All Systems Operational
Amsterdam AMS00 (Europe) Operational
iland Colocation Operational
Amsterdam AMS01 (Europe) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Zerto Operational
Amsterdam AMS03 (Europe) Operational
iland Secure DRaaS with Veeam Operational
Dallas DAL02 (North America) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Private Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
Dallas DAL06 (North America) Operational
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Dallas DAL22 (North America) Operational
iland Secure Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure DRaaS with Zerto Operational
Dallas DAL23 (North America) Operational
iland Lab Engine Operational
Dallas DAL24 (North America) Operational
iland Secure DRaaS with Veeam Operational
Dallas DAL25 (North America) Operational
iland Secure DRaaS with Veeam Operational
Dallas DAL26 (North America) Operational
iland Secure Cloud Operational
iland Secure DRaaS with Zerto Operational
London LON02 (United Kingdom) Operational
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure Cloud Object Storage Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
London LON03 (United Kingdom) Operational
iland Secure DRaaS with Veeam Operational
Los Angeles LAX01 (North America) Operational
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Manchester MAN01 (United Kingdom) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Manchester MAN03 (United Kingdom) Operational
iland Secure DRaaS with Veeam Operational
McLean MCL00 (North America) Operational
iland Colocation Operational
Melbourne MEL02 (Asia Pacific) Operational
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Melbourne MEL03 (Asia Pacific) Operational
iland Secure DRaaS with Veeam Operational
Reston RES01 (North America) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure Cloud Object Storage Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Reston RES22 (North America) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure Cloud Object Storage Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Reston RES25 (North America) Operational
iland Secure DRaaS with Veeam Operational
Seattle SEA00 (North America) Operational
iland Colocation Operational
Singapore SIN01 (Asia Pacific) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Sterling STR02 (North America) Operational
iland Secure Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Console Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure DRaaS with Zerto Operational
Sterling STR03 (North America) Operational
iland Lab Engine Operational
Sterling STR05 (North America) Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Veeam Operational
Sydney SYD02 (Asia Pacific) Operational
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure Cloud Object Storage Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure DRaaS with Double-Take Operational
iland Secure Private Cloud Operational
Toronto TOR02 (Canada) Operational
iland Secure Cloud Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Zerto Operational
Toronto TOR03(Canada) Operational
iland Lab Engine Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Veeam Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Duration: 08/09/21 from 08:00 CDT to 12:00 CDT
Location: Dallas
Type Of Event: iland Secure Cloud Backup with Veeam for Microsoft Office 365 - v5c Upgrade

Summary: iland Engineering will be updating the iland Secure Cloud Backup with Veeam for Office 365. This latest vendor update incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Impact: During this maintenance window, the iland Secure Cloud Backup with Veeam for Office 365 service will be unavailable.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team.
Posted on Jul 28, 16:43 CDT
Duration: 08/09/21 from 09:00 EDT to 13:00 CDT
Location: Reston
Type Of Event: iland Secure Cloud Backup with Veeam for Microsoft Office 365 - v5c Upgrade

Summary: iland Engineering will be updating the iland Secure Cloud Backup with Veeam for Office 365. This latest vendor update incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Impact: During this maintenance window, the iland Secure Cloud Backup with Veeam for Office 365 service will be unavailable.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team.
Posted on Jul 28, 16:46 CDT
Duration: 08/10/21 from 14:00 BST to 18:00 BST
Location: London
Type Of Event: iland Secure Cloud Backup with Veeam for Microsoft Office 365 - v5c Upgrade

Summary: iland Engineering will be updating the iland Secure Cloud Backup with Veeam for Office 365. This latest vendor update incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Impact: During this maintenance window, the iland Secure Cloud Backup with Veeam for Office 365 service will be unavailable.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team.
Posted on Jul 28, 16:49 CDT
Duration: 08/10/21 from 13:00 EDT to 17:00 EDT
Location: Sterling
Type Of Event: iland Secure Cloud Backup with Veeam for Microsoft Office 365 - v5c Upgrade

Summary: iland Engineering will be updating the iland Secure Cloud Backup with Veeam for Office 365. This latest vendor update incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Impact: During this maintenance window, the iland Secure Cloud Backup with Veeam for Office 365 service will be unavailable.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team.
Posted on Jul 28, 16:51 CDT
Duration: 08/11/21 from 14:00 CDT to 18:00 CDT
Location: Manchester
Type Of Event: iland Secure Cloud Backup with Veeam for Microsoft Office 365 - v5c Upgrade

