In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 20:00 CDT
Scheduled - Duration: 05/10/2021, from 20:00 CT to 21:00 CT
Location: Dallas

As part of ongoing maintenance, iland engineers will be updating the iland Cloud and iland Secure Cloud environment. This latest vendor update to our iland Cloud and iland Secure Cloud product incorporates significant bug fixes and enhancements that allow iland to offer a more stable environment.

During this maintenance window, operations to virtual machines via the iland Secure Cloud Console will be inaccessible. Customers using iland's Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. There will be no impact to running or protected virtual machines during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Update - iland Engineering have completed the initial steps in addressing the underlying hardware issue affecting performance and reliability of backup job processing and data availability for customers peered to the dal22-backup01.ilandcloud.com service provider.

iland Engineering and Support will be be coordinating directly with all affected customers with the required steps to complete reconfiguration of their backup services and resume services to normal operating systems.
Apr 6, 19:18 CDT
Update - iland Engineering continues to perform extended emergency maintenance within the dal22-backup01 infrastructure located at the Dallas facility. This extended storage maintenance is a proactive measure to address an underlying hardware issue affecting performance and reliability of backup job processing and data availability. Some customers peered to the dal22-backup01 service provider will exhibit Veeam tenant and/or job errors for all offsite backup copy jobs until the extended maintenance is completed.

iland Engineering currently estimates this maintenance to be completed on or before 4/6. At which time iland Support will coordinate with all affected customers with additional steps to resume services back to full operational status.
Apr 1, 09:27 CDT
Update - iland Engineering continues to perform extended emergency maintenance within the dal22-backup01 infrastructure located at the Dallas facility. This extended storage maintenance is a proactive measure to address an underlying hardware issue affecting performance and reliability of backup job processing and data availability. Some customers peered to the dal22-backup01 service provider will exhibit Veeam tenant and/or job errors for all offsite backup copy jobs until the extended maintenance is completed.

iland Engineering currently estimates this maintenance to be completed on or before 4/5. At which time iland Support will coordinate with all affected customers with additional steps to resume services back to full operational status.
Mar 30, 06:55 CDT
Update - iland engineering continues to perform extended emergency maintenance within the dal22-backup01 infrastructure located at the Dallas facility. This extended storage maintenance is a proactive measure to address an underlying hardware issue affecting performance and reliability of backup job processing and data availability. Some customers peered to the dal22-backup01 service provider will exhibit Veeam tenant and/or job errors for all offsite backup copy jobs until the extended maintenance is completed.

Upon completion of this emergency maintenance, all services will be restored and normal backup job processing will resume without any user intervention required.
Mar 25, 16:45 CDT
Update - iland engineering continues to perform extended emergency maintenance within the dal22-backup01 infrastructure located at the Dallas facility. This extended storage maintenance is a proactive measure to address an underlying hardware issue affecting performance and reliability of backup job processing and data availability. Some customers peered to the dal22-backup01 service provider will exhibit Veeam tenant and/or job errors for all offsite backup copy jobs until the extended maintenance is completed.

Upon completion of this emergency maintenance, all services will be restored and normal backup job processing will resume without any user intervention required.
Mar 24, 16:52 CDT
Update - iland engineering continues to perform extended emergency maintenance within the dal22-backup01 infrastructure located at the Dallas facility. This extended storage maintenance is a proactive measure to address an underlying hardware issue affecting performance and reliability of backup job processing and data availability. Some customers peered to the dal22-backup01 service provider will exhibit Veeam tenant and/or job errors for all offsite backup copy jobs until the extended maintenance is completed.

Upon completion of this emergency maintenance, all services will be restored and normal backup job processing will resume without any user intervention required.
Mar 23, 14:18 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 14:00 CDT
Scheduled - iland engineering will be performing an extended emergency maintenance within the dal22-backup01 infrastructure located at the Dallas facility. This extended storage maintenance is a proactive measure to address an underlying hardware issue affecting performance and reliability of backup job processing and data availability. Some customers peered to the dal22-backup01 service provider will exhibit Veeam tenant and/or job errors for all offsite backup copy jobs until the extended maintenance is completed.

