iland Secure Cloud Status

Completed - The scheduled maintenance has been completed.
Oct 21, 17:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 08:01 CDT

Scheduled - Duration: October 21, 2017 from 09:00 EDT to 18:00 EDT
Location: Reston
Type Of Event: Scheduled Infrastructure Maintenance

As part of on-going maintenance, iland engineers will be upgrading our virtual network infrastructure in our iland Cloud and Secure Cloud environments. This proactive maintenance will address several known issues and enable enhanced functionality. Virtual machines will be unobtrusively migrated between hosts during this maintenance window. Virtual machine configuration operations will be unavailable via the iland Console for the duration of the maintenance. All iland DRaaS with Zerto and iland Secure DRaaS with Zerto failover tests should be stopped. VPG operations will be unavailable during this timeframe.

Please feel free to contact iland support if you need any assistance during
this maintenance window.

Thank you,
iland Support

https://www.iland.com/support/
US +1.800.697.7088
UK +44.(0).20.7096.0149
SG +65.31588301
Oct 19, 19:31 CDT

Los Angeles - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 21, 01:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 22:00 CDT

Scheduled - Duration: October 20, 2017 from 20:00 PDT to 23:00 PDT
Location: Los Angeles
Type Of Event: Scheduled Infrastructure Maintenance

As part of on-going maintenance, iland engineers will be performing infrastructure patching in the Los Angeles iland Cloud, iland Secure Cloud, iland Secure DRaaS with DoubleTake and iland Secure DRaaS with Zerto environment on Friday October 20th from 20:00 PDT to 23:00 PDT. During this maintenance window, vCloud Director will be inaccessible and no backups will run during this time frame. Customers using iland Secure DRaaS with Zerto will see intermittent site disconnects and will be unable to create or modify VPGs. Failover tests must be stopped during this maintenance window. There will be no impact to protected VMs. It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US +1.800.697.7088
UK +44.(0).20.7096.0149
SG +65.31588301
Oct 11, 13:10 CDT

Oct 20, 2017

Completed - The scheduled maintenance has been completed.
Oct 20, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 19:00 CDT

Scheduled - Duration: October 20, 2017 from 20:00 EDT to 23:00 EDT
Location: Reston
Type Of Event: Scheduled Infrastructure Maintenance

As part of on-going maintenance, iland engineers will be performing infrastructure patching in the Reston iland Cloud, iland Secure Cloud, iland Secure DRaaS with DoubleTake and iland Secure DRaaS with Zerto environment on Friday, October 20th from 20:00 EDT to 23:00 EDT. During this maintenance window, vCloud Director will be inaccessible and no backups will run during this time frame. Customers using iland Secure DRaaS with Zerto will see intermittent site disconnects and will be unable to create or modify VPGs. Failover tests must be stopped during this maintenance window. There will be no impact to protected VMs. It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US +1.800.697.7088
UK +44.(0).20.7096.0149
SG +65.31588301
Oct 11, 13:08 CDT

Oct 19, 2017

Dallas - iland Secure Cloud Backup and DRaaS with Veeam - Service Interruption

Completed - The scheduled maintenance has been completed.
Oct 19, 23:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 20:00 CDT

Scheduled - Duration: October 19, 2017 from 20:00 CDT to 23:00 CDT
Location: Dallas
Type Of Event: Scheduled Infrastructure Maintenance

As part of on-going maintenance, iland engineers will be performing infrastructure patching in the Dallas iland Cloud, iland Secure Cloud, iland Secure DRaaS with DoubleTake and iland Secure DRaaS with Zerto environment on Thursday, October 19th from 20:00 CDT to 23:00 CDT. During this maintenance window, vCloud Director will be inaccessible and no backups will run during this time frame. Customers using iland Secure DRaaS with Zerto will see intermittent site disconnects and will be unable to create or modify VPGs. Failover tests must be stopped during this maintenance window. There will be no impact to protected VMs. It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US +1.800.697.7088
UK +44.(0).20.7096.0149
SG +65.31588301
Oct 11, 12:15 CDT

Amsterdam - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 19, 16:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 13:00 CDT

Scheduled - Duration: October 19, 2017 from 20:00 CEST to 23:00 CEST
Location: Amsterdam
Type Of Event: Scheduled Infrastructure Maintenance

As part of on-going maintenance, iland engineers will be performing infrastructure patching in the Amsterdam iland Cloud, iland Secure Cloud, iland Secure DRaaS with DoubleTake and iland Secure DRaaS with Zerto environment on Thursday, October 19th from 20:00 CEST to 23:00 CEST. During this maintenance window, vCloud Director will be inaccessible and no backups will run during this time frame. Customers using iland Secure DRaaS with Zerto will see intermittent site disconnects and will be unable to create or modify VPGs. Failover tests must be stopped during this maintenance window. There will be no impact to protected VMs. It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US +1.800.697.7088
UK +44.(0).20.7096.0149
SG +65.31588301
Oct 11, 13:21 CDT

Resolved - All services are now operational. We appreciate your patience.
Oct 19, 12:59 CDT

Update - iland engineers are currently performing the final QA before marking this as resolved.
Oct 19, 12:27 CDT

Monitoring - iland engineers are currently monitoring the service restarts.
Oct 19, 12:17 CDT

Identified - iland engineers have been alerted to a potential problem that requires a service restart of our Veeam services for DAL02. In order to avoid problems during heavy traffic backup and replication windows this evening, we are required to restart these services. If you notice any backup or replica jobs failing for the next 15 minutes, this is because the services will be restarting. We will follow up when this incident is rectified.

Thank you,
iland Support

http://www.iland.com/support/
US +1.800.697.7088
UK +44.(0).20.7096.0149
SG +65.31588301
Oct 19, 12:03 CDT

Oct 18, 2017

London - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 18, 17:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 14:00 CDT

Scheduled - Duration: October 18, 2017 from 20:00 BST to 23:00 BST
Location: London
Type Of Event: Scheduled Infrastructure Maintenance

As part of on-going maintenance, iland engineers will be performing infrastructure patching in the London iland Cloud, iland Secure Cloud, iland Secure DRaaS with DoubleTake and iland Secure DRaaS with Zerto environment on Wednesday, October 18th from 20:00 BST to 23:00 BST. During this maintenance window, vCloud Director will be inaccessible and no backups will run during this time frame. Customers using iland Secure DRaaS with Zerto will see intermittent site disconnects and will be unable to create or modify VPGs. Failover tests must be stopped during this maintenance window. There will be no impact to protected VMs. It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US +1.800.697.7088
UK +44.(0).20.7096.0149
SG +65.31588301
Oct 11, 12:10 CDT

Sydney - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 18, 11:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 08:00 CDT

Scheduled - Duration: October 19, 2017 from 00:00 AEDT to 03:00 AEDT
Location: Sydney
Type Of Event: Scheduled Infrastructure Maintenance

As part of on-going maintenance, iland engineers will be performing infrastructure patching in the Sydney iland Cloud, iland Secure Cloud, iland Secure DRaaS with DoubleTake and iland Secure DRaaS with Zerto environment on Thursday, October 19th from 00:00 AEDT to 03:00 AEDT. During this maintenance window, vCloud Director will be inaccessible and no backups will run during this time frame. Customers using iland Secure DRaaS with Zerto will see intermittent site disconnects and will be unable to create or modify VPGs. Failover tests must be stopped during this maintenance window. There will be no impact to protected VMs. It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US +1.800.697.7088
UK +44.(0).20.7096.0149
SG +65.31588301
Oct 11, 13:17 CDT

Oct 17, 2017

Completed - The scheduled maintenance has been completed.
Oct 17, 17:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 14:00 CDT

Scheduled - Duration: October 17, 2017 from 20:00 BST to 23:00 BST
Location: Manchester
Type Of Event: Scheduled Infrastructure Maintenance

As part of on-going maintenance, iland engineers will be performing infrastructure patching in the Manchester iland Cloud, iland Secure Cloud, iland Secure DRaaS with DoubleTake and iland Secure DRaaS with Zerto environment on Tuesday October 17th from 20:00 BST to 23:00 BST. During this maintenance window, vCloud Director will be inaccessible and no backups will run during this time frame. Customers using iland Secure DRaaS with Zerto will see intermittent site disconnects and will be unable to create or modify VPGs. Failover tests must be stopped during this maintenance window. There will be no impact to protected VMs. It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US +1.800.697.7088
UK +44.(0).20.7096.0149
SG +65.31588301
Oct 11, 11:51 CDT

Singapore - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 17, 12:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 09:00 CDT

Scheduled - Duration: October 17, 2017 from 22:00 SGT to October 18, 2017 at 01:00 SGT
Location: Singapore
Type Of Event: Scheduled Infrastructure Maintenance

As part of on-going maintenance, iland engineers will be performing infrastructure patching in the Singapore iland Cloud, iland Secure Cloud, iland Secure DRaaS with DoubleTake and iland Secure DRaaS with Zerto environment on Tuesday October 17th from 22:00 SGT to Wednesday October 18th 01:00 SGT.

During this maintenance window, VM management via the iland Console will be unavailable and no backups will run during this time frame. Customers utilizing iland Secure DRaaS with Zerto will see intermittent site disconnects and will be unable to create or modify VPGs. Failover tests must be stopped during this maintenance window. There will be no impact to protected VMs. It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US +1.800.697.7088
UK +44.(0).20.7096.0149
SG +65.31588301
Oct 11, 13:31 CDT

Los Angeles - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 17, 01:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 22:00 CDT

Scheduled - Duration: October 16, 2017 from 20:00 PDT to 23:00 PDT
Location: Los Angeles
Type Of Event: Scheduled Infrastructure Maintenance

As part of on-going maintenance, iland engineers will be performing infrastructure patching in the Los Angeles iland Secure Private Cloud environment on the date mentioned above. During this maintenance window, operations to virtual machines via the iland Secure Cloud Console will be inaccessible. There will be no impact to running or protected virtual machines during this maintenance.

If you need any assistance with your infrastructure during this maintenance window, please do not hesitate to contact us.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US +1.800.697.7088
UK +44.(0).20.7096.0149
SG +65.31588301
Oct 13, 11:58 CDT

Oct 16, 2017

Dallas iland Secure DRaaS with Zerto - Service Interruption

Resolved - iland engineers have remedied all customer VPG issues over the day. We will continue to monitor the Secure DRaaS with Zerto services until tomorrow morning. If you have any questions, please feel free to reach out to our support team, we are here to help.
Oct 16, 15:28 CDT

Update - iland engineers have discovered an issue with the Zerto VRA's that perform replication for some customer environments. We are working through getting the faulty Zerto VRA's rebooted.
Oct 16, 10:05 CDT

Identified - iland engineers identified a problem that is causing some customers to lose Zerto replication connectivity to our Dallas iland Secure DRaaS with Zerto environment. We are investigating the issue and will provide more details shortly.

Thank you,
iland Support

http://www.iland.com/support/
US +1.800.697.7088
UK +44.(0).20.7096.0149
SG +65.31588301
Oct 16, 09:04 CDT

Oct 15, 2017

Completed - We were able to get past the slow download speeds in the previous status update. This maintenance is now complete.
Oct 15, 20:31 CDT

Update - Good evening, we need to extend the window for this maintenance by three hours. We are not experiencing any problems or downtime with the scheduled maintenance other than slow download speeds of the latest firmware for our archive storage tier from the vendor. The archive storage tier is the last portion of the maintenance and we plan to begin this phase shortly. Thank you for your patience.
Oct 15, 19:18 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 12:00 CDT

Scheduled - Duration: October 15, 2017 from 12:00 CDT to 20:00 CDT
Location: Dallas
Type Of Event: Scheduled Infrastructure Maintenance

iland engineers will be performing routine software updates to our storage arrays. These updates will address known issues and allow for new functionality. No impact to running virtual machines is expected.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US +1.800.697.7088
UK +44.(0).20.7096.0149
SG +65.31588301
Oct 12, 13:47 CDT

Oct 14, 2017

Los Angeles - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 14, 18:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 10:00 CDT

Scheduled - Duration: October 14, 2017 from 10:00 PDT to 18:00 PDT
Location: Los Angeles
Type Of Event: Scheduled Infrastructure Maintenance

iland engineers will be performing routine software updates to our storage arrays. These updates will address known issues and allow for new functionality. No impact to running virtual machines is expected.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US +1.800.697.7088
UK +44.(0).20.7096.0149
SG +65.31588301
Oct 12, 13:49 CDT

Completed - The scheduled maintenance has been completed.
Oct 14, 05:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 00:00 CDT

Scheduled - Duration: October 14, 2017 from 00:00 CDT to 05:00 CDT
Location: Dallas
Type Of Event: Scheduled Network Maintenance

As part of on-going maintenance, one of iland’s redundant providers will be performing maintenance on their upstream networking infrastructure at our Dallas datacenter. No downtime is expected during the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

http://www.iland.com/support/
US +1.800.697.7088
UK +44.(0).20.7096.0149
SG +65.31588301
Sep 21, 09:10 CDT

Oct 13, 2017

Completed - The scheduled maintenance has been completed.
Oct 13, 16:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 14:00 CDT

Scheduled - Duration: October 13, 2017 from 20:00 BST to 22:00 BST
Location: Manchester
Type Of Event: Scheduled Infrastructure Maintenance

As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure at our Manchester datacenter. No downtime is expected during the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US +1.800.697.7088
UK +44.(0).20.7096.0149
SG +65.31588301
Oct 12, 13:51 CDT

Oct 12, 2017

Completed - The scheduled maintenance has been completed.
Oct 12, 23:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 19:00 CDT

Scheduled - Duration: October 12, 2017 from 20:00 EDT to October 13, 2017 at 00:00 EDT
Location: Reston
Type Of Event: Scheduled Infrastructure Maintenance

iland engineers will be performing routine software updates to some of our storage arrays in our Reston iland Cloud, iland Secure Cloud, iland Secure DRaaS with Zerto and iland Secure DRaaS with Veeam environments. These updates will address known issues and allow for new functionality. No impact to running virtual machines is expected.

Thank you,
iland Support

https://www.iland.com/support/
US +1.800.697.7088
UK +44.(0).20.7096.0149
SG +65.31588301
Oct 10, 09:09 CDT

Completed - The scheduled maintenance has been completed.
Oct 12, 21:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 20:00 CDT

Scheduled - Duration: October 12, 2017 from 20:00 CDT to 21:00 CDT
Location: Dallas
Type Of Event: Scheduled Maintenance

As part of on-going maintenance, iland engineers will be applying an important update to our iland Secure DRaaS with Zerto infrastructure. This update will improve performance of the iland Secure DRaaS with Zerto Infrastructure. There will be no impact to running or protected virtual machines during this maintenance; however, customers will see temporary site disconnects. If you need any assistance with your infrastructure during this maintenance window, please do not hesitate to contact us.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

http://www.iland.com/support/
US +1.800.697.7088
UK +44.(0).20.7096.0149
SG +65.31588301
Oct 5, 14:50 CDT

Completed - The scheduled maintenance has been completed.
Oct 12, 18:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 14:00 CDT

Scheduled - Duration: October 12, 2017 from 20:00 BST to October 13, 2017 at 00:00 BST
Location: Manchester
Type Of Event: Scheduled Infrastructure Maintenance

iland engineers will be performing routine software updates to some of our storage arrays in our Manchester iland Cloud, iland Secure Cloud and iland Secure DRaaS with Zerto. These updates will address known issues and allow for new functionality. No impact to running virtual machines is expected.

Thank you,
iland Support

https://www.iland.com/support/
US +1.800.697.7088
UK +44.(0).20.7096.0149
SG +65.31588301
Oct 10, 09:13 CDT

Completed - The scheduled maintenance has been completed.
Oct 12, 05:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 23:00 CDT

Scheduled - Duration: October 12, 2017 from 00:00 EDT to 06:00 EDT
Location: Reston
Type Of Event: Scheduled Network Maintenance

As part of on-going maintenance, one of iland’s redundant providers will be performing maintenance on their upstream networking infrastructure at our Reston datacenter. No downtime is expected during the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

http://www.iland.com/support/
US +1.800.697.7088
UK +44.(0).20.7096.0149
SG +65.31588301
Oct 3, 15:25 CDT

Completed - The scheduled maintenance has been completed.
Oct 12, 01:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 20:00 CDT

Scheduled - Duration: October 11, 2017 from 20:00 CDT to October 12, 2017 at 01:00 CDT
Location: Dallas
Type Of Event: Scheduled Infrastructure Maintenance

iland engineers will be performing routine software updates to some of our storage arrays in our Dallas iland Cloud, iland Secure Cloud, iland Secure DRaaS with Zerto and iland Secure DRaaS with Veeam environments. These updates will address known issues and allow for new functionality. No impact to running virtual machines is expected.

Thank you,
iland Support

https://www.iland.com/support/
US +1.800.697.7088
UK +44.(0).20.7096.0149
SG +65.31588301
Oct 10, 09:15 CDT