Monitoring - iland Cloud Operations successfully completed an emergency maintenance at approximately 16:15 CT on 8/3 to resolve an issue identified within the vendor replication software causing some VPGs to enter into an error state. All affected VPGs are now successfully replicating at this time and will continue to be monitored closely for the next 24-48 hours before resolving the incident.
Aug 3, 23:18 CDT
Investigating - iland engineers are currently working with our vendor to troubleshoot and issue where a few customers are seeing VPGs in an error state. We will follow up with more information shortly.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Aug 3, 15:15 CDT
Amsterdam AMS00 (Europe) Operational
iland Colocation Operational
Amsterdam AMS01 (Europe) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Zerto Operational
Amsterdam AMS03 (Europe) Operational
iland Secure DRaaS with Veeam Operational
Dallas DAL02 (North America) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Private Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
Dallas DAL06 (North America) Operational
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Dallas DAL22 (North America) Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure DRaaS with Zerto Operational
Dallas DAL23 (North America) Operational
iland Lab Engine Operational
Dallas DAL25 (North America) Operational
iland Secure DRaaS with Veeam Operational
Dallas DAL26 (North America) Operational
iland Secure DRaaS with Zerto Operational
London LON02 (United Kingdom) Operational
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure Cloud Object Storage Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
London LON03 (United Kingdom) Operational
iland Secure DRaaS with Veeam Operational
Los Angeles LAX01 (North America) Operational
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Manchester MAN01 (United Kingdom) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Manchester MAN03 (United Kingdom) Operational
iland Secure DRaaS with Veeam Operational
McLean MCL00 (North America) Operational
iland Colocation Operational
Melbourne MEL02 (Asia Pacific) Operational
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Melbourne MEL03 (Asia Pacific) Operational
iland Secure DRaaS with Veeam Operational
Reston RES01 (North America) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure Cloud Object Storage Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Seattle SEA00 (North America) Operational
iland Colocation Operational
Singapore SIN01 (Asia Pacific) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Sterling STR02 (North America) Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Console Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure DRaaS with Zerto Operational
Sterling STR03 (North America) Operational
iland Lab Engine Operational
Sterling STR05 (North America) Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Veeam Operational
Sydney SYD02 (Asia Pacific) Operational
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure Cloud Object Storage Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure DRaaS with Double-Take Operational
iland Secure Private Cloud Operational
Toronto TOR02 (Canada) Operational
iland Secure Cloud Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Zerto Operational
Toronto TOR03(Canada) Operational
iland Lab Engine Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Veeam Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Reston - Scheduled Maintenance Aug 9, 19:00-23:00 CDT
Duration: 08/09/2020 from 20:00 ET to 08/10/2020 00:00 ET
Location: Reston

iland engineers will be performing maintenance in the iland Cloud and iland Secure Cloud environment. During this maintenance window, operations to virtual machines via the iland Secure Cloud Console will be inaccessible. Customers using iland's Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. There will be no impact to running or protected virtual machines during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Aug 5, 16:44 CDT
Sterling - Scheduled Network Maintenance Aug 9, 23:00 - Aug 10, 05:00 CDT
Duration: 08/10/2020 00:00 EDT to 08/10/2020 06:00 EDT
Location: Sterling
Type Of Event: Scheduled Network Maintenance

As part of on-going maintenance, one of iland’s redundant providers will be performing maintenance on their upstream networking infrastructure at our Sterling datacenter. No downtime is expected during the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Aug 5, 16:46 CDT
Singapore - Scheduled Maintenance Aug 10, 09:00-11:00 CDT
Duration: 08/10/2020 from 22:00 SGT to 08/11/2020 00:00 SGT
Location: SIngapore
Type Of Event: Scheduled Maintenance

iland engineers will be performing maintenance on the iland Secure Cloud Backup infrastructure. During this maintenance window, services will be available; however, there may be job interruptions when reboots occur. Once the maintenance has completed, failed jobs will resume.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Aug 5, 13:36 CDT
Sterling - Scheduled Maintenance Aug 10, 11:00-14:00 CDT
Duration: 08/10/2020 from 12:00 ET to 15:00 ET
Location: Sterling
Type Of Event: Scheduled Maintenance

iland engineers will be performing maintenance on the iland Secure Cloud Backup infrastructure. During this maintenance window, services will be available; however, there may be job interruptions when reboots occur. Once the maintenance has completed, failed jobs will resume.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Aug 5, 16:10 CDT
Duration: 08/12/2020 01:00 BST to 08/12/2020 03:00 BST
Location: London
Type Of Event: Scheduled Network Maintenance

