Reston - iland Secure Cloud Backup - res01-backup02.ilandcloud.com
Monitoring - iland engineers have repaired the faulty hardware and the repository is back online. Jobs that have failed may have to me manually restarted.

We will monitor the repository for the next 24 hrs.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Oct 29, 19:31 CDT
Identified - iland engineers are currently working on a hardware issue following scheduled maintenance on a repository within the iland Secure Cloud Backup infrastructure. This issue is only affecting some customers using res01-backup02.ilandcloud.com as a service provider. Currently, jobs running to this repository will fail until the repository is brought online.

We are actively working with the vendor to fix the hardware issue.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Oct 29, 15:27 CDT
Dallas - (DAL02) - Network Edge Upgrades
Update - We are continuing to monitor for any further issues.
Oct 26, 09:16 CDT
Monitoring - Type Of Event: Scheduled Networking Maintenance

iland engineers have scheduled maintenance in the Dallas data center on 11/03/2020 at 20:00 CDT to upgrade all customer edge firewalls to the latest NSX version. This upgrade will address known issues and enable new functionality on the edge firewall. During the upgrade window above, iland will complete an upgrade these edge devices. This can result in a short network downtime window, under 30 seconds. In the event that this window does not work for you, iland’s support team is available to assist in upgrading prior to the above date. Keep in mind that if you have not upgraded prior to this date, iland will complete the upgrade during our maintenance window above.

It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you have any questions or concerns you can also create a session with our engineering staff to run through this together if you would prefer by contacting our Support team either through our Secure Cloud Console, or through one of our other contact methods.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Oct 6, 08:11 CDT
Amsterdam AMS00 (Europe) Operational
iland Colocation Operational
Amsterdam AMS01 (Europe) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Zerto Operational
Amsterdam AMS03 (Europe) Operational
iland Secure DRaaS with Veeam Operational
Dallas DAL02 (North America) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Private Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
Dallas DAL06 (North America) Under Maintenance
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Zerto Under Maintenance
iland Secure Private Cloud Operational
Dallas DAL22 (North America) Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure DRaaS with Zerto Operational
Dallas DAL23 (North America) Operational
iland Lab Engine Operational
Dallas DAL25 (North America) Operational
iland Secure DRaaS with Veeam Operational
Dallas DAL26 (North America) Operational
iland Secure DRaaS with Zerto Operational
London LON02 (United Kingdom) Operational
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure Cloud Object Storage Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
London LON03 (United Kingdom) Operational
iland Secure DRaaS with Veeam Operational
Los Angeles LAX01 (North America) Operational
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Manchester MAN01 (United Kingdom) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Manchester MAN03 (United Kingdom) Operational
iland Secure DRaaS with Veeam Operational
McLean MCL00 (North America) Operational
iland Colocation Operational
Melbourne MEL02 (Asia Pacific) Operational
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Melbourne MEL03 (Asia Pacific) Operational
iland Secure DRaaS with Veeam Operational
Reston RES01 (North America) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure Cloud Object Storage Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Seattle SEA00 (North America) Operational
iland Colocation Operational
Singapore SIN01 (Asia Pacific) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Sterling STR02 (North America) Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Console Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure DRaaS with Zerto Operational
Sterling STR03 (North America) Operational
iland Lab Engine Operational
Sterling STR05 (North America) Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Veeam Operational
Sydney SYD02 (Asia Pacific) Operational
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure Cloud Object Storage Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure DRaaS with Double-Take Operational
iland Secure Private Cloud Operational
Toronto TOR02 (Canada) Operational
iland Secure Cloud Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Zerto Operational
Toronto TOR03(Canada) Operational
iland Lab Engine Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Veeam Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dallas - Scheduled NSX Edge maintenance Nov 3, 20:00 - Nov 4, 00:00 CDT
On 11/03/2020 at 20:00 CT to 11/04/2020 00:00 CT
Type Of Event: Scheduled Networking Maintenance

iland engineers will be upgrading all customer edge firewalls to the latest NSX version. This upgrade will address known issues and enable new functionality on the edge firewall. During the upgrade window above, iland will complete an upgrade these edge devices. This can result in a short network downtime window, under 30 seconds. In the event that this window does not work for you, iland’s support team is available to assist in upgrading prior to the above date. Keep in mind that if you have not upgraded prior to this date, iland will complete the upgrade during our maintenance window above.

It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you have any questions or concerns you can also create a session with our engineering staff to run through this together if you would prefer by contacting our Support team either through our Secure Cloud Console, or through one of our other contact methods.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Oct 26, 09:22 CDT
Past Incidents
Oct 31, 2020

No incidents reported today.

Oct 30, 2020

No incidents reported.

