Identified - Some iland customers are experiencing degraded performance with their cloud services in Sterling (STR02). We are aware of this issue and are working to resolve it quickly.

How we are resolving it:

iland senior engineers are spreading workloads across additional resources which are being implemented. This will allow iland to remedy the connection problem (previously posted) which was uncovered and reported to Veeam. iland continues to work with our software vendor regarding a patch for the bug and will provide updates as they become available.

We will continue to follow up with individual customers directly. Please contact support with any questions or concerns.

Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 26, 03:49 CST
Update - Some iland customers are experiencing degraded performance with their cloud services in our Sterling (STR02). We are aware of this issue and are working to resolve it quickly.

How we are resolving it:

iland senior engineers are spreading workloads across additional resources which are being implemented within the next two weeks. This will allow iland to remedy the connection problem (previously posted) which was uncovered and reported to Veeam. iland continues to work with our software vendor regarding a patch for the bug and will provide updates as they become available.

We will continue to follow up with individual customers directly. Please contact support with any questions or concerns.

Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 20, 16:22 CST
Update - Some iland customers are experiencing degraded performance with their cloud services in our Sterling (STR02). We are aware of this issue and are working to resolve it quickly.

How we are resolving it:

iland senior engineers are spreading workloads across additional resources which are being implemented within the next two weeks. This will allow iland to remedy the connection problem (previously posted) which was uncovered and reported to Veeam. iland continues to work with our software vendor regarding a patch for the bug and will provide updates as they become available.

We will continue to follow up with individual customers directly. Please contact support with any questions or concerns.

Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 13, 16:44 CST
Update - Some iland customers are experiencing degraded performance with their cloud services in our Sterling (STR02). We are aware of this issue and are working to resolve it quickly.

Details:

Several customers have reported long running backup jobs and/or job failures with the iland Secure Cloud Backup environment. This is a result of a series of hardware and software errors that we have experienced recently. We are working with our vendors to troubleshoot these errors and expect to resolve both issues quickly.

How we are resolving it:

From a hardware perspective, we have replaced the faulty mid-plane globally that was causing drive issues for some customers. This also caused some Veeam repositories to suffer drive disconnections, causing jobs to fail.

For the software, we uncovered and reported an issue to Veeam in the way our provider side Veeam B&R servers communicate with the backend repositories over SSH. There is a bug in the way the VBR maintains stale SSH connections to the repositories at scale, keeping the SSH session alive and not tearing it down. The end result of this is that the repositories no longer accept new connections to start the Veeam Agent process to process tenant tasks. We have implemented a workaround which involves controlling the issue reported above to maintain a good state for incoming task processing, allowing customer tenant jobs to process accordingly. We will provide an update once we get a proper patch from Veeam, but so far the workaround is providing good results.

Additional Details:

We are also aware that our iland status page is reporting 100% uptime, even with degraded performance. We recognize that limiting our status page to only availability status is not sufficient and does not accurately reflect the service environment. We are committed to improving our service reporting and will update our status page to provide additional detail updates as we resolve these issues.



We will continue to follow up with individual customers directly. Please contact support with any questions or concerns.


Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 10, 10:44 CST
Update - Some iland customers are experiencing degraded performance with their cloud services in our Sterling (STR02). We are aware of this issue and are working to resolve it quickly.

Details:

Several customers have reported long running backup jobs and/or job failures with the iland Secure Cloud Backup environment. This is a result of a series of hardware and software errors that we have experienced recently. We are working with our vendors to troubleshoot these errors and expect to resolve both issues quickly.

How we are resolving it:

From a hardware perspective, we have replaced the faulty mid-plane globally that was causing drive issues for some customers. This also caused some Veeam repositories to suffer drive disconnections, causing jobs to fail.