As part of on-going maintenance, one of iland’s redundant providers will be performing maintenance on their upstream networking infrastructure at our London datacenter. No downtime is expected during the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Jul 29, 13:42 CDT
Dallas - Scheduled Maintenance Aug 12, 10:00-13:00 CDT
Duration: 08/12/2020 from 10:00 CT to 13:00 CT
Location: Dallas
Type Of Event: Scheduled Maintenance

iland engineers will be performing maintenance on the iland Secure Cloud Backup infrastructure. During this maintenance window, services will be available; however, there may be job interruptions when reboots occur. Once the maintenance has completed, failed jobs will resume.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Aug 5, 16:36 CDT
Toronto - Scheduled Network Maintenance Aug 12, 23:00 - Aug 13, 04:00 CDT
Duration: 08/12/2020 00:00 EDT to 08/12/2020 05:00 EDT
Location: Toronto
Type Of Event: Scheduled Network Maintenance

As part of on-going maintenance, one of iland’s redundant providers will be performing maintenance on their upstream networking infrastructure at our Toronto datacenter. No downtime is expected during the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Jul 30, 16:16 CDT
Duration: 08/13/2020 00:00 CDT to 08/13/2020 04:00 CDT
Location: Dallas
Type Of Event: Scheduled Network Maintenance

As part of on-going maintenance, one of iland’s redundant providers will be performing maintenance on their upstream networking infrastructure at our Dallas datacenter. No downtime is expected during the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Aug 7, 16:31 CDT
Duration: 08/16/2020 00:00 SGT to 08/16/2020 12:00 SGT
Location: Singapore
Type Of Event: Scheduled Network Maintenance

As part of on-going maintenance, one of iland’s redundant providers will be performing maintenance on their upstream networking infrastructure at our Singapore datacenter. No downtime is expected during the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Aug 3, 16:46 CDT
Manchester - Scheduled Network Maintenance Aug 15, 13:00 - Aug 16, 01:00 CDT
Duration: 08/15/2020 19:00 BST to 08/16/2020 07:00 BST
Location: Manchester
Type Of Event: Scheduled Network Maintenance

As part of on-going maintenance, one of iland’s redundant providers will be performing maintenance on their upstream networking infrastructure at our Manchester datacenter. No downtime is expected during the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Jul 23, 07:59 CDT
Duration: 08/15/2020 from 20:00 CT to 23:00 CT
Location: Dallas
Type Of Event: Scheduled Infrastructure Maintenance

iland engineers will be updating our Cisco UCS infrastructure in our iland Cloud and iland Secure Cloud environments. This proactive maintenance will address several known issues and enable enhanced functionality. There should be no impact to running virtual machines.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Aug 6, 17:04 CDT
Duration: 08/21/2020 02:00 CEST to 08/21/2020 04:00 CEST
Location: Amsterdam
Type Of Event: Scheduled Network Maintenance

As part of on-going maintenance, one of iland’s redundant providers will be performing maintenance on their upstream networking infrastructure at our Amsterdam datacenter. No downtime is expected during the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Aug 6, 16:49 CDT
Duration: 08/21/2020 02:00 CEST to 08/21/2020 04:00 CEST
Location: Amsterdam
Type Of Event: Scheduled Network Maintenance

As part of on-going maintenance, one of iland’s redundant providers will be performing maintenance on their upstream networking infrastructure at our Amsterdam datacenter. No downtime is expected during the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Aug 7, 16:29 CDT
Past Incidents
Aug 9, 2020

No incidents reported today.