Oct 29, 2020
Reston - Scheduled Maintenance- iland Secure Cloud Backup
Completed - The scheduled maintenance has been completed.
Oct 29, 14:00 CDT
Update - iland engineers have extended this maintenance for another 2 hours. The new end time is 15:00 ET. There are no issues, it is just taking longer than expected.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Oct 29, 11:04 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 09:01 CDT
Scheduled - Duration: 10/27/2020 from 10:00 ET to 13:00 ET
Location: Reston
Type Of Event: Scheduled Maintenance

iland engineers will be performing hardware maintenance on a repository within the iland Secure Cloud Backup infrastructure. This maintenance will only affect some customers using res01-backup02.ilandcloud.com as a service provider. During this maintenance window, services will be available; however, there may be job interruptions when reboots occur.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Oct 27, 14:26 CDT
Manchester - Emergency Maintenance - Database maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 11:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 11:00 CDT
Scheduled - Duration: 10/29/2020 16:00 GMT to 16:30 GMT
Location: Manchester

iland engineers will be performing database maintenance in the iland Cloud and iland Secure Cloud environment. During this maintenance window, operations to virtual machines via the iland Secure Cloud Console will be inaccessible. Customers using iland's Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. There will be no impact to running or protected virtual machines during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Oct 29, 09:40 CDT
Oct 28, 2020
Dallas - Emergency Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Oct 28, 23:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 20:31 CDT
Scheduled - Duration: 10/28/2020 from 20:30 CT to 23:30 CT
Location: Dallas
Type Of Event: Emergency Infrastructure Maintenance

iland engineers will be performing emergency maintenance to our Cisco UCS infrastructure. This maintenance requires a restart of each UCS fabric interconnect in order to complete the maintenance. No impact to running workloads or services is expected due to the HA design of the UCS infrastructure.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Oct 28, 16:08 CDT
Oct 27, 2020

No incidents reported.

Oct 26, 2020

Unresolved incident: Dallas - (DAL02) - Network Edge Upgrades.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020
Reston - Scheduled Maintenance - iland Secure Cloud Backup - res01-backup02.ilandcloud.com
Resolved - iland engineers have completed this maintenance.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Oct 22, 13:42 CDT
Identified - Please Note: This maintenance is still in progress. End time has been updated to 14:00 ET. We will provide updates as needed.

iland engineers will be performing maintenance on the iland Secure Cloud Backup infrastructure. This will affect some customers pairing with res01-backup02.ilandcloud.com as a service provider. During this maintenance window, services will be available; however, there may be job interruptions when reboots occur.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Oct 22, 12:03 CDT
Reston - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 22, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 11:00 CDT
Scheduled - Duration: {Datacenter date} from {Datacenter time} {Timezone: CDT EDT PDT BDT SGT}
Location: {Datacenter location}
Type Of Event: Scheduled Maintenance

iland engineers will be performing maintenance on the iland Secure Cloud Backup infrastructure. This will affect some customers pairing with res01-backup02.ilandcloud.com as a service provider. During this maintenance window, services will be available; however, there may be job interruptions when reboots occur.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Oct 20, 16:54 CDT
Oct 21, 2020
Dallas - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 21, 21:00 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 21, 20:08 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 20:01 CDT
Scheduled - Duration: 10/21/2020 from 20:00 CT to 21:00 CT
Location: Dallas
Type Of Event: Scheduled Maintenance

iland engineers will be performing a service restart on our iland Secure DRaaS with Zerto infrastructure. Customers should stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status. If you need any assistance with your infrastructure during this maintenance window, please do not hesitate to contact us.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Oct 21, 09:04 CDT
Dallas - iland Secure DRaaS with Veeam service degradation
Resolved - iland engineers have stabilized the environment and will continue to monitor for the next 24hrs.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Oct 21, 10:57 CDT
Identified - iland Cloud Operations is continuing to work with Veeam to identify an issue causing intermittent degradation of performance for replication jobs peered to the dal25-backup01.ilandcloud.com server located in the Dallas data center location.

Engineers will be restarting the environment to resolve the issue. There may be job failures while the services are restarted. Replication jobs may also take a longer to process following the service restart as the environment recovers.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Oct 20, 16:34 CDT
Investigating - iland engineers are currently working with our vendor on reported service degradation within the iland Secure DRaaS with Veeam environment. We will provide updates as we troubleshoot this issue.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Oct 20, 15:56 CDT
Oct 20, 2020
Dallas - iland Secure DRaaS with Zerto - Degraded performance
Resolved - This issue has been resolved.
Oct 20, 16:57 CDT
Identified - iland engineers and the vendor are seeing improvements in the environment as the performance returns to normal, there are still a few customers with performance degradation and we are working to correct those.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 30, 10:58 CDT
Investigating - iland engineers have been alerted to a performance issue within the iland Secure DRaaS with Zerto environment. This is affecting some customers replicating to dal22.ilandcloud.com.

We will provide updates as they are available.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 29, 23:39 CDT
Sterling - Scheduled Maintenance - Veeam v10a Update
Completed - The scheduled maintenance has been completed.
Oct 20, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 08:00 CDT
Scheduled - Duration: 10/20/2020 from 09:00 ET to 13:00 ET
Location: Sterling

iland engineers will be updating the iland Secure Cloud Backup for those customers using str02-backup01.ilandcloud.com as a Service Provider. During this maintenance window, the all services will be unavailable. This latest vendor update to our Veeam product incorporates significant bug fixes and enhancements that allow iland to offer a more stable environment.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Oct 16, 09:13 CDT
Oct 19, 2020
Reston - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 19, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 09:00 CDT
Scheduled - Duration: 10/19/2020 from 11:00 ET to 15:00 ET
Type Of Event: Scheduled Maintenance

iland engineers will be performing hardware maintenance on a repository backing the iland Secure Cloud Backup infrastructure. This maintenance will only affect some customers using res01-backup02.ilandcloud.com as a Service Provider. During this maintenance window, services will be available; however, there may be job interruptions when reboots occur.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Oct 15, 14:09 CDT
Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

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