We are contacting you in preparation for iland's upgrade to Zerto 5.5. The Zerto 5.5 version brings some exciting new features but also allows iland to take advantage of some new provider scale and performance enhancements. That being said, we are reaching out to you so that you have the opportunity to upgrade your legacy version to a compatible version with 5.5.
Based on a recent poll of our client base, we have identified some users that are currently running Zerto 4.5, which is not compatible with Zerto 5.5 (See iland Product Compatibility Matrix below). To verify what version you are currently on, please go to your Zerto Virtual Manager (ZVM), click the menu button at the top right hand of the screen, then click "about." The upgrade process is a simple one, it just involves updating the ZVM, then the Zerto VRA's (Virtual Replication Appliances). Because of the nature of the upgrade, Zerto requires its customers to first upgrade to version 5.0 (ZVM, then VRA), then to version 5.5 (ZVM, then VRA).
iland will begin performing our upgrade to Zerto 5.5 starting on March 1st, 2018. As such, we want to ensure that you are upgraded prior to this date.
We have posted a how-to on this process here:
Zerto Virtual Manager 5.0 Upgrade - https://www.zerto.com/zvr-5-0/zerto-virtual-replication-5-0-upgrading-5-0/
Zerto Virtual Manager 5.5 Upgrade - https://www.zerto.com/zvr-5-5/upgrading-zvr-5-0-to-5-5-quickly-and-easily-demo/
Zerto 5.0 Update 2 Patch 1 Installer - https://ilandcloud.box.com/v/Zerto-50-U2-P1
Zerto 5.5 Update 3 Patch 1 Installer - https://ilandcloud.box.com/s/op5xjnkd0ym8933tbczicaash8g3zu7w
Keep in mind that if you have not upgraded prior to this date, your iland Secure DRaaS with Zerto replication services will cease to function as your site will be unpaired resulting in loss of replication and fail-over ability.
Stay up to date on our latest software versions by checking our Product Compatibility Matrix (https://ilandcloud.atlassian.net/wiki/spaces/ICC/pages/35815425/iland+Product+Compatibility+Matrix
It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers. If you have any questions or concerns you can also create a session with our engineering staff to run through this together if you would prefer by contacting our support team either through our Secure Cloud Console, or through one of our other contact methods.
The iland Team
Jan 29, 15:15 CST