Aug 8, 2020
Completed - The scheduled maintenance has been completed.
Aug 8, 18:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 14:00 CDT
Scheduled - Duration: 08/08/2020 from 20:00 BST to 08/09/2020 BST
Location: London

iland engineers will be performing maintenance in the iland Cloud and iland Secure Cloud environment. During this maintenance window, operations to virtual machines via the iland Secure Cloud Console will be inaccessible. Customers using iland's Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. There will be no impact to running or protected virtual machines during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Aug 5, 16:41 CDT
Aug 7, 2020
Completed - The scheduled maintenance has been completed.
Aug 7, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 15:01 CDT
Scheduled - Duration: 08/07/2020 from 21:00 BST to 22:00 BST
Location: London
Type Of Event: Scheduled Infrastructure Maintenance

iland engineers will be performing maintenance within the iland Secure DRaaS with Veeam infrastructure. During this maintenance window, the iland Secure DRaaS with Veeam service will be unavailable.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Aug 6, 16:52 CDT
Completed - The scheduled maintenance has been completed.
Aug 7, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 23:00 CDT
Scheduled - Duration: 08/07/2020 00:00 EDT to 08/07/2020 06:00 EDT
Location: Sterling
Type Of Event: Scheduled Network Maintenance

As part of on-going maintenance, one of iland’s redundant providers will be performing maintenance on their upstream networking infrastructure at our Sterling datacenter. No downtime is expected during the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Aug 6, 16:47 CDT
Aug 6, 2020
Completed - The scheduled maintenance has been completed.
Aug 6, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 20:00 CDT
Scheduled - Duration: 08/06/2020 from 20:00 CT to 23:00 CT
Location: Dallas
Type Of Event: Storage Array Scheduled Maintenance

iland engineers will be performing hardware maintenance to one of our storage arrays backing the iland Secure DRaaS with Veeam infrastructure. These updates will address known issues and allow for new functionality. No impact to running virtual machines is expected.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Aug 4, 14:49 CDT
Completed - The scheduled maintenance has been completed.
Aug 6, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 23:03 CDT
Scheduled - Duration: 08/06/2020 00:00 EDT to 08/06/2020 06:00 EDT
Location: Sterling
Type Of Event: Scheduled Network Maintenance

As part of on-going maintenance, one of iland’s redundant providers will be performing maintenance on their upstream networking infrastructure at our Sterling datacenter. No downtime is expected during the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Aug 3, 16:44 CDT
Aug 5, 2020
Aug 4, 2020
Completed - The scheduled maintenance has been completed.
Aug 4, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 23:00 CDT
Scheduled - Duration: 08/04/2020 00:00 ET to 06:00 ET
Location: Sterling
Type Of Event: Scheduled Network Maintenance

As part of on-going maintenance, one of iland’s redundant providers will be performing maintenance on their upstream networking infrastructure at our Sterling datacenter. No downtime is expected during the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jul 29, 13:39 CDT
Aug 3, 2020
Resolved - iland Cloud Operations have successfully completed all work to restore full service stability for the O365 backup services and customers peered to the str02 backup environment.

Please reach out to our Support team for any additional questions or details.
Aug 3, 23:11 CDT
Update - iland Cloud Operations continues to make progress on enabling customer tenants to restore Office 365 backup job functionality to all affected customers. Customers will be notified individually via email from our Cloud Support team as tenants are brought online in a phased approach. We are currently targeting to have all remaining tenants completed within the next 48-72 hours.

We will continue to keep this incident notice in a monitoring state until all tenants and services are restored to full operational status.
Jul 7, 19:19 CDT
Update - iland Cloud Operations continues to make progress on enabling customer tenants to restore Office 365 backup job functionality to all affected customers. Customers will be notified individually via email from our Cloud Support team as tenants are brought online in a phased approach.

We will continue to keep this incident notice in a monitoring state until all tenants and services are restored to full operational status.
Jun 30, 06:43 CDT
Monitoring - iland Cloud Operations have completed operationalizing a new storage repository, and are beginning the process of enabling customer tenants to restore all Office 365 backup job functionality. Customers will be notified individually via email from our Cloud Support team as tenants are brought online in a phased approach.

