS with Double-Take Operational

iland Secure DRaaS with Veeam Operational

iland Secure DRaaS with Zerto Operational

iland Secure Private Cloud Operational

Sterling STR02 (North America) Operational

iland Secure Cloud Operational

iland Secure Cloud Backup with Veeam Operational

iland Secure Cloud Console Operational

iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational

iland Secure DRaaS with Zerto Operational

iland Secure Private Cloud Operational

Sterling STR03 (North America) Operational

iland Lab Engine Operational

Sterling STR05 (North America) Operational

iland Secure Cloud Console Operational

iland Secure DRaaS with Veeam Operational

Sydney SYD02 (Asia Pacific) Operational

iland Cloud Operational

iland Lab Engine Operational

iland Secure Cloud Operational

iland Secure Cloud Backup with Veeam Operational

iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational

iland Secure Cloud Console Operational

iland Secure Cloud Object Storage Operational

iland Secure DRaaS with Veeam Operational

iland Secure DRaaS with Zerto Operational

iland Secure DRaaS with Double-Take Operational

iland Secure Private Cloud Operational

Toronto TOR02 (Canada) Operational

iland Secure Cloud Operational

iland Secure Cloud Console Operational

iland Secure DRaaS with Zerto Operational

Toronto TOR03(Canada) Operational

iland Lab Engine Operational

iland Secure Cloud Console Operational

iland Secure DRaaS with Veeam Operational

iland Secure Cloud Backup with Veeam Operational

iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational

iland Colocation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

London - Scheduled Infrastructure Maintenance Sep 20, 22:30 - Sep 21, 02:30 CDT

Scheduled - Duration: 09/21/2021 from 04:30 BST to 08:30 BST
Location: London
Type Of Event: Scheduled Infrastructure Maintenance

Summary: As part of on-going maintenance, iland Engineering will be performing routine software updates to our storage arrays in the London location. This is a proactive maintenance to address known issues and allow for new functionality or enhancements.

Impact: No impact to running virtual machines is expected. However, some customers may experience slight degradation in storage performance during controller failovers as part of the upgrade process.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team.
Sep 10, 14:11 CDT

Dallas - Scheduled Infrastructure Maintenance Sep 20, 22:30 - Sep 21, 02:30 CDT

Scheduled - Duration: 09/20/2021 from 22:30 CDT to 01:30 CDT
Location: Dallas
Type Of Event: Scheduled Infrastructure Maintenance

Summary: As part of on-going maintenance, iland Engineering will be performing routine software updates to our storage arrays in the Dallas location. This is a proactive maintenance to address known issues and allow for new functionality or enhancements.

Impact: No impact to running virtual machines is expected. However, some customers may experience slight degradation in storage performance during controller failovers as part of the upgrade process.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team.
Sep 10, 13:57 CDT

Manchester - Scheduled Infrastructure Maintenance Sep 21, 14:00-18:00 CDT

Duration: 09/21/2021 from 20:00 BST to 09/22/21 00:00 BST
Location: Manchester
Type Of Event: Scheduled Infrastructure Maintenance

Summary: As part of on-going maintenance, iland Engineering will be performing routine software updates to our storage arrays in the Manchester location. This is a proactive maintenance to address known issues and allow for new functionality or enhancements.

Impact: No impact to running virtual machines is expected. However, some customers may experience slight degradation in storage performance during controller failovers as part of the upgrade process.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team.
Posted on Sep 10, 17:22 CDT

Reston - Scheduled Maintenance - iland Secure Cloud Backup with Veeam Sep 24, 08:00-12:00 CDT

Duration: 09/24/2021 from 09:00 EDT to 13:00 EDT
Location: Reston
Type Of Event: Scheduled Maintenance - iland Secure Cloud Backup with Veeam

Summary: iland Engineering will be performing maintenance on the iland Secure Cloud Backup infrastructure

Impact: During this maintenance window, the iland Secure Cloud Backup service will be unavailable for customers peered with Service Provider:

res22-backup01.ilandcloud.com

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team.
Posted on Sep 14, 13:31 CDT

