All Systems Operational
Amsterdam AMS00 (Europe) Operational
iland Colocation Operational
Amsterdam AMS01 (Europe) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Zerto Operational
Amsterdam AMS03 (Europe) Operational
iland Secure DRaaS with Veeam Operational
Dallas DAL02 (North America) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Private Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
Dallas DAL06 (North America) Operational
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Dallas DAL22 (North America) Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure DRaaS with Zerto Operational
Dallas DAL23 (North America) Operational
iland Lab Engine Operational
Dallas DAL25 (North America) Operational
iland Secure DRaaS with Veeam Operational
Dallas DAL26 (North America) Operational
iland Secure DRaaS with Zerto Operational
London LON02 (United Kingdom) Operational
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure Cloud Object Storage Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
London LON03 (United Kingdom) Operational
iland Secure DRaaS with Veeam Operational
Los Angeles LAX01 (North America) Operational
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Manchester MAN01 (United Kingdom) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Manchester MAN03 (United Kingdom) Operational
iland Secure DRaaS with Veeam Operational
McLean MCL00 (North America) Operational
iland Colocation Operational
Melbourne MEL02 (Asia Pacific) Operational
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Melbourne MEL03 (Asia Pacific) Operational
iland Secure DRaaS with Veeam Operational
Reston RES01 (North America) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure Cloud Object Storage Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Seattle SEA00 (North America) Operational
iland Colocation Operational
Singapore SIN01 (Asia Pacific) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Sterling STR02 (North America) Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Console Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure DRaaS with Zerto Operational
Sterling STR03 (North America) Operational
iland Lab Engine Operational
Sterling STR05 (North America) Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Veeam Operational
Sydney SYD02 (Asia Pacific) Operational
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure Cloud Object Storage Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure DRaaS with Double-Take Operational
iland Secure Private Cloud Operational
Toronto TOR02 (Canada) Operational
iland Secure Cloud Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Zerto Operational
Toronto TOR03(Canada) Operational
iland Lab Engine Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Veeam Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Duration: 09/23/2020 from 20:00 CT to 21:00 CT
Location: Dallas

iland engineers will be performing database maintenance in the iland Cloud and iland Secure Cloud environment. During this maintenance window, operations to virtual machines via the iland Secure Cloud Console will be inaccessible. Customers using iland's Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. There will be no impact to running or protected virtual machines during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Sep 23, 16:14 CDT
Duration: 09/24/2020 03:00 BST to 09/24/2020 05:00 BST
Location: Manchester
Type Of Event: Scheduled Network Maintenance

As part of on-going maintenance, one of iland’s redundant providers will be performing maintenance on their upstream networking infrastructure at our Manchester datacenter. No downtime is expected during the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Sep 11, 09:18 CDT
Sterling - Scheduled Maintenance Sep 24, 19:00-20:00 CDT
Duration: 09/24/2020 from 20:00 ET to 21:00 ET
Location: Sterling
Type Of Event: Scheduled Infrastructure Maintenance

iland engineers will be performing maintenance in the iland Secure DRaaS with Veeam infrastructure. During this maintenance window, iland Secure DRaaS with Veeam service will be unavailable.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Sep 23, 16:22 CDT
Reston - Scheduled Network Maintenance Sep 28, 23:00 - Sep 29, 01:00 CDT
Duration: 09/29/2020 from 00:00 EDT to 09/29/2020 02:00 EDT
Location: Reston
Type Of Event: Scheduled Network Maintenance

As part of on-going maintenance, one of iland’s redundant providers will be performing maintenance on their upstream networking infrastructure at our Reston datacenter. No downtime is expected during the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Sep 17, 10:27 CDT
Duration: 09/09/2020 01:00 AEST to 09/09/2020 06:00 AEST
Location: Sydney
Type Of Event: Scheduled Network Maintenance

As part of on-going maintenance, one of iland’s redundant providers will be performing maintenance on their upstream networking infrastructure at our Sydney datacenter. No downtime is expected during the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Aug 26, 17:02 CDT
Past Incidents
Sep 23, 2020
Completed - The scheduled maintenance has been completed.
Sep 23, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 15:01 CDT
Scheduled - Duration: 09/23/2020 from 21:00 BST to 22:00 BST
Location: London
Type Of Event: Scheduled Maintenance

iland engineers will be performing maintenance to our iland Secure DRaaS with Zerto infrastructure. Customers should stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status. If you need any assistance with your infrastructure during this maintenance window, please do not hesitate to contact us.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 23, 07:54 CDT
Completed - The scheduled maintenance has been completed.
Sep 23, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 14:00 CDT
Scheduled - Duration: 09/23/2020 from 20:00 BST to 21:00 BST
Location: Manchester
Type Of Event: Scheduled Maintenance

iland engineers will be performing maintenance to our iland Secure DRaaS with Zerto infrastructure. Customers should stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status. If you need any assistance with your infrastructure during this maintenance window, please do not hesitate to contact us.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 23, 07:53 CDT
Sep 22, 2020

No incidents reported.