Resumption of all Office 365 backup services will result in a reseed of backup data for all tenants. Existing backup data prior to the hardware failures is currently inaccessible due to the multiple drive failures exhibited on the underlying storage system. Our Engineering team continues to work on data recovery efforts with the intent to merge any existing data that is recoverable.

We will continue to keep this incident notice in a monitoring state until all tenants and services are restored to full operational status.
Jun 28, 09:36 CDT
Update - iland Cloud Operations have completed operationalizing a new storage repository, and are beginning the process of enabling customer tenants to restore all Office 365 backup job functionality. Customers will be notified individually via email from our Cloud Support team as tenants are brought online in a phased approach.

Resumption of all Office 365 backup services will result in a reseed of backup data for all tenants. Existing backup data prior to the hardware failures is currently inaccessible due to the multiple drive failures exhibited on the underlying storage system. Our Engineering team continues to work on data recovery efforts with the intent to merge any existing data that is recoverable.

We will continue to keep this incident notice in a monitoring state until all tenants and services are restored to full operational status.
Jun 28, 09:35 CDT
Update - iland Cloud Operations is in the final stages of bringing a new storage repository online to begin the process of restoring services and resuming backup services for affected customers. Additional data validation testing must be completed prior to restoring services, with no ETA on completion of this validation process available at this time. As a result, all O365 backup jobs will continue to remain offline until the validation process is completed.

We will provide an update within the next 24-48hours
Jun 25, 06:56 CDT
Update - iland Cloud Operations is currently executing on a contingency plan to bring a new storage repository online to begin the process of re-enabling jobs for affected customers. However, this process will still require the current storage repository to complete its "data integrity" validation checks to allow our teams to verify data integrity before bringing services online. Due to the inability to estimate the completion of the data integrity process, no ETA on resolution is available at this time. As a result, all O365 backup jobs will continue to remain offline until the validation process is completed.

We will provide an update within the next 24-48hours
Jun 22, 17:19 CDT
Update - iland Cloud Operations continues to work with the hardware vendor to address the underlying hardware issue on the affected storage repository. Due to the disk failures involved and the data integrity rebuild process required to restore services, no ETA on resolution is available at this time. As a result, all O365 backup jobs peered to this environment and access to all data restoration services will continue to remain offline until the underlying hardware issues are resolved.

Additional contingency plans are currently under review to potentially restore backup services, while efforts continue to resolve the hardware failures on the primary storage repository

We will provide an update within the next 24-48 hours
Jun 19, 16:01 CDT
Update - iland Cloud Operations continues to work with the hardware vendor to address the underlying hardware issue on the affected storage repository. Due to the disk failures involved and the data integrity rebuild process required to restore services, no ETA on resolution is available at this time. As a result, all O365 backup jobs peered to this environment and access to all data restoration services will continue to remain offline until the underlying hardware issues are resolved.

Additional contingency plans are currently under review to potentially restore backup services, while efforts continue to resolve the hardware failures on the primary storage repository

We will provide an update within the next 24-hours
Jun 17, 22:12 CDT
Identified - iland Cloud Operations confirmed a hardware failure on the underlying storage system affecting all customer O365 orgs peered to the str02 backup environment. As a result, all O365 backup jobs peered to this environment and access to all data restoration services must remain offline until the underlying hardware issues are resolved.

This is an evolving outage condition, with our Operations team continuing to work with the hardware vendor to address the issue and restore services and data access as quickly as possible. No ETA to resolution is available at this stage in our remediation efforts.

We will provide an update within the next 24-hours.
Jun 16, 18:03 CDT
Update - iland engineers continue to work a hardware issue on the repository which backs the STR02 O365 Backup environment. We are actively working with our hardware vendor to get the repository online as soon as possible.

Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jun 15, 19:18 CDT
Investigating - iland engineers are actively investigating an issue within the Sterling O365 backup environment in which some customers may not be able to access the backup data.

We will provide an update shortly.

Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jun 15, 09:38 CDT
Resolved - iland Cloud Operations have successfully completed all work to restore full service stability for the O365 backup services and customers peered to the dal22-backup04-ilandcloud.com backup environment. Our Engineering team continues to work on data recovery efforts to restore the affected backup data. Customers will be contacted directly upon successful completion of our recovery efforts.