Manchester - Scheduled Maintenance - iland Secure Cloud Backup with Veeam Sep 28, 08:00-12:00 CDT

Duration: 09/28/2021 from 14:00 BST to 18:00 BST
Location: Manchester
Type Of Event: Scheduled Maintenance - iland Secure Cloud Backup with Veeam

Summary: iland Engineering will be performing maintenance on the iland Secure Cloud Backup infrastructure

Impact: During this maintenance window, the iland Secure Cloud Backup service will be unavailable for customers peered with Service Provider:

man01-backup03.ilandcloud.com

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team.
Posted on Sep 14, 13:32 CDT

Dallas - Scheduled Maintenance - iland Secure Cloud Backup with Veeam Sep 29, 08:00-12:00 CDT

Duration: 09/29/2021 from 08:00 CDT to 12:00 CDT
Location: Dallas
Type Of Event: Scheduled Maintenance - iland Secure Cloud Backup with Veeam

Summary: iland Engineering will be performing maintenance on the iland Secure Cloud Backup infrastructure

Impact: During this maintenance window, the iland Secure Cloud Backup service will be unavailable for customers peered with Service Provider:

dal22-backup08.ilandcloud.com

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team.
Posted on Sep 14, 13:34 CDT

Past Incidents

Sep 20, 2021

Manchester - Secure Cloud Backup for Office 365 - Partial Outage

Resolved - iland Engineering have confirmed no further issues for this incident. All services continue to remain operational. This incident is now resolved.

If you continue to experience any errors or issues, please contact our Support Helpdesk for additional assistance.
Sep 20, 11:19 CDT

Monitoring - "iland Engineering have resolved the issue affecting service stability of the Secure Cloud Backup for Office 365 service located in the Manchester facility. All affected services have been verified operational at this time and iland Engineering will continue to closely monitor the environment for the next 24-hours to insure on-going stability.

All services will resume automatically with no customer intervention required.

If you continue to experience any errors or issues, please contact our Support Helpdesk for additional assistance.
Sep 18, 11:26 CDT

Identified - iland Engineering have identified an issue affecting service stability for the Secure Cloud Backup for Office 365 service located in the Manchester facility. Some customers peering to the man01-backup04.ilandcloud.com service provider may see job failures while we work to resolve the issue.
Sep 17, 09:08 CDT

Sep 19, 2021

No incidents reported.

Sep 18, 2021

Dallas - Secure DRaaS with Zerto - Partial Outage

Monitoring - iland Engineering have resolved the issue affecting service stability of the Secure DRaaS with Zerto service located in the Dallas facility. All affected services have been verified operational at this time and iland Engineering will continue to closely monitor the environment for the next 24-hours to insure on-going stability.

All services will resume automatically with no customer intervention required.

If you continue to experience any errors or issues, please contact our Support Helpdesk for additional assistance.
Sep 16, 16:54 CDT

Identified - iland Engineering have identified the issue affecting service stability for the Secure DRaaS with Zerto service located in the Dallas facility. Customers leveraging this service may see errors while our Engineering team works to resolve the issue.
Sep 16, 16:54 CDT

Investigating - iland Engineering are investigating a potential issue affecting service stability for the DRaaS with Zerto service located in the Dallas facility. Customers leveraging this service may see errors while our Engineering team works to determine a root cause.

If you have any questions, please contact the iland Support team.
Sep 16, 16:48 CDT

Sep 17, 2021

Dallas - Secure Cloud Backup with Veeam - Partial Outage

Resolved - iland Support has engaged all affected customers directly for final resolution on this incident. This incident is now resolved and will be closed.

If you continue to experience any errors or issues, please contact our Support Helpdesk for additional assistance.
Sep 17, 07:58 CDT

Update - iland Engineering are continuing to work with our vendor on a hardware issue with a storage repository impacting the iland Secure Cloud Backup infrastructure located in the Dallas facility. Some customers peering to dal22-backup01.ilandcloud.com service provider will continue to see job failures while we work to resolve the issue.