Summary: iland Engineering will be updating the iland Secure Cloud Backup with Veeam for Office 365. This latest vendor update incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Impact: During this maintenance window, the iland Secure Cloud Backup with Veeam for Office 365 service will be unavailable.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team.
Posted on Jul 28, 17:01 CDT
Duration: 08/11/21 from 09:00 EDT to 13:00 EDT
Location: Toronto
Type Of Event: iland Secure Cloud Backup with Veeam for Microsoft Office 365 - v5c Upgrade

Summary: iland Engineering will be updating the iland Secure Cloud Backup with Veeam for Office 365. This latest vendor update incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Impact: During this maintenance window, the iland Secure Cloud Backup with Veeam for Office 365 service will be unavailable.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team.
Posted on Jul 28, 17:05 CDT
Duration: 08/11/21 from 15:00 CET to 19:00 CET
Location: Amsterdam
Type Of Event: iland Secure Cloud Backup with Veeam for Microsoft Office 365 - v5c Upgrade

Summary: iland Engineering will be updating the iland Secure Cloud Backup with Veeam for Office 365. This latest vendor update incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Impact: During this maintenance window, the iland Secure Cloud Backup with Veeam for Office 365 service will be unavailable.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team.
Posted on Jul 28, 16:55 CDT
Duration: 08/11/21 from 03:00 AEST to 07:00 AEST
Location: Sydney
Type Of Event: iland Secure Cloud Backup with Veeam for Microsoft Office 365 - v5c Upgrade

Summary: iland Engineering will be updating the iland Secure Cloud Backup with Veeam for Office 365. This latest vendor update incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Impact: During this maintenance window, the iland Secure Cloud Backup with Veeam for Office 365 service will be unavailable.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team.
Posted on Jul 28, 17:21 CDT
Duration: 08/11/21 from 10:00 PDT to 14:00 PDT
Location: Los Angeles
Type Of Event: iland Secure Cloud Backup with Veeam for Microsoft Office 365 - v5c Upgrade

Summary: iland Engineering will be updating the iland Secure Cloud Backup with Veeam for Office 365. This latest vendor update incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Impact: During this maintenance window, the iland Secure Cloud Backup with Veeam for Office 365 service will be unavailable.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team.
Posted on Jul 28, 17:08 CDT
Duration: 08/11/21 from 03:00 AEDT to 07:00 AEDT
Location: Melbourne
Type Of Event: iland Secure Cloud Backup with Veeam for Microsoft Office 365 - v5c Upgrade

Summary: iland Engineering will be updating the iland Secure Cloud Backup with Veeam for Office 365. This latest vendor update incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Impact: During this maintenance window, the iland Secure Cloud Backup with Veeam for Office 365 service will be unavailable.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team.
Posted on Jul 28, 17:17 CDT
Duration: 08/11/21 from 01:00 SST to 05:00 SST
Location: Singapore
Type Of Event: iland Secure Cloud Backup with Veeam for Microsoft Office 365 - v5c Upgrade

Summary: iland Engineering will be updating the iland Secure Cloud Backup with Veeam for Office 365. This latest vendor update incorporates significant bug fixes and enhancements for all customers currently utilizing this service.

Impact: During this maintenance window, the iland Secure Cloud Backup with Veeam for Office 365 service will be unavailable.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team.
Posted on Jul 28, 17:19 CDT
Duration: 08/13/2021 from 10:00 CT to 11:00 CT
Location: Dallas
Type Of Event: Scheduled Infrastructure Maintenance

Summary: iland Engineering will be performing maintenance on the iland Secure Cloud Backup.

Impact: During this maintenance window, the iland Secure Cloud Backup service will be unavailable for some customers peered with dal22-backup03.ilandcloud.com.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team.
Posted on Aug 3, 14:30 CDT
Past Incidents
Aug 4, 2021

No incidents reported today.

Aug 3, 2021
Resolved - iland Engineering have confirmed no further issues for this incident. All services continue to remain operational. This incident is now resolved.

If you continue to experience any errors or issues, please contact our Support Helpdesk for additional assistance.
Aug 3, 20:42 CDT
Monitoring - iland Engineering have resolved the issue with the storage repository impacting the iland Secure Cloud Backup infrastructure located at the Reston facility. All services for res01-backup02.ilandcloud.com are operational at this time and iland Engineering will continue to monitor the environment for the next 24-hours to insure stability.