Please reach out to our Support team for any additional questions or details.
Aug 3, 23:10 CDT
Update - iland Cloud Operations continues to make successful progress on enabling customer tenants to restore Office 365 backup job functionality to all affected customers. Customers will be notified individually via email from our Cloud Support team as tenants are brought online in a phased approach. We are currently targeting to have all remaining tenants completed within the next 48-72 hours.

We will continue to keep this incident notice in a monitoring state until all tenants and services are restored to full operational status.
Jul 7, 19:20 CDT
Update - iland Cloud Operations continues to make successful progress on enabling customer tenants to restore Office 365 backup job functionality to all affected customers. Customers will be notified individually via email from our Cloud Support team as tenants are brought online in a phased approach. We are currently targeting to have all remaining tenants completed within the next 48-72 hours.

We will continue to keep this incident notice in a monitoring state until all tenants and services are restored to full operational status.
Jul 7, 19:18 CDT
Update - iland Cloud Operations continues to make progress on enabling customer tenants to restore Office 365 backup job functionality to all affected customers. Customers will be notified individually via email from our Cloud Support team as tenants are brought online in a phased approach.

We will continue to keep this incident notice in a monitoring state until all tenants and services are restored to full operational status.
Jun 30, 06:44 CDT
Monitoring - iland Cloud Operations have completed operationalizing a new storage repository, and are beginning the process of enabling customer tenants to restore all Office 365 backup job functionality. Customers will be notified individually via email from our Cloud Support team as tenants are brought online in a phased approach.

Resumption of all Office 365 backup services will result in a reseed of backup data for all tenants. Existing backup data prior to the hardware failures is currently inaccessible due to the multiple drive failures exhibited on the underlying storage system. Our Engineering team continues to work on data recovery efforts with the intent to merge any existing data that is recoverable.

We will continue to keep this incident notice in a monitoring state until all tenants and services are restored to full operational status.
Jun 28, 09:34 CDT
Update - iland Cloud Operations is in the final stages of bringing a new storage repository online to begin the process of restoring services and resuming backup services for affected customers. Additional data validation testing must be completed prior to restoring services, with no ETA on completion of this validation process available at this time. As a result, all O365 backup jobs will continue to remain offline until the validation process is completed.

We will provide an update within the next 24-48hours
Jun 25, 06:56 CDT
Update - iland Cloud Operations is currently executing on a contingency plan to bring a new storage repository online to begin the process of re-enabling jobs for affected customers. However, this process will still require the current storage repository to complete its "data integrity" validation checks to allow our teams to verify data integrity before bringing services online. Due to the inability to estimate the completion of the data integrity process, no ETA on resolution is available at this time. As a result, all O365 backup jobs will continue to remain offline until the validation process is completed.

We will provide an update within the next 24-48hours
Jun 23, 08:04 CDT
Update - iland Cloud Operations is currently executing on a contingency plan to bring a new storage repository online to begin the process of re-enabling jobs for affected customers. However, this process will still require the current storage repository to complete its "data integrity" validation checks to allow our teams to verify data integrity before bringing services online. Due to the inability to estimate the completion of the data integrity process, no ETA on resolution is available at this time. As a result, all O365 backup jobs will continue to remain offline until the validation process is completed.

We will provide an update within the next 24-48hours
Jun 22, 17:15 CDT
Update - iland Cloud Operations continues to work with the hardware vendor to address the underlying hardware issue on the affected storage repository connected to dal22-backup04.ilandcloud.com. Due to the disk failures involved and the data integrity rebuild process required to restore services, no ETA on resolution is available at this time. As a result, all O365 backup jobs peered to this environment and access to all data restoration services will continue to remain offline until the underlying hardware issues are resolved.

Additional contingency plans are currently under review to potentially restore backup services, while efforts continue to resolve the hardware failures on the primary storage repository

We will provide an update within the next 24-48hours
Jun 19, 16:01 CDT
Update - iland Cloud Operations continues to work with the hardware vendor to address the underlying hardware issue on the affected storage repository connected to dal22-backup04.ilandcloud.com. Due to the disk failures involved and the data integrity rebuild process required to restore services, no ETA on resolution is available at this time. As a result, all O365 backup jobs peered to this environment and access to all data restoration services will continue to remain offline until the underlying hardware issues are resolved.