Current estimated ETA to possible resolution is undetermined at this time due to additional troubleshooting required. We will continue to provide updates as our Engineering team makes progress.
Sep 7, 07:05 CDT

Update - iland Engineering are continuing to work on a hardware issue with a storage repository impacting the iland Secure Cloud Backup infrastructure located in the Dallas facility. Some customers peering to dal22-backup01.ilandcloud.com service provider will continue to see job failures while we work to resolve the issue.

Current estimated ETA to possible resolution still remains at 24-48 hours. We will continue to provide updates as our Engineering team makes progress.
Sep 5, 08:41 CDT

Update - iland Engineering are continuing to work on a hardware issue with a storage repository impacting the iland Secure Cloud Backup infrastructure located in the Dallas facility. Some customers peering to dal22-backup01.ilandcloud.com service provider will continue to see job failures while we work to resolve the issue.

Current estimated ETA to possible resolution is 24-48 hours. We will continue to provide updates as our Engineering team makes progress.
Sep 4, 08:13 CDT

Identified - iland Engineering have identified a hardware issue with a storage repository impacting the iland Secure Cloud Backup infrastructure located in the Dallas facility. Some customers peering to dal22-backup01.ilandcloud.com service provider may see job failures while we work to resolve the issue.
Sep 3, 16:37 CDT

Dallas - Secure DRaaS with Zerto - v8.0 Upgrade - DAL26

Completed - The scheduled maintenance has been completed.
Sep 17, 02:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 20:02 CDT

Update - Please note: The date on the initial notice was incorrect. It has been updated to reflect the correct date of 09/16/2021 from 20:00 CT to 09/17/2021 02:00 CT
Sep 1, 15:31 CDT

Scheduled - Duration: 09/16/2021 from 20:00 CT to 09/17/2021 02:00 CT
Location: Dallas
Type Of Event: Secure DRaaS with Zerto - v8.0 Upgrade

Summary: iland Engineering will be upgrading the iland Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Impact: During this maintenance, modifications to VPG configurations and all failover activities will be unavailable

Customer Action: Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.

If you have any questions regarding this maintenance, please contact our Support team.
Aug 31, 16:26 CDT

Sep 16, 2021

Dallas - Emergency Storage Maintenance

Completed - The scheduled maintenance has been completed.
Sep 16, 21:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 20:01 CDT

Scheduled - Duration: 09/16/21 from 20:00 CDT to 21:00 CDT
Location: Dallas
Type Of Event: Emergency Storage Maintenance

Summary: iland Engineering will be performing maintenance on the storage infrastructure in the Dallas facility. This maintenance is a proactive measure to ensure ongoing stability, performance and health of the underlying storage infrastructure.

Impact: During this maintenance window, there should be no disruptions to running VMs.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team
Sep 16, 11:40 CDT

Dallas - Secure DRaaS with Zerto - v8.0 Upgrade - DAL22

Completed - The scheduled maintenance has been completed.
Sep 16, 02:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 20:00 CDT

Scheduled - Duration: 09/15/2021 from 20:00 CT to 09/16/2021 02:00 CT
Location: Dallas
Type Of Event: Secure DRaaS with Zerto - v8.0 Upgrade

Summary: iland Engineering will be upgrading the iland Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Impact: During this maintenance, modifications to VPG configurations and all failover activities will be unavailable

Customer Action: Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.

If you have any questions regarding this maintenance, please contact our Support team.
Aug 31, 16:24 CDT

Sep 15, 2021

London - Secure DRaaS with Zerto - v8.0 Upgrade

Completed - The scheduled maintenance has been completed.
Sep 15, 20:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 14:02 CDT

Update - **UPDATE**
The date and time for this upgrade has changed.