Upon completion of this emergency maintenance, all services will be restored and normal backup job processing will resume without any user intervention required.
Amsterdam AMS00 (Europe) Operational
iland Colocation Operational
Amsterdam AMS01 (Europe) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Zerto Operational
Amsterdam AMS03 (Europe) Operational
iland Secure DRaaS with Veeam Operational
Dallas DAL02 (North America) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Private Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
Dallas DAL06 (North America) Operational
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Dallas DAL22 (North America) Operational
iland Secure Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure DRaaS with Zerto Operational
Dallas DAL23 (North America) Under Maintenance
iland Lab Engine Under Maintenance
Dallas DAL24 (North America) Operational
iland Secure DRaaS with Veeam Operational
Dallas DAL25 (North America) Operational
iland Secure DRaaS with Veeam Operational
Dallas DAL26 (North America) Operational
iland Secure DRaaS with Zerto Operational
London LON02 (United Kingdom) Operational
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure Cloud Object Storage Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
London LON03 (United Kingdom) Operational
iland Secure DRaaS with Veeam Operational
Los Angeles LAX01 (North America) Operational
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Manchester MAN01 (United Kingdom) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Manchester MAN03 (United Kingdom) Operational
iland Secure DRaaS with Veeam Operational
McLean MCL00 (North America) Operational
iland Colocation Operational
Melbourne MEL02 (Asia Pacific) Operational
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Melbourne MEL03 (Asia Pacific) Operational
iland Secure DRaaS with Veeam Operational
Reston RES01 (North America) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure Cloud Object Storage Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Reston RES22 (North America) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure Cloud Object Storage Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Seattle SEA00 (North America) Operational
iland Colocation Operational
Singapore SIN01 (Asia Pacific) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Sterling STR02 (North America) Operational
iland Secure Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Console Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure DRaaS with Zerto Operational
Sterling STR03 (North America) Operational
iland Lab Engine Operational
Sterling STR05 (North America) Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Veeam Operational
Sydney SYD02 (Asia Pacific) Operational
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure Cloud Object Storage Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure DRaaS with Double-Take Operational
iland Secure Private Cloud Operational
Toronto TOR02 (Canada) Operational
iland Secure Cloud Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Zerto Operational
Toronto TOR03(Canada) Operational
iland Lab Engine Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Veeam Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Toronto - Scheduled Maintenance May 10, 21:00-22:00 CDT
Scheduled - Duration: 05/10/2021, from 22:00 ET to 23:00 ET
Location: Toronto

As part of ongoing maintenance, iland engineers will be updating the iland Cloud and iland Secure Cloud environment. This latest vendor update to our iland Cloud and iland Secure Cloud product incorporates significant bug fixes and enhancements that allow iland to offer a more stable environment.

During this maintenance window, operations to virtual machines via the iland Secure Cloud Console will be inaccessible. Customers using iland's Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. There will be no impact to running or protected virtual machines during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
May 3, 14:25 CDT
Amsterdam - Scheduled Maintenance May 11, 13:00-14:00 CDT
Duration: 05/11/2021, from 20:00 CEST to 21:00 CEST
Location: Amsterdam

As part of ongoing maintenance, iland engineers will be updating the iland Cloud and iland Secure Cloud environment. This latest vendor update to our iland Cloud and iland Secure Cloud product incorporates significant bug fixes and enhancements that allow iland to offer a more stable environment.

During this maintenance window, operations to virtual machines via the iland Secure Cloud Console will be inaccessible. Customers using iland's Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. There will be no impact to running or protected virtual machines during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on May 3, 14:28 CDT
Melbourne - Scheduled Maintenance May 12, 09:00-10:00 CDT
Duration: 05/13/2021, from 00:00 AEST to 01:00 AEST
Location: Melbourne

As part of ongoing maintenance, iland engineers will be updating the iland Cloud and iland Secure Cloud environment. This latest vendor update to our iland Cloud and iland Secure Cloud product incorporates significant bug fixes and enhancements that allow iland to offer a more stable environment.

During this maintenance window, operations to virtual machines via the iland Secure Cloud Console will be inaccessible. Customers using iland's Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. There will be no impact to running or protected virtual machines during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on May 3, 17:15 CDT
Sterling - Scheduled Maintenance May 12, 19:00-21:30 CDT
Duration: 05/12/2021, from 20:00 ET to 22:30 ET
Location: Sterling

As part of ongoing maintenance, iland engineers will be updating the iland Cloud and iland Secure Cloud environment. This latest vendor update to our iland Cloud and iland Secure Cloud product incorporates significant bug fixes and enhancements that allow iland to offer a more stable environment.

During this maintenance window, operations to virtual machines via the iland Secure Cloud Console will be inaccessible. Customers using iland's Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. There will be no impact to running or protected virtual machines during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on May 10, 11:17 CDT
Past Incidents
May 10, 2021
Completed - The scheduled maintenance has been completed.
May 10, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 15:00 CDT
Scheduled - Duration: 05/10/2021, from 21:00 BST to 22:00 BST
Location: Manchester

As part of ongoing maintenance, iland engineers will be updating the iland Cloud and iland Secure Cloud environment. This latest vendor update to our iland Cloud and iland Secure Cloud product incorporates significant bug fixes and enhancements that allow iland to offer a more stable environment.