Additional contingency plans are currently under review to potentially restore backup services, while efforts continue to resolve the hardware failures on the primary storage repository

We will provide an update within the next 24-hours
Jun 17, 22:13 CDT
Identified - iland Cloud Operations confirmed a hardware failure on the underlying storage system affecting all customer O365 orgs peered to the dal22-backup04.ilandcloud.com backup environment. As a result, all O365 backup jobs peered to this environment and access to all data restoration services must remain offline until the underlying hardware issues are resolved.

This is an evolving outage condition, with our Operations team continuing to work with the hardware vendor to address the issue and restore services and data access as quickly as possible. No ETA to resolution is available at this stage in our remediation efforts.

We will provide an update within the next 24-hours.
Jun 16, 18:00 CDT
Investigating - iland engineers are actively investigating an issue within the Office O365 backup environment in which some customers on da22-backup04.ilandcloud.com may not be able to access the backup data.

We will provide an update shortly.

Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jun 15, 19:20 CDT
Completed - This maintenance has been cancelled by the provider. No new date scheduled.
Aug 3, 16:47 CDT
Scheduled - Duration: 08/13/2020 03:00 BST to 08/13/2020 05:00 BST
Location: Manchester
Type Of Event: Scheduled Network Maintenance

As part of on-going maintenance, one of iland’s redundant providers will be performing maintenance on their upstream networking infrastructure at our Manchester datacenter. No downtime is expected during the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jul 30, 16:18 CDT
Completed - The scheduled maintenance has been completed.
Aug 3, 16:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 15:46 CDT
Scheduled - Duration: 08/03/2020 from 15:45 CT to 16:15 CT
Location: Dallas

iland engineers will be restarting the services in the iland Secure DRaaS with Zerto infrastructure. Customers may see an intermittent site disconnect status. If you need any assistance with your infrastructure during this maintenance window, please do not hesitate to contact us.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Aug 3, 15:43 CDT
Resolved - iland engineers have monitored this repo over the weekend and are confident the issue is resolved.

Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Aug 3, 14:59 CDT
Monitoring - iland engineers have replaced the failed raid controller and the repository is back online. We will continue to monitor the repository for the next 24hrs.

Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jul 30, 23:06 CDT
Identified - iland engineers are working with our hardware vendor to procure and replace a failed raid controller on one of the repositories. We will continue to provide updates on the progress of the replacement as new information becomes available.

Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jul 30, 16:42 CDT
Investigating - iland engineers are currently troubleshooting a hardware issue on one of the repositories attached to res01-backup01.ilandcloud.com. Any jobs backing up to this repository will have errors as we work to resolve this issue.

We will update when we have more information.

Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jul 30, 09:13 CDT
Aug 2, 2020
Completed - The scheduled maintenance has been completed.
Aug 2, 16:00 CDT
Update - iland engineers have extended this maintenance by 1 hour. There are no issues, it is just taking longer than expected.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Aug 2, 14:44 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 09:00 CDT
Scheduled - Duration: 08/02/2020 from 10:00 ET to 16:00 ET
Location: {Datacenter location}
Type Of Event: Scheduled Infrastructure Maintenance

iland engineers will be performing infrastructure maintenance in our iland Secure Cloud environments. Virtual machines will be unobtrusively migrated between hosts during this maintenance window and virtual machine configuration operations will be unavailable via the iland Secure Cloud Console for the duration of the maintenance. All iland Secure DRaaS failover tests should be stopped. Customers leveraging our iland Secure DRaaS products may see intermittent site disconnects during the maintenance window. There should not be any impact on running or protected virtual machines during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jul 30, 16:08 CDT
Completed - The scheduled maintenance has been completed.
Aug 2, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 23:00 CDT
Scheduled - Duration: 08/01/2020 from 23:00 CT to 08/02/2020 02:00 CT
Location: Dallas
Type Of Event: Storage Array Scheduled Maintenance