Duration: 09/15/2021 from 20:00 BST to 09/16/2021 02:00 BST
Location: London
Type Of Event: Secure DRaaS with Zerto - v8.0 Upgrade
Aug 31, 13:26 CDT

Scheduled - Duration: 09/15/2021 from 20:00 BST to 09/16/2021 02:00 BST
Location: London
Type Of Event: Secure DRaaS with Zerto - v8.0 Upgrade

Summary: iland Engineering will be upgrading the iland Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Impact: During this maintenance, modifications to VPG configurations and all failover activities will be unavailable

Customer Action: Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.

If you have any questions regarding this maintenance, please contact our Support team.
Aug 26, 12:27 CDT

Dallas - Secure DRaaS with Zerto - v8.0 Upgrade - DAL06

Completed - The scheduled maintenance has been completed.
Sep 15, 02:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 20:00 CDT

Scheduled - Duration: 09/14/2021 from 20:00 CT to 09/15/2021 02:00 CT
Location: Dallas
Type Of Event: Secure DRaaS with Zerto - v8.0 Upgrade

Summary: iland Engineering will be upgrading the iland Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Impact: During this maintenance, modifications to VPG configurations and all failover activities will be unavailable

Customer Action: Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.

If you have any questions regarding this maintenance, please contact our Support team.
Aug 31, 16:22 CDT

Sep 14, 2021

Dallas - Secure DRaaS with Zerto - v8.0 Upgrade - DAL02

Completed - The scheduled maintenance has been completed.
Sep 14, 02:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 20:00 CDT

Scheduled - Duration: 09/13/2021 from 20:00 CT to 09/14/2021 02:00 CT
Location: Dallas
Type Of Event: Secure DRaaS with Zerto - v8.0 Upgrade

Summary: iland Engineering will be upgrading the iland Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Impact: During this maintenance, modifications to VPG configurations and all failover activities will be unavailable

Customer Action: Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.

If you have any questions regarding this maintenance, please contact our Support team.
Aug 31, 16:20 CDT

Sep 13, 2021

Manchester - Emergency Infrastructure Maintenance - Secure DRaaS with Zerto

Completed - The scheduled maintenance has been completed.
Sep 13, 15:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 14:00 CDT

Scheduled - Duration: 09/13/21 from 20:00 BST to 21:00 BST
Location: Manchester
Type Of Event: Emergency Infrastructure Maintenance - Secure DRaaS with Zerto

Summary: iland Engineering will be performing an emergency maintenance on the Secure DRaaS with Zerto infrastructure. This is a proactive measure to address a service issue and ensure stability for all customers leveraging this service.

Impact: During this maintenance, modifications to VPG configurations and all failover activities will be unavailable. Customers will see site disconnects and errors across their VPG's for the duration of this maintenance.

Customer Action: No customer action is required. All services will resume automatically upon completion of this maintenance.

If you have any questions regarding this maintenance, please contact our Support team.
Sep 13, 13:34 CDT

Dallas - Secure Cloud - Host Failure Event

Monitoring - iland Engineering have resolved this issue and confirmed no further impact to customer workloads. All affected workloads and services are confirmed operational at this time. iland Engineering will continue to closely monitor the environment for the next 24-hours to insure ongoing stability.
Sep 12, 10:38 CDT

Identified - iland Engineering have detected a host failure located in the Dallas facility, causing some customers to experience a restart of workloads during the automated failover activities. All services continue to perform as expected while the failed host issue is being resolved.
Sep 11, 09:12 CDT

Reston - Secure Cloud Backup with Veeam - Partial Outage

Monitoring - iland Engineering have resolved the issue with the storage repository impacting the Secure Cloud Backup with Veeam service located at the Reston facility. All services for res01-backup01.ilandcloud.com are operational at this time and iland Engineering will continue to monitor the environment for the next 24-hours to insure stability.

All services will resume automatically with no customer intervention required.

If you continue to experience any errors or issues, please contact our Support Helpdesk for additional assistance.
Sep 12, 07:39 CDT

Investigating - iland Engineering are investigating a potential issue with a storage repository impacting the Secure Cloud Backup with Veeam service located in the Reston facility. Some customers peering to the res01-backup01.ilandcloud.com service provider may see job failures while we work to identify the root cause.
Sep 12, 03:04 CDT

Toronto - Secure Cloud Backup with Veeam - Partial Outage

Monitoring - iland Engineering have resolved the issue with the storage repository impacting the Secure Cloud Backup with Veeam service located at the Toronto facility. All services for tor03-backup02.ilandcloud.com are operational at this time and iland Engineering will continue to monitor the environment for the next 24-hours to insure stability.

All services will resume automatically with no customer intervention required.

If you continue to experience any errors or issues, please contact our Support Helpdesk for additional assistance."
Sep 11, 22:01 CDT

Update - iland Engineering is continuing to work with the vendor to address a critical hardware failure with a storage repository impacting the Secure Cloud Backup with Veeam service located in the Toronto facility. Some customers peering to tor03-backup02.ilandcloud.com service provider will see job failures while we work to resolve the issue.

Current estimated ETA to resolution and service restoration is approximately 2-4 hours. We will continue to provide updates as our Engineering teams progress.
Sep 11, 19:48 CDT

Update - iland Engineering is continuing to work with the vendor to address a critical hardware failure with a storage repository impacting the Secure Cloud Backup with Veeam service located in the Toronto facility. Some customers peering to tor03-backup02.ilandcloud.com service provider will see job failures while we work to resolve the issue.

Current estimated ETA to resolution and service restoration is approximately 6-8 hours. We will continue to provide updates as our Engineering teams progresses.
Sep 11, 16:50 CDT

Identified - iland Engineering have identified a hardware failure with a storage repository impacting the Secure Cloud Backup with Veeam service located in the Toronto facility. Some customers peering to tor03-backup02.ilandcloud.com service provider will see job failures while we work to resolve the issue.
Sep 11, 09:14 CDT

Investigating - iland Engineering are investigating a potential issue with a storage repository impacting the Secure Cloud Backup with Veeam service located in the Toronto facility. Some customers peering to the tor03-backup02.ilandcloud.com service provider may see job failures while we work to identify the root cause.
Sep 10, 21:18 CDT

Sep 12, 2021

Sep 11, 2021

Global - Secure Cloud Console - Service Outage

Monitoring - iland Software Engineering have resolved the issue affecting service availability of the Secure Cloud Console service across all global locations. All affected services have been verified operational at this time and iland Software Engineering will continue to monitor the environment for the next 24-hours to insure on-going stability.

All services will resume automatically with no customer intervention required.

If you continue to experience any errors or issues, please contact our Support Helpdesk for additional assistance.
Sep 10, 05:27 CDT

Investigating - iland Engineering are investigating a potential issue affecting service availability for the Secure Cloud Console service across all global locations. Customers leveraging this service may see errors while our Engineering team works to determine a root cause.
Sep 10, 04:53 CDT

Sep 10, 2021

Manchester - Secure Cloud Backup with Veeam - Partial Outage

Resolved - iland Engineering have confirmed no further recurrence of this issue, with all services and systems operating normal.

If you continue to see any errors or issues, please contact our Support HelpDesk for further assistance.
Sep 10, 13:25 CDT

Monitoring - iland Engineering have resolved the issue with the storage repository impacting the iland Secure Cloud Backup infrastructure located at the Manchester facility. All services for man01-backup03.ilandcloud.com are operational at this time and iland Engineering will continue to monitor the environment for the next 24-hours to insure stability.

All services will resume automatically with no customer intervention required.

If you continue to experience any errors or issues, please contact our Support Helpdesk for additional assistance.
Sep 8, 17:50 CDT

Investigating - iland Engineering are investigating a potential issue with a storage repository impacting the iland Secure Cloud Backup infrastructure located in the Manchester facility. Some customers peering to the man01-backup03.ilandcloud.com service provider may see job failures while we work to identify the root cause.
Sep 8, 15:04 CDT

Dallas - Secure Cloud - Host Failure Event

Monitoring - iland Engineering have resolved this issue and confirmed no further impact to customer workloads. All affected workloads and services are confirmed operational at this time. iland Engineering will continue to monitor the environment for the next 24-hours to insure stability.
Sep 9, 07:07 CDT

Reston - Secure DRaaS with Zerto - v8.0 Upgrade

Completed - The scheduled maintenance has been completed.
Sep 10, 01:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 19:06 CDT

Scheduled - Duration: 09/09/2021 from 20:00 ET to 09/10/2021 02:00 ET
Location: Reston
Type Of Event: Secure DRaaS with Zerto - v8.0 Upgrade

Summary: iland Engineering will be upgrading the iland Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Impact: During this maintenance, modifications to VPG configurations and all failover activities will be unavailable

Customer Action: Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.

If you have any questions regarding this maintenance, please contact our Support team.
Aug 26, 12:28 CDT

Sep 9, 2021

London - Emergency Infrastructure Maintenance - vCloud Director

Completed - The scheduled maintenance has been completed.
Sep 9, 15:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 14:00 CDT

Scheduled - Duration: 09/09/21 from 20:00 BST - 21:00 BST
Location: London
Type Of Event: Emergency Infrastructure Maintenance - vCloud Director

Summary: iland Engineering will be performing an emergency maintenance to the vCloud Director infrastructure supporting the iland Secure Cloud & Secure DRaaS environments. This is a proactive measure to address a vendor bug affecting the performance of the vCloud Director database infrastructure.

Impact: During this maintenance window, operations to virtual machines via the iland Secure Cloud Console will be inaccessible. However, there will be no impact to running or protected virtual machines during this maintenance. Customers using iland's Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.
Sep 8, 12:20 CDT

Sep 8, 2021

Sterling - Secure DRaaS with Zerto - v8.0 Upgrade

Completed - The scheduled maintenance has been completed.
Sep 8, 23:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 19:03 CDT

Scheduled - Duration: 09/08/2021 from 20:00 ET to 09/09/2021 00:00 ET
Location: Sterling
Type Of Event: Secure DRaaS with Zerto - v8.0 Upgrade

Summary: iland Engineering will be upgrading the iland Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Impact: During this maintenance, modifications to VPG configurations and all failover activities will be unavailable

Customer Action: Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.

If you have any questions regarding this maintenance, please contact our Support team.
Aug 26, 12:29 CDT

Sterling - Emergency Storage Maintenance

Completed - The scheduled maintenance has been completed.
Sep 8, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 20:02 CDT

Scheduled - Duration: 09/08/21 from 21:00 EDT to 23:00 EDT
Location: Sterling
Type Of Event: Emergency Storage Maintenance

Summary: iland Engineering will be performing maintenance on the storage infrastructure in the Sterlng facility. This maintenance is a proactive measure to ensure ongoing stability, performance and health of the underlying storage infrastructure.

Impact: During this maintenance window, there should be no disruptions to running VMs.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team
Sep 8, 09:40 CDT

Amsterdam - Secure DRaaS with Zerto - v8.0 Upgrade

Completed - The scheduled maintenance has been completed.
Sep 8, 15:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 13:02 CDT

Scheduled - Duration: 09/08/2021 from 20:00 CEST to 22:00 CEST
Location: Amsterdam
Type Of Event: Secure DRaaS with Zerto - v8.0 Upgrade

Summary: iland Engineering will be upgrading the iland Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Impact: During this maintenance, modifications to VPG configurations and all failover activities will be unavailable

Customer Action: Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.

If you have any questions regarding this maintenance, please contact our Support team.
Aug 26, 12:31 CDT

Melbourne - Secure DRaaS with Zerto - v8.0 Upgrade

Completed - The scheduled maintenance has been completed.
Sep 8, 14:00 CDT

Update - This maintenance window is extended by 1-hour due to unforeseen delays in completion of the upgrade. The new expected completion time is 05:00 AEST.
Sep 8, 12:35 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 09:00 CDT

Scheduled - Duration: 09/09/2021 from 00:00 AEST to 04:00 AEST
Location: Melbourne
Type Of Event: Secure DRaaS with Zerto - v8.0 Upgrade

Summary: iland Engineering will be upgrading the iland Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Impact: During this maintenance, modifications to VPG configurations and all failover activities will be unavailable

Customer Action: Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.

If you have any questions regarding this maintenance, please contact our Support team.
Aug 26, 12:32 CDT

Singapore - Network Infrastructure Upgrade

Completed - This maintenance is canceled and will be rescheduled at a later time. All services are operational at this time.
Sep 8, 07:06 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 07:00 CDT

Scheduled - Duration: 09/08/21 from 20:00 SGT to 09/09/21 04:00 SGT
Location: Singapore
Type Of Event: Scheduled Infrastructure Maintenance

Summary: iland Engineering will be performing an upgrade on one of the upstream carriers at the Singapore datacenter.

Impact: Carrier redundancy and path diversity will remain active during the maintenance window. However, some customers may notice intermittent packet loss, site disconnects and/or increased latency while the maintenance is being performed and connectivity is redistributed across carriers.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team.
Aug 26, 20:01 CDT

Sep 7, 2021

Reston - Secure DRaaS with Zerto - v8.0 Upgrade

Completed - The scheduled maintenance has been completed.
Sep 7, 23:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 19:00 CDT

Scheduled - Duration: 09/07/2021 from 20:00 EDT to 09/08/2021 00:00 EDT
Location: Reston
Type Of Event: Secure DRaaS with Zerto - v8.0 Upgrade

Summary: iland Engineering will be upgrading the iland Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Impact: During this maintenance, modifications to VPG configurations and all failover activities will be unavailable

Customer Action: Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.

If you have any questions regarding this maintenance, please contact our Support team.
Aug 24, 07:34 CDT

Sydney - Secure DRaaS with Zerto - v8.0 Upgrade

Completed - The scheduled maintenance has been completed.
Sep 7, 13:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 09:01 CDT

Scheduled - Duration: 09/08/2021 from 00:00 AEST to 04:00 AEST
Location: Sydney
Type Of Event: Secure DRaaS with Zerto - v8.0 Upgrade

Summary: iland Engineering will be upgrading the iland Secure DRaaS with Zerto infrastructure. This latest vendor upgrade incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Impact: During this maintenance, modifications to VPG configurations and all failover activities will be unavailable

Customer Action: Customers are required to stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status.

If you have any questions regarding this maintenance, please contact our Support team.
Aug 26, 12:33 CDT

Amsterdam - Emergency Maintenance - iland Secure Cloud Backup with Veeam

Completed - The scheduled maintenance has been completed.
Sep 7, 12:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 08:00 CDT

Scheduled - Duration: 09/07/2021 from 15:00 CEST to 19:00 CEST
Location: Amsterdam
Type Of Event: Emergency Maintenance - iland Secure Cloud Backup with Veeam

Summary: iland Engineering will be performing maintenance on the iland Secure Cloud Backup infrastructure

Impact: During this maintenance window, the iland Secure Cloud Backup service will be unavailable for customers peered with Service Provider:

ams01-backup02.ilandcloud.com

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team.
Aug 31, 16:08 CDT

Reston - Secure DRaaS with Zerto - Degraded Performance

Monitoring - iland Engineering have resolved the issue affecting performance of the Secure DRaaS with Zerto service located in the Reston facility. All affected services have been verified operational and performance levels are back to normal operating levels. iland Engineering will continue to monitor the environment for the next 24-hours to insure on-going stability.

If you continue to experience any errors or issues, please contact our Support Helpdesk for additional assistance.
Sep 5, 18:45 CDT

Investigating - iland Engineering are investigating a potential issue affecting the performance of the Secure DRaaS with Zerto service located in the Reston facility. Customers leveraging this service may see degraded performance while our Engineering team works to determine a root cause.
Sep 5, 18:05 CDT

Sep 6, 2021

No incidents reported.