All services will resume automatically with no customer intervention required.
Aug 2, 14:15 CDT
Identified - iland Engineering have identified a recurrent of this issue impacting the iland Secure Cloud Backup infrastructure located in the Reston facility. Some customers peering to res01-backup02.ilandcloud.com service provider may see job failures while we work to resolve the issue.
Aug 2, 09:33 CDT
Monitoring - iland Engineering have resolved the issue with the storage repository impacting the iland Secure Cloud Backup infrastructure located at the Reston facility. All services for res01-backup02.ilandcloud.com are operational at this time and iland Engineering will continue to monitor the environment for the next 24-hours to insure stability.

All services will resume automatically with no customer intervention required.
Aug 1, 14:42 CDT
Identified - iland Engineering have identified an issue with a storage repository impacting the iland Secure Cloud Backup infrastructure located in the Reston facility. Some customers peering to res01-backup02.ilandcloud.com service provider may see job failures while we work to resolve the issue.
Aug 1, 13:18 CDT
Aug 2, 2021
Completed - The scheduled maintenance has been completed.
Aug 2, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 10:00 CDT
Scheduled - Duration: 08/02/21 from 10:00 CDT to 16:00 CDT
Location: Dallas
Type Of Event: Scheduled Storage Maintenance

Summary: iland Engineering will be performing an extended maintenance on the storage infrastructure for the iland Secure DRaaS with Veeam service in the Dallas facility. This maintenance is a proactive measure to ensure ongoing stability, performance and health of the underlying storage infrastructure.

Impact: During this maintenance window, the iland Secure DRaaS with Veeam service will be unavailable.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team
Jul 22, 11:52 CDT
Aug 1, 2021
Resolved - iland Engineering have confirmed no further issues for this incident. All services continue to remain operational. This incident is now resolved.

If you continue to experience any errors or issues, please contact our Support Helpdesk for additional assistance.
Aug 1, 14:43 CDT
Monitoring - iland Engineering have completed verifying all affected services and the supporting storage connectivity fabric infrastructure are online at normal operational levels. This incident will remain in a monitoring state for the next 24-48 hours to insure on-going stability.

If you continue to experience any errors or issues, please contact our Support Helpdesk for additional assistance.
Jul 30, 13:40 CDT
Update - iland Engineering are continuing to work to restore all services back to normal operational levels.

We will continue to provide hourly updates until all service validation is completed.
Jul 30, 12:17 CDT
Update - iland Engineering have stabilized the environment and are working to restore all services back to normal operational levels.

We will continue to provide hourly updates as our Engineering team continues to restore operational stability to all affected services.
Jul 30, 11:19 CDT
Update - iland Engineering continues to work with our vendor to resolve a software level issue in the storage connectivity fabric affecting service stability for all iland Cloud services located in the Dallas facility. Customers leveraging services in this location may see errors while our Engineering team works to determine a root cause.

We will continue to provide hourly updates as our Engineering team continues to work towards final resolution.
Jul 30, 10:26 CDT
Identified - iland Engineering have identified a vendor software level issue in the storage connectivity fabric affecting service stability for all iland Cloud services located in the Dallas facility. Customers leveraging services in this location may see errors while our Engineering team works to determine a root cause.

Our Engineering team is continuing to work with our hardware vendors to resolve the storage connectivity issues and restore all iland services

We will continue to provide hourly updates as our Engineering team continues to work towards final resolution.
Jul 30, 08:42 CDT
Update - iland Engineering are continuing to investigate an issue affecting service stability for all iland Cloud services located in the Dallas facility. Customers leveraging services in this location may see errors while our Engineering team works to determine a root cause.

No ETA is currently available as this time, as our Engineering teams are actively working with our hardware vendors in troubleshooting towards determining a root cause. An ETA will be provided as soon we we are able to establish one.

Hourly updates will be provided as our Engineering team continues to work towards resolution.
Jul 30, 07:29 CDT
Investigating - iland Engineering are investigating an issue affecting service stability for all iland Cloud services located in the Dallas facility. Customers leveraging services in this location may see errors while our Engineering team works to determine a root cause.
Jul 30, 06:10 CDT
Jul 31, 2021

No incidents reported.