iland engineers will be performing hardware maintenance and a software update to one of our storage arrays backing the iland Secure Cloud and iland Secure DRaaS with Zerto environment. These updates will address known issues and allow for new functionality. No impact to running virtual machines is expected.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jul 28, 16:13 CDT
Aug 1, 2020
Jul 31, 2020
Completed - The scheduled maintenance has been completed.
Jul 31, 15:36 CDT
Update - iland engineers have extended this maintenance to 16:30 ET.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jul 31, 14:40 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 13:36 CDT
Scheduled - Duration: From now until 16:30 ET
Location: Sterling


iland engineers are currently working with the vendor to proactively fix an issue on the ZVM which may require a service restart to our iland Secure DRaaS with Zerto infrastructure. If you need any assistance with your infrastructure during this maintenance window, please do not hesitate to contact us.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jul 31, 13:35 CDT
Jul 30, 2020
Completed - The scheduled maintenance has been completed.
Jul 30, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 20:03 CDT
Scheduled - Duration: 07/30/2020 from 20:00 CT to 23:00 CT
Location: Dallas
Type Of Event: Storage Array Scheduled Maintenance

iland engineers will be performing hardware maintenance and software updates to our storage array backing the iland Secure DRaaS with Veeam infrastructure. These updates will address known issues and allow for new functionality. No impact to running virtual machines is expected.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jul 28, 16:27 CDT
Completed - The scheduled maintenance has been completed.
Jul 30, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 02:00 CDT
Scheduled - Duration: 07/30/2020 00:00 PDT to 07/30/2020 02:00 PDT
Location: Los Angeles
Type Of Event: Scheduled Network Maintenance

As part of on-going maintenance, one of iland’s redundant providers will be performing maintenance on their upstream networking infrastructure at our Los Angeles datacenter. No downtime is expected during the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jul 23, 07:55 CDT
Completed - The scheduled maintenance has been completed.
Jul 30, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 00:00 CDT
Scheduled - Duration: 07/30/2020 00:00 CDT to 07/30/2020 02:00 CDT
Location: Dallas
Type Of Event: Scheduled Network Maintenance

As part of on-going maintenance, one of iland’s redundant providers will be performing maintenance on their upstream networking infrastructure at our Dallas datacenter. No downtime is expected during the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jul 23, 15:48 CDT
Jul 29, 2020
Completed - The scheduled maintenance has been completed.
Jul 29, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 19:00 CDT
Scheduled - Duration: 07/29/2020 from 19:00 ET to 21:00 ET
Location: Sterling

iland engineers will be performing maintenance in the iland Cloud and iland Secure Cloud environment. During this maintenance window, operations to virtual machines via the iland Secure Cloud Console will be inaccessible. Customers using iland's Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. There will be no impact to running or protected virtual machines during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jul 27, 13:50 CDT
Jul 28, 2020

No incidents reported.

Jul 27, 2020
Completed - The scheduled maintenance has been completed.
Jul 27, 23:00 CDT
Update - iland engineers have extended this maintenance by 1 hour. There are no issues, it is just taking longer than expected.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jul 27, 21:45 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 20:00 CDT
Scheduled - Duration: 07/27/2020 from 20:00 CT to 22:00 CT
Location: Dallas (DAL02)

iland engineers will be performing maintenance in the iland Cloud and iland Secure Cloud environment. During this maintenance window, operations to virtual machines via the iland Secure Cloud Console will be inaccessible. Customers using iland's Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. There will be no impact to running or protected virtual machines during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jul 24, 13:57 CDT
Jul 26, 2020
Completed - The scheduled maintenance has been completed.
Jul 26, 23:00 CDT
Update - iland engineers have extended this maintenance by 1 hour. There are no issues. It is just taking longer than expected.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jul 26, 21:31 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 20:00 CDT
Scheduled - Duration: 07/26/2020 from 20:00 CT to 22:00 CT
Location: Dallas

iland engineers will be performing maintenance in the iland Cloud and iland Secure Cloud environment. During this maintenance window, operations to virtual machines via the iland Secure Cloud Console will be inaccessible. Customers using iland's Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. There will be no impact to running or protected virtual machines during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jul 23, 16:42 CDT