Sep 21, 2020
Completed - The scheduled maintenance has been completed.
Sep 21, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 20:00 CDT
Scheduled - Duration: 09/21/2020 from 20:00 CT to 21:00 CT
Location: Dallas

iland engineers will be performing database maintenance in the iland Cloud and iland Secure Cloud environment. During this maintenance window, operations to virtual machines via the iland Secure Cloud Console will be inaccessible. Customers using iland's Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. There will be no impact to running or protected virtual machines during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 21, 07:44 CDT
Completed - The scheduled maintenance has been completed.
Sep 21, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 08:01 CDT
Scheduled - Duration: 09/21/2020 from 08:00 CT to 10:00 CT
Location: Dallas

As part of on-going maintenance, iland engineers will be performing maintenance on the iland Secure Cloud Backup affecting a backend repository connected to dal02-backup02.ilandcloud.com. During this maintenance window, services will be available; however, there may be job interruptions when reboots occur.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 18, 16:46 CDT
Resolved - iland engineers have monitored the environment over the weekend and have seen no further issues. We are resolving this incident.

Thank you,

iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 21, 07:42 CDT
Monitoring - iland and our storage vendor worked to replace a faulty piece of hardware on one of the storage arrays backing the iland cloud environment. At this time all services are operational.

Engineers will monitor the environment for the next 24hrs.

Thank you,

iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 17, 08:02 CDT
Investigating - iland engineers were alerted to the same storage array causing issues within the environment. We have engaged the vendor for further troubleshooting while we work on a resolution.

Thank you,

iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 16, 07:45 CDT
Monitoring - iland engineers discovered an issue with the storage array backing the Melbourne infrastructure which caused an HA event within the environment. This may have impacted running VMs on the affected datastores. The VMs would have appeared to have been rebooted when they failed over to healthy hosts.

iland engineers have resolved the issue and will be monitoring the array and environment for the next 24hrs.

Thank you,

iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 15, 15:29 CDT
Update - iland engineers are actively working on this issue and are also seeing connectivity issues to mel02-backup02.ilandcloud.com and mel02-backup04.ilandcloud.com.

We will update this page shortly.

Thank you,

iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 15, 11:58 CDT
Investigating - iland engineers are currently investigating an issue within the iland secure cloud backup infrastructure. It appears this is only affecting some customers connecting to mel02-backup01.ilandcloud.com

Thank you,

iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 15, 11:27 CDT
Completed - The scheduled maintenance has been completed.
Sep 21, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 00:00 CDT
Scheduled - Duration: 09/21/2020 from 01:00 EDT to 06:00 EDT
Location: Toronto
Type Of Event: Scheduled Network Maintenance

As part of on-going maintenance, one of iland’s redundant providers will be performing maintenance on their upstream networking infrastructure at our Toronto datacenter. No downtime is expected during the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 17, 10:25 CDT
Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020
Resolved - All services have been restarted and are back online.

Thank you,

iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 17, 15:50 CDT
Identified - iland engineers are working with our software vendor on an isolated issue affecting some customers within the dal06.ilandcloud.com iland secure DRaaS with Zerto environment. Part of the troubleshooting steps requires a service restart of the management server. We are currently restarting services on this server and as a result some customers may see errors with VPGs as the services come back online. The errors will resolve themselves when fully online.

Thank you,

iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 17, 15:36 CDT
Resolved - iland engineers have monitored the environment and are resolving this incident.

Thank you,

iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 17, 08:05 CDT
Investigating - iland Cloud Operations is continuing to work with Veeam to identify an issue causing intermittent degradation of performance for replication jobs peered to the dal25-backup01.ilandcloud.com server located in the Dallas data center location. Customers peered to this server may experience intermittent errors or job failures for active and enabled replication jobs.

Another update will be provided soon as more details are made available.
Sep 9, 14:49 CDT
Monitoring - iland Cloud Operations is currently investigating and working with our vendor on some intermittent incidents of replication job errors on the dal25-backup01.ilandcloud.com server located in the Dallas data center location.

At this time, all services are currently restored and any affected replication jobs should be back to normal operation. This incident will be monitored for the next 48-72 hours for any remaining issues.
Sep 9, 08:11 CDT
Sep 16, 2020
Sep 15, 2020
Completed - The scheduled maintenance has been completed.
Sep 15, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 08:00 CDT
Scheduled - Duration: 09/15/2020 14:00 BST to 16:00 BST
Location: Manchester
Type Of Event: Scheduled Maintenance

iland engineers will be performing maintenance on the iland Secure Cloud Backup infrastructure. During this maintenance window, services will be available; however, there may be job interruptions when reboots occur.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 14, 08:11 CDT
Sep 14, 2020
Completed - The scheduled maintenance has been completed.
Sep 14, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 08:00 CDT
Scheduled - Duration: 09/14/2020 14:00 BST to 16:00 BST
Location: London
Type Of Event: Scheduled Maintenance

iland engineers will be performing maintenance on the iland Secure Cloud Backup and iland Secure DRaaS with Veeam infrastructure. During this maintenance window, services will be available; however, there may be job interruptions when reboots occur.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 11, 15:56 CDT
Completed - This maintenance has been cancelled and will be rescheduled for another day and time.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 14, 08:08 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 08:00 CDT
Scheduled - Duration: 09/14/2020 14:00 BST to 16:00 BST
Location: Manchester
Type Of Event: Scheduled Office 365 Backup Maintenance

As part of on-going maintenance, iland engineers will be performing maintenance on the iland Secure Cloud Backup for Office 365 infrastructure. Running jobs will be stopped for the duration of the maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 11, 15:58 CDT
Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020
Completed - The scheduled maintenance has been completed.
Sep 11, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 19:00 CDT
Scheduled - Duration: 09/11/2020 from 20:00 EDT to 21:00 EDT
Location: Sterling
Type Of Event: Scheduled Maintenance

iland engineers will be performing maintenance in our iland Secure DRaaS with Zerto infrastructure. Customers should stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status. If you need any assistance with your infrastructure during this maintenance window, please do not hesitate to contact us.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 11, 09:22 CDT
Completed - The scheduled maintenance has been completed.
Sep 11, 18:30 CDT
Update - We are extending this maintenance for 30 minutes. We have a database maintenance that is running longer than expected.
Sep 11, 17:28 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 16:30 CDT
Scheduled - Duration: 09/11/2020 from 16:30 CT to 17:30 CT
Location: Dallas
Type Of Event: Urgent Maintenance

iland engineers will be performing urgent maintenance on the iland Secure Cloud Backup and iland Secure DRaaS with Veeam infrastructure. This will affect those tenants connected to dal02-backup01.ilandcloud.com, During this maintenance window, there may be job failures, however they should complete on retry following the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 11, 16:17 CDT
Sep 10, 2020
Completed - The scheduled maintenance has been completed.
Sep 10, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 19:00 CDT
Scheduled - Duration: 09/10/2020 from 20:00 ET to 09/10/2020 22:00 ET
Location: Reston

iland Engineering will be performing an infrastructure upgrade maintenance to provide future expansion capacity for compute and storage fabric interconnectivity. Due to the HA and redundancy design of our infrastructure, this maintenance is expected to be a non-service impacting maintenance event.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 1, 16:08 CDT
Sep 9, 2020
Resolved - This incident has been resolved.
Sep 9, 08:05 CDT
Monitoring - iland engineers along with our vendor have resolved the service degradation with the iland DRaaS with Veeam environment and are currently monitoring the infrastructure.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Aug 11, 08:38 CDT
Investigating - iland engineers have noticed some recurring issues with the iland DRaaS with Veeam infrastructure that may be causing slow or failed replications. We are working with our vendor to identify and resolve the issue. We will update when more information is available.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Aug 10, 16:47 CDT
Monitoring - iland engineers have resolved the service degradation with the iland DRaaS with Veeam environment and are currently monitoring the infrastructure.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Aug 10, 14:59 CDT
Investigating - iland engineers are currently investigating a service degradation within the iland DRaaS with Veeam environment that may affect some customers from replicating. We will update as we know more information.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Aug 10, 09:38 CDT