During this maintenance window, operations to virtual machines via the iland Secure Cloud Console will be inaccessible. Customers using iland's Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. There will be no impact to running or protected virtual machines during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
May 3, 14:27 CDT
Completed - The scheduled maintenance has been completed.
May 10, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 14:00 CDT
Scheduled - Duration: 05/10/2021, from 20:00 BST to 21:00 BST
Location: London

As part of ongoing maintenance, iland engineers will be updating the iland Cloud and iland Secure Cloud environment. This latest vendor update to our iland Cloud and iland Secure Cloud product incorporates significant bug fixes and enhancements that allow iland to offer a more stable environment.

During this maintenance window, operations to virtual machines via the iland Secure Cloud Console will be inaccessible. Customers using iland's Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. There will be no impact to running or protected virtual machines during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
May 3, 14:26 CDT
May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021
Completed - The scheduled maintenance has been completed.
May 5, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 20:01 CDT
Scheduled - Duration: 05/05/2021, from 21:00 ET to 22:00 ET
Location: Sterling

As part of ongoing maintenance, iland engineers will be updating the iland Cloud and iland Secure Cloud environment. This latest vendor update to our iland Cloud and iland Secure Cloud product incorporates significant bug fixes and enhancements that allow iland to offer a more stable environment.

During this maintenance window, operations to virtual machines via the iland Secure Cloud Console will be inaccessible. Customers using iland's Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. There will be no impact to running or protected virtual machines during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 29, 15:08 CDT
Completed - The scheduled maintenance has been completed.
May 5, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 19:00 CDT
Scheduled - Duration: 05/05/2021, from 20:00 ET to 21:00 ET
Location: Reston

As part of ongoing maintenance, iland engineers will be updating the iland Cloud and iland Secure Cloud environment. This latest vendor update to our iland Cloud and iland Secure Cloud product incorporates significant bug fixes and enhancements that allow iland to offer a more stable environment.

During this maintenance window, operations to virtual machines via the iland Secure Cloud Console will be inaccessible. Customers using iland's Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. There will be no impact to running or protected virtual machines during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 29, 15:07 CDT
Resolved - iland Engineers have confirmed no further issues for this incident. All services continue to remain operational. This incident is now resolved.
May 5, 18:06 CDT
Investigating - iland Engineering have identified an issue affecting replication services for Secure DRaaS with Veeam within the Dallas location. Some customers peered the dal25-backup01.ilandcloud.com VCC service may exhibit errors or failures in their replication jobs until the issue is resolved.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 29, 16:22 CDT
Update - iland Engineering has monitored the iland Secure Cloud DRaaS with Veeam service located at the Dallas facility. All services for dal25-backup01.ilandcloud.com are now operational at this time.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 29, 08:32 CDT
Monitoring - iland Engineering has resolved the issue affecting the iland Secure Cloud DRaaS with Veeam service located at the Dallas facility. All services for dal25-backup01.ilandcloud.com are now operational at this time. All services will resume automatically with no customer intervention required.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 27, 10:59 CDT
Investigating - iland Engineering have identified an issue affecting replication services for Secure DRaaS with Veeam within the Dallas location. Some customers peered the dal25-backup01.ilandcloud.com VCC service may exhibit errors or failures in their replication jobs until the issue is resolved.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 26, 15:08 CDT
Resolved - iland Engineers have confirmed no further issues for this incident. All services continue to remain operational. This incident is now resolved.
May 5, 06:45 CDT
Monitoring - iland Engineering has resolved the issue affecting the iland Secure Cloud Backup with Veeam service located at the Sterling facility. All services for str02-backup01.ilandcloud.com are now operational at this time. All services will resume automatically with no customer intervention required.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
May 3, 09:50 CDT
Investigating - iland Engineering have identified an issue affecting backup services for iland Secure Cloud Backup with Veeam within the Sterling location. Some customers peered with the str02-backup01.ilandcloud.com VCC service provider may exhibit errors or failures in their backup jobs until the issue is resolved.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
May 3, 08:06 CDT
May 4, 2021
Completed - The scheduled maintenance has been completed.
May 4, 23:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 22:00 CDT
Scheduled - Duration: 05/04/2021, from 20:00 PT to 21:30 PT
Location: Los Angeles

As part of ongoing maintenance, iland engineers will be updating the iland Cloud and iland Secure Cloud environment. This latest vendor update to our iland Cloud and iland Secure Cloud product incorporates significant bug fixes and enhancements that allow iland to offer a more stable environment.

During this maintenance window, operations to virtual machines via the iland Secure Cloud Console will be inaccessible. Customers using iland's Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. There will be no impact to running or protected virtual machines during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 29, 15:01 CDT
Completed - The scheduled maintenance has been completed.
May 4, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 22:00 CDT
Scheduled - Duration: 05/04/2021, from 22:00 CT to 23:00 CT
Location: Dallas

As part of ongoing maintenance, iland engineers will be updating the iland Cloud and iland Secure Cloud environment. This latest vendor update to our iland Cloud and iland Secure Cloud product incorporates significant bug fixes and enhancements that allow iland to offer a more stable environment.

During this maintenance window, operations to virtual machines via the iland Secure Cloud Console will be inaccessible. Customers using iland's Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. There will be no impact to running or protected virtual machines during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 29, 15:00 CDT
Completed - The scheduled maintenance has been completed.
May 4, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 21:00 CDT
Scheduled - Duration: 05/04/2021, from 21:00 CT to 22:00 CT
Location: Dallas

As part of ongoing maintenance, iland engineers will be updating the iland Cloud and iland Secure Cloud environment. This latest vendor update to our iland Cloud and iland Secure Cloud product incorporates significant bug fixes and enhancements that allow iland to offer a more stable environment.

During this maintenance window, operations to virtual machines via the iland Secure Cloud Console will be inaccessible. Customers using iland's Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. There will be no impact to running or protected virtual machines during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 29, 14:58 CDT
Completed - The scheduled maintenance has been completed.
May 4, 16:35 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 15:35 CDT
Scheduled - Duration: 05/04/2021, from 20:00 to 21:00
Location: Dallas

As part of ongoing maintenance, iland engineers will be updating the iland Cloud and iland Secure Cloud environment. This latest vendor update to our iland Cloud and iland Secure Cloud product incorporates significant bug fixes and enhancements that allow iland to offer a more stable environment.

During this maintenance window, operations to virtual machines via the iland Secure Cloud Console will be inaccessible. Customers using iland's Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. There will be no impact to running or protected virtual machines during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 29, 15:36 CDT
Completed - The scheduled maintenance has been completed.
May 4, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 22:00 CDT
Scheduled - Duration: 05/03/2021 from 20:00 PT to 05/04/2021 00:00 PT
Location: Los Angeles
Type Of Event: Scheduled Networking Maintenance

iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 29, 08:34 CDT
Completed - The scheduled maintenance has been completed.
May 4, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 23:00 CDT
Scheduled - Duration: 05/03/2021, from 23:00 CT to 05/04/2021 00:00 CT
Location: Dallas

As part of ongoing maintenance, iland engineers will be updating the iland Cloud and iland Secure Cloud environment. This latest vendor update to our iland Cloud and iland Secure Cloud product incorporates significant bug fixes and enhancements that allow iland to offer a more stable environment.

During this maintenance window, operations to virtual machines via the iland Secure Cloud Console will be inaccessible. Customers using iland's Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. There will be no impact to running or protected virtual machines during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 29, 14:56 CDT
May 3, 2021
Completed - The scheduled maintenance has been completed.
May 3, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 20:00 CDT
Scheduled - Duration: 05/03/2021 from 20:00 CT to 23:00 CT
Location: Dallas

As part of ongoing maintenance, iland engineers will be updating the iland Cloud and iland Secure Cloud environment. This latest vendor update to our iland Cloud and iland Secure Cloud product incorporates significant bug fixes and enhancements that allow iland to offer a more stable environment.

During this maintenance window, operations to virtual machines via the iland Secure Cloud Console will be inaccessible. Customers using iland's Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. There will be no impact to running or protected virtual machines during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 29, 14:55 CDT
Resolved - iland Engineers have confirmed no further issues for this incident. All services continue to remain operational. This incident is now resolved.
May 3, 12:05 CDT
Monitoring - iland Engineering has resolved the issue affecting the iland Secure Cloud Backup with Veeam service located at the Reston facility. All services for res02-backup02.ilandcloud.com are now operational at this time. All services will resume automatically with no customer intervention required.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 29, 21:57 CDT
Investigating - iland Engineering have identified an issue affecting backup services for iland Secure Cloud Backup with Veeam within the Reston location. Some customers peered with the res01-backup02.ilandcloud.com VCC service provider may exhibit errors or failures in their backup jobs until the issue is resolved.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 29, 18:27 CDT
May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021
Apr 28, 2021

No incidents reported.

Apr 27, 2021
Resolved - iland engineers have monitored the environment and are marking this incident as resolved.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 27, 11:00 CDT
Monitoring - iland engineers have resolved the issue impacting the iland Secure Cloud Backup infrastructure located at the Dallas facility. All services for dal02-backup02.ilandcloud.com and dal02-backup03.ilandcloud.com are operational at this time and iland engineers will continue to monitor the environment for the next 24-hours to insure stability.

All services will resume automatically with no customer intervention required.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 25, 16:43 CDT
Investigating - iland engineers have identified an issue within the iland Secure Cloud Backup infrastructure located at the Dallas facility. Some customers peering to dal02-backup02.ilandcloud.com and dal02-backup03.ilandcloud.com service provider may see job failures while we work to resolve the issue.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 25, 15:47 CDT
Apr 26, 2021