For the software, we uncovered and reported an issue to Veeam in the way our provider side Veeam B&R servers communicate with the backend repositories over SSH. There is a bug in the way the VBR maintains stale SSH connections to the repositories at scale, keeping the SSH session alive and not tearing it down. The end result of this is that the repositories no longer accept new connections to start the Veeam Agent process to process tenant tasks. We have implemented a workaround which involves controlling the issue reported above to maintain a good state for incoming task processing, allowing customer tenant jobs to process accordingly. We will provide an update once we get a proper patch from Veeam, but so far the workaround is providing good results.

Additional Details:

We are also aware that our iland status page is reporting 100% uptime, even with degraded performance. We recognize that limiting our status page to only availability status is not sufficient and does not accurately reflect the service environment. We are committed to improving our service reporting and will update our status page to provide additional detail updates as we resolve these issues.



We will continue to follow up with individual customers directly. Please contact support with any questions or concerns.


Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 6, 10:42 CST
Update - Some iland customers are experiencing degraded performance with their cloud services in our Sterling (STR02). We are aware of this issue and are working to resolve it quickly.

Details:

Several customers have reported long running backup jobs and/or job failures with the iland Secure Cloud Backup environment. This is a result of a series of hardware and software errors that we have experienced recently. We are working with our vendors to troubleshoot these errors and expect to resolve both issues quickly.

How we are resolving it:

From a hardware perspective, we have replaced the faulty mid-plane globally that was causing drive issues for some customers. This also caused some Veeam repositories to suffer drive disconnections, causing jobs to fail.

For the software, we uncovered and reported an issue to Veeam in the way our provider side Veeam B&R servers communicate with the backend repositories over SSH. There is a bug in the way the VBR maintains stale SSH connections to the repositories at scale, keeping the SSH session alive and not tearing it down. The end result of this is that the repositories no longer accept new connections to start the VeeamAgent process to process tenant tasks. We have a workaround for this issue and are contacting customers directly. The workaround we implemented involves controlling the issue reported above to maintain a good state for incoming task processing, allowing customer tenant jobs to process accordingly. We will provide an update once we get a proper patch from Veeam, but so far the workaround is providing good results.

Additional Details:

We are also aware that our iland status page is reporting 100% uptime, even with degraded performance. We recognize that limiting our status page to only availability status is not sufficient and does not accurately reflect the service environment. We are committed to improving our service reporting and will update our status page to provide additional detail updates as we resolve these issues.



We will continue to follow up with individual customers directly. Please contact support with any questions or concerns.


Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 5, 13:14 CST
Update - iland senior engineers are continuing to work with our vendor to troubleshoot reported issues on the iland Secure Cloud Backup environment.

Customers in this location may see long running backup jobs and/or job failures. We have made this a high priority and are working to resolve the issue as soon as possible.

We will continue to follow up with individual customers directly. Please contact support with any questions or concerns.


Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 3, 12:32 CST
Update - iland senior engineers are continuing to work with our vendor to troubleshoot reported issues on the iland Secure Cloud Backup environment.

Customers in this location may see long running backup jobs and/or job failures. We have made this a high priority and are working to resolve the issue as soon as possible.

We will continue to follow up with individual customers directly. Please contact support with any questions or concerns.


Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jan 31, 10:14 CST
Update - iland senior engineers have engaged our vendor and are continuing to troubleshoot an issue on the iland Secure Cloud Backup environment.
Customers in this location may see long running backup jobs and/or job failures. We have made this a high priority and are working to resolve the issue as soon as possible.

We will continue to follow up with individual customers directly. Please contact support with any questions or concerns.


Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jan 30, 10:57 CST
Update - iland senior engineers are actively troubleshooting an issue on the iland Secure Cloud Backup environment. Customers in this location may see long running backup jobs and/or job failures. We have made this a high priority and are working to resolve the issue as soon as possible.

We will continue to follow up with individual customers directly. Please contact support with any questions or concerns.


Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jan 29, 09:38 CST
Investigating - iland senior engineers are actively troubleshooting an issue on the iland Secure Cloud Backup environment. Customers in this location may see long running backup jobs and/or job failures. We have made this a high priority and are working to resolve the issue as soon as possible.

We will provide an update to this incident as more information becomes available.
Jan 28, 12:21 CST
Update - Some iland customers are experiencing degraded performance with their cloud services in Dallas (DAL22). We are working to resolve it quickly as possible.

How we are resolving it:

iland senior engineers are continuing to spread workloads across additional resources which are being implemented. This will allow iland to remedy the connection problem (previously posted) which was uncovered and reported to Veeam. iland continues to work with our software vendor regarding a patch for the bug and will provide updates as they become available.

We will continue to follow up with individual customers directly. Please contact support with any questions or concerns.

Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 26, 03:47 CST
Update - Some iland customers are experiencing degraded performance with their cloud services in our Dallas (DAL22). We are aware of this issue and are working to resolve it quickly.

How we are resolving it:

iland senior engineers are spreading workloads across additional resources which are being implemented within the next two weeks. This will allow iland to remedy the connection problem (previously posted) which was uncovered and reported to Veeam. iland continues to work with our software vendor regarding a patch for the bug and will provide updates as they become available.

We will continue to follow up with individual customers directly. Please contact support with any questions or concerns.

Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 20, 16:21 CST
Update - Some iland customers are experiencing degraded performance with their cloud services in our Dallas (DAL22). We are aware of this issue and are working to resolve it quickly.

How we are resolving it:

iland senior engineers are spreading workloads across additional resources which are being implemented within the next two weeks. This will allow iland to remedy the connection problem (previously posted) which was uncovered and reported to Veeam. iland continues to work with our software vendor regarding a patch for the bug and will provide updates as they become available.

We will continue to follow up with individual customers directly. Please contact support with any questions or concerns.

Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 13, 16:47 CST
Update - Some iland customers are experiencing degraded performance with their cloud services in our Dallas (DAL22). We are aware of this issue and are working to resolve it quickly.

Details:

Several customers have reported long running backup jobs and/or job failures with the iland Secure Cloud Backup environment. This is a result of a series of hardware and software errors that we have experienced recently. We are working with our vendors to troubleshoot these errors and expect to resolve both issues quickly.

How we are resolving it:

From a hardware perspective, we have replaced the faulty mid-plane globally that was causing drive issues for some customers. This also caused some Veeam repositories to suffer drive disconnections, causing jobs to fail.

For the software, we uncovered and reported an issue to Veeam in the way our provider side Veeam B&R servers communicate with the backend repositories over SSH. There is a bug in the way the VBR maintains stale SSH connections to the repositories at scale, keeping the SSH session alive and not tearing it down. The end result of this is that the repositories no longer accept new connections to start the VeeamAgent process to process tenant tasks. We have implemented a workaround which involves controlling the issue reported above to maintain a good state for incoming task processing, allowing customer tenant jobs to process accordingly. We will provide an update once we get a proper patch from Veeam, but so far the workaround is providing good results.

Additional Details:

We are also aware that our iland status page is reporting 100% uptime, even with degraded performance. We recognize that limiting our status page to only availability status is not sufficient and does not accurately reflect the service environment. We are committed to improving our service reporting and will update our status page to provide additional detail updates as we resolve these issues.


Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 10, 10:45 CST
Update - Some iland customers are experiencing degraded performance with their cloud services in our Dallas (DAL22). We are aware of this issue and are working to resolve it quickly.

Details:

Several customers have reported long running backup jobs and/or job failures with the iland Secure Cloud Backup environment. This is a result of a series of hardware and software errors that we have experienced recently. We are working with our vendors to troubleshoot these errors and expect to resolve both issues quickly.

How we are resolving it:

From a hardware perspective, we have replaced the faulty mid-plane globally that was causing drive issues for some customers. This also caused some Veeam repositories to suffer drive disconnections, causing jobs to fail.

For the software, we uncovered and reported an issue to Veeam in the way our provider side Veeam B&R servers communicate with the backend repositories over SSH. There is a bug in the way the VBR maintains stale SSH connections to the repositories at scale, keeping the SSH session alive and not tearing it down. The end result of this is that the repositories no longer accept new connections to start the VeeamAgent process to process tenant tasks. We have implemented a workaround which involves controlling the issue reported above to maintain a good state for incoming task processing, allowing customer tenant jobs to process accordingly. We will provide an update once we get a proper patch from Veeam, but so far the workaround is providing good results.

Additional Details:

We are also aware that our iland status page is reporting 100% uptime, even with degraded performance. We recognize that limiting our status page to only availability status is not sufficient and does not accurately reflect the service environment. We are committed to improving our service reporting and will update our status page to provide additional detail updates as we resolve these issues.


Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 6, 10:40 CST
Identified - Some iland customers are experiencing degraded performance with their cloud services in our Dallas (DAL22). We are aware of this issue and are working to resolve it quickly.

Details:

Several customers have reported long running backup jobs and/or job failures with the iland Secure Cloud Backup environment. This is a result of a series of hardware and software errors that we have experienced recently. We are working with our vendors to troubleshoot these errors and expect to resolve both issues quickly.

How we are resolving it:

From a hardware perspective, we have replaced the faulty mid-plane globally that was causing drive issues for some customers. This also caused some Veeam repositories to suffer drive disconnections, causing jobs to fail.

For the software, we uncovered and reported an issue to Veeam in the way our provider side Veeam B&R servers communicate with the backend repositories over SSH. There is a bug in the way the VBR maintains stale SSH connections to the repositories at scale, keeping the SSH session alive and not tearing it down. The end result of this is that the repositories no longer accept new connections to start the VeeamAgent process to process tenant tasks. We have a workaround for this issue and are contacting customers directly. The workaround we implemented involves controlling the issue reported above to maintain a good state for incoming task processing, allowing customer tenant jobs to process accordingly. We will provide an update once we get a proper patch from Veeam, but so far the workaround is providing good results.

Additional Details:

We are also aware that our iland status page is reporting 100% uptime, even with degraded performance. We recognize that limiting our status page to only availability status is not sufficient and does not accurately reflect the service environment. We are committed to improving our service reporting and will update our status page to provide additional detail updates as we resolve these issues.


Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 5, 13:30 CST
Identified - iland engineers are identified an issue on the Dallas (DAL22) ZVM server in which ther Zerto services are unresponsive. In order to return the services to a healthy state, we are going to proactively reboot the server. Customers may see VPGs in bitmap sync as the services reconnect.

iland engineers are actively working closely with our vendor on this issue.

Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 25, 15:54 CST
Monitoring - iland engineers were alerted to an issue on the Dallas (DAL22) ZVM server in which ther Zerto services were unresponsive. In order to return the services to a healthy state, we have proactively rebooted the server. Customers may see VPGs in bitmap sync as the services reconnect.

iland engineers will continue to monitor the environment for the next 24 hours.

We apologize for the inconvenience this may cause.

Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 21, 13:52 CST
Update - The majority of issues are now resolved. Some customers are still reporting incorrect tenant usage information from ‘Tenant Storage Overview’ section.

We are working with individual customers and our vendor to resolve each reported case.

NOTE: these issues do not affect customer backups.

Please contact support with any questions or concerns.
We apologize for the inconvenience this may cause.

Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 20, 16:23 CST
Update - The majority of issues are now resolved. Some customers are still reporting incorrect tenant usage information from ‘Tenant Storage Overview’ section.

We are working with individual customers and our vendor to resolve each reported case.

NOTE: these issues do not affect customer backups.

Please contact support with any questions or concerns.
We apologize for the inconvenience this may cause.

Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 18, 09:09 CST
Update - Initial issues are now resolved with the exception of some customers are unable to see backup job status when enabling ‘remote management’. We are working with individual customers and our vendor to resolve each reported case.

NOTE: these issues do not affect customer backups.

Please contact support with any questions or concerns.
We apologize for the inconvenience this may cause.

Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 10, 10:47 CST
Update - Initial issues are now resolved with the exception of some customers are unable to see backup job status when enabling ‘remote management’. We are working with individual customers and our vendor to resolve each reported case.

NOTE: these issues do not affect customer backups.

Please contact support with any questions or concerns.
We apologize for the inconvenience this may cause.

Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 5, 10:58 CST
Update - iland have now resolved the issue regarding missing tenants being displayed in the console.

We are continuing to investigate some remaining customer issues relating to incorrect tenant information.

NOTE: these issues do not affect customer backups.

Please contact support with any questions or concerns.
We apologize for the inconvenience this may cause.

Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jan 31, 02:56 CST
Update - iland has identified several issues related to the new functionality in the iland Secure Cloud Console. Engineers have identified potential resolution steps and are continuing to work through those areas.

Customers may be experiencing missing or incorrect VCC tenant information displayed in the console.

NOTE: these issues do not affect customer backups.

Please contact support with any questions or concerns.
We apologize for the inconvenience this may cause.

Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jan 27, 09:05 CST
Identified - iland has identified an issue related to the new functionality in the iland Secure Cloud Console and we continue to investigate. Customers may be experiencing missing or incorrect VCC tenant information displayed in the console.

NOTE: these issues do not affect customer backups.

Please contact support with any questions or concerns.
We apologize for the inconvenience this may cause.

Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jan 22, 11:16 CST
Investigating - iland are aware some customers may be experiencing missing or wrong VCC tenant information in the iland Secure Cloud Console. iland engineers are investigating and will post an update later today.

NOTE: these issues do not affect customer backups.

Please contact support with any questions or concerns.
We apologize for the inconvenience this may cause.

Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jan 22, 09:02 CST
Amsterdam AMS00 (Europe) Operational
iland Colocation Operational
Amsterdam AMS01 (Europe) Degraded Performance
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Degraded Performance
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Zerto Operational
Amsterdam AMS03 (Europe) Operational
iland Secure DRaaS with Veeam Operational
Dallas DAL02 (North America) Degraded Performance
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Degraded Performance
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Dallas DAL06 (North America) Degraded Performance
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Console Degraded Performance
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Dallas DAL22 (North America) Degraded Performance
iland Secure Cloud Operational
iland Secure Cloud Backup Degraded Performance
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure DRaaS with Zerto Degraded Performance
Dallas DAL25 (North America) Operational
iland Secure DRaaS with Veeam Operational
Houston HOU00 (North America) Operational
iland Colocation Operational
London LON02 (United Kingdom) Degraded Performance
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Degraded Performance
iland Secure Cloud Object Storage Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
London LON03 (United Kingdom) Operational
iland Secure DRaaS with Veeam Operational
Los Angeles LAX01 (North America) Degraded Performance
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Degraded Performance
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Manchester MAN01 (United Kingdom) Degraded Performance
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Degraded Performance
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
McLean MCL00 (North America) Operational
iland Colocation Operational
Melbourne MEL02 (Asia Pacific) Degraded Performance
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Degraded Performance
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Miami MIA00 (North America) Operational
iland Colocation Operational
Reston RES01 (North America) Degraded Performance
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Degraded Performance
iland Secure Cloud Object Storage Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Seattle SEA00 (North America) Operational
iland Colocation Operational
Singapore SIN01 (Asia Pacific) Degraded Performance
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Degraded Performance
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Sterling STR02 (North America) Degraded Performance
iland Secure Cloud Operational
iland Secure Cloud Backup Degraded Performance
iland Secure Cloud Console Degraded Performance
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure DRaaS with Zerto Operational
Sterling STR03 (North America) Operational
iland Lab Engine Operational
Sterling STR05 (North America) Degraded Performance
iland Secure Cloud Console Degraded Performance
iland Secure DRaaS with Veeam Operational
Sydney SYD02 (Asia Pacific) Degraded Performance
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Degraded Performance
iland Secure Cloud Object Storage Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure DRaaS with Double-Take Operational
iland Secure Private Cloud Operational
Toronto TOR02 (Canada) Degraded Performance
iland Secure Cloud Operational
iland Secure Cloud Console Degraded Performance
iland Secure DRaaS with Zerto Operational
Toronto TOR03(Canada) Degraded Performance
iland Lab Engine Operational
iland Secure Cloud Console Degraded Performance
iland Secure DRaaS with Veeam Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 24, 2020

No incidents reported.

Feb 23, 2020

No incidents reported.

Feb 22, 2020
Completed - The scheduled maintenance has been completed.
Feb 22, 00:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 20:00 CST
Scheduled - Duration: 02/21/2020 from 20:00 CT to 02/22/2020 00:00 CT
Location: Dallas (DAL02)
Type Of Event: Scheduled Infrastructure Maintenance

As part of on-going maintenance, iland engineers will be performing infrastructure patching in our iland Cloud and Secure Cloud environments. Virtual machine configuration operations will be unavailable via the iland Secure Cloud Console for the duration of the maintenance. All iland Secure DRaaS failover tests should be stopped. Customers leveraging our iland Secure DRaaS products will see intermittent site disconnects during the maintenance window. There should not be any impact on running or protected virtual machines during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 18, 13:54 CST
Feb 19, 2020
Resolved - iland engineers have monitored the infrastructure and are seeing jobs processing as expected. We are resolving this issue.

Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 19, 21:17 CST
Monitoring - iland engineers have restored the Veeam Services on dal22-backup01.ilandcloud.com. We are currently seeing connections and jobs within the environment and are currently monitoring progress.

Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 18, 21:13 CST
Investigating - iland engineers are investigating a service issue that may be affecting some customers connecting to dal22-backup01.ilandcloud.com service provider.

We will provide an update shortly.

Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 18, 17:40 CST
Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020
Completed - The scheduled maintenance has been completed.
Feb 15, 02:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 20:00 CST
Scheduled - Duration: 02/14/2020 from 20:00 CT to 02/15/2020 02:00 CT
Location: Dallas (DAL22)
Type Of Event: Scheduled Infrastructure Maintenance

As part of on-going maintenance in the iland Secure Cloud and iland Secure DRaaS with Zerto infrastructure, iland engineers will be applying an important update to ESXi and restarting hosts in order to address a known issue impacting the ESXi management services.  

Customers should stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status. Running VMs will be unobtrusively migrated to other hosts. If you need any assistance with your infrastructure during this maintenance window, please do not hesitate to contact us.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 12, 12:24 CST
Feb 13, 2020
Completed - The scheduled maintenance has been completed.
Feb 13, 13:45 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 10:45 CST
Scheduled - Duration: 02/13/2020 from 10:45 ET to 13:45 ET
Location: Reston
Type Of Event: Urgent Hardware Maintenance

iland engineers will be performing urgent hardware maintenance on one of the repositories backing the iland Secure Cloud Backup infrastructure. During this maintenance window, some customers may see job failures while the repository is offline. Jobs should succeed on retry when the maintenance has completed.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 13, 10:40 CST
Feb 12, 2020
Resolved - iland engineers have monitored the infrastructure and are seeing jobs processing as expected. We are resolving this issue.

Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 12, 15:01 CST
Monitoring - iland engineers have restored the Veeam Services on dal22-backup01.ilandcloud.com. We are currently monitoring running tasks and jobs within the environment and are seeing jobs begin to process as expected.

Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 11, 13:38 CST
Investigating - iland engineers are investigating a service issue that may be affecting some customers connecting to dal22-backup01.ilandcloud.com service provider.

We will provide an update shortly.

Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 11, 13:18 CST