Jul 30, 2021
Resolved - iland Engineering have confirmed no further issues for this incident. All services continue to remain operational. This incident is now resolved.

If you continue to experience any errors or issues, please contact our Support Helpdesk for additional assistance.
Jul 30, 15:15 CDT
Monitoring - iland Engineering have resolved the issue with the storage repository impacting the iland Secure Cloud Backup infrastructure located at the Dallas facility. All services for dal22-backup03.ilandcloud.com are operational at this time and iland Engineering will continue to monitor the environment for the next 24-hours to insure stability.

All services will resume automatically with no customer intervention required.
Jul 29, 15:43 CDT
Identified - iland Engineering have identified an issue with a storage repository impacting the iland Secure Cloud Backup infrastructure located in the Dallas facility. Some customers peering to dal22-backup03.ilandcloud.com service provider may see job failures while we work to resolve the issue.
Jul 29, 15:09 CDT
Resolved - iland Engineering have confirmed no further issues for this incident. All services continue to remain operational. This incident is now resolved.

If you continue to experience any errors or issues, please contact our Support Helpdesk for additional assistance.
Jul 30, 15:15 CDT
Monitoring - iland Engineering have resolved the issue affecting performance of the Secure Cloud Backup with Veeam service located in the Sterling facility. All services for str05-backup01.ilandcloud.com are operational at this time and iland Engineering will continue to monitor the environment for the next 24-hours to insure stability.

All services will resume automatically with no customer intervention required.
Jul 29, 07:53 CDT
Identified - iland Engineering have identified an issue affecting performance for the Secure Cloud Backup with Veeam service located in the Sterling facility. Some customers peering to str05-backup01.ilandcloud.com service provider may see job failures while we work to resolve the issue.
Jul 29, 07:15 CDT
Resolved - iland Engineering have confirmed no further issues for this incident. All services continue to remain operational. This incident is now resolved.

If you continue to experience any errors or issues, please contact our Support Helpdesk for additional assistance.
Jul 30, 15:14 CDT
Monitoring - iland Engineering have resolved the issue affecting performance of the Secure Cloud and Secure DRaaS services located in the Sydney facility. All affected services have been verified operational and performance levels are back to normal operating levels. iland Engineering will continue to monitor the environment for the next 24-hours to insure on-going stability.

If you continue to experience any errors or issues, please contact our Support Helpdesk for additional assistance.
Jul 28, 17:29 CDT
Identified - iland Engineering have identified recurrent of the issue affecting performance for the Secure Cloud and Secure Cloud DRaaS services located in the Sydney facility. Some customers leveraging this service may see degraded performance or connection issues to the Secure Cloud Console while our Engineering team works to resolve the issue.
Jul 28, 16:28 CDT
Monitoring - iland Engineering have resolved the issue affecting performance of the Secure Cloud and Secure DRaaS services located in the Sydney facility. All affected services have been verified operational and performance levels are back to normal operating levels. iland Engineering will continue to monitor the environment for the next 24-hours to insure on-going stability.

If you continue to experience any errors or issues, please contact our Support Helpdesk for additional assistance.
Jul 27, 14:42 CDT
Identified - iland Engineering have identified an issue affecting performance for the Secure Cloud and Secure Cloud DRaaS services located in the Sydney facility. Some customers leveraging this service may see degraded performance or connection issues to the Secure Cloud Console while our Engineering team works to resolve the issue.
Jul 27, 14:12 CDT
Jul 29, 2021
Jul 28, 2021
Resolved - iland Engineering have confirmed no further issues for this incident. All services continue to remain operational. This incident is now resolved.

If you continue to experience any errors or issues, please contact our Support Helpdesk for additional assistance.
Jul 28, 16:01 CDT
Monitoring - iland Engineering have resolved the issue affecting service stability of the Secure DRaaS with Veeam service located in the Reston facility. All services for res25.ilandcloud.com are operational at this time and iland Engineering will continue to monitor the environment for the next 24-hours to insure stability.

All services will resume automatically with no customer intervention required.
Jul 26, 16:15 CDT
Investigating - iland Engineering are investigating a potential issue affecting service stability for the Secure DRaaS with Veeam service located in the Reston facility. Some customers peering to the res25.ilandcloud.com service provider may see job failures while we work to identify the root cause.
Jul 26, 15:58 CDT
Jul 27, 2021
Resolved - iland Engineering have confirmed no further issues for this incident. All services continue to remain operational. This incident is now resolved.

If you continue to experience any errors or issues, please contact our Support Helpdesk for additional assistance.
Jul 27, 14:12 CDT
Monitoring - iland Engineering have resolved the issue affecting service stability of the Secure Cloud Backup with Veeam service located in the Toronto facility. All services for tor03-backup02.ilandcloud.com are operational at this time and iland Engineering will continue to monitor the environment for the next 24-hours to insure stability.

All services will resume automatically with no customer intervention required.
Jul 26, 09:34 CDT
Investigating - iland Engineering are investigating a potential issue affecting service stability for the Secure Cloud Backup with Veeam service located in the Toronto facility. Some customers peering to the tor03-backup02.ilandcloud.com service provider may see job failures while we work to identify the root cause.
Jul 26, 07:49 CDT
Jul 26, 2021
Completed - The scheduled maintenance has been completed.
Jul 26, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 20:01 CDT
Scheduled - Duration: 07/26/21 from 21:00 ET to 23:00 ET
Location: Sterling
Type Of Event: Scheduled Network Infrastructure Maintenance

Summary: As part of on-going maintenance, iland Engineering will be upgrading our virtual network infrastructure in our iland Cloud and Secure Cloud environments. This proactive maintenance will address several known issues and enable enhanced functionality.

Impact: Virtual machines will be unobtrusively migrated between hosts during this maintenance window. Virtual machine configuration operations will be unavailable via the iland Secure Cloud Console for the duration of the maintenance. All iland Cloud with Zerto and iland Secure Cloud with Zerto failover tests should be stopped. VPG operations will be unavailable during this timeframe.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team.
Jul 15, 12:16 CDT
Resolved - iland Engineering have confirmed no further issues for this incident. All services continue to remain operational. This incident is now resolved.

If you continue to experience any errors or issues, please contact our Support Helpdesk for additional assistance.
Jul 26, 07:03 CDT
Monitoring - iland Engineering have resolved this issue and confirmed no further impact to customer workloads. All affected workloads and services are confirmed operational at this time. iland Engineering will continue to monitor the environment for the next 24-hours to insure stability.
Jul 24, 19:16 CDT
Identified - iland Engineering have detected a host failure located in the Reston facility, causing some customers to experience a restart of workloads during the automated failover activities. All services continue to perform as expected while the failed host issue is being resolved.
Jul 24, 18:48 CDT
Jul 25, 2021
Completed - The scheduled maintenance has been completed.
Jul 25, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 12:00 CDT
Scheduled - Duration: 7/25/21 from 18:00 BST to 21:00 BST
Location: London
Type Of Event: Scheduled Network Infrastructure Maintenance

Summary: As part of on-going maintenance, iland Engineering will be upgrading our virtual network infrastructure in our iland Cloud and Secure Cloud environments. This proactive maintenance will address several known issues and enable enhanced functionality.

Impact: Virtual machines will be unobtrusively migrated between hosts during this maintenance window. Virtual machine configuration operations will be unavailable via the iland Secure Cloud Console for the duration of the maintenance. All iland Cloud with Zerto and iland Secure Cloud with Zerto failover tests should be stopped. VPG operations will be unavailable during this timeframe.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team.
Jul 15, 12:18 CDT
Completed - The scheduled maintenance has been completed.
Jul 25, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 09:00 CDT
Scheduled - Duration: 7/25/21 from 09:00 CT to 12:00 CT
Location: Dallas
Type Of Event: Scheduled Network Infrastructure Maintenance

Summary: As part of on-going maintenance, iland Engineering will be upgrading our virtual network infrastructure in our iland Cloud and Secure Cloud environments. This proactive maintenance will address several known issues and enable enhanced functionality.

Impact: Virtual machines will be unobtrusively migrated between hosts during this maintenance window. Virtual machine configuration operations will be unavailable via the iland Secure Cloud Console for the duration of the maintenance. All iland Cloud with Zerto and iland Secure Cloud with Zerto failover tests should be stopped. VPG operations will be unavailable during this timeframe.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team.
Jul 15, 12:20 CDT
Jul 24, 2021
Completed - The scheduled maintenance has been completed.
Jul 24, 15:06 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 13:06 CDT
Scheduled - **Please note: this maintenance has not been completed. The end time for this maintenance is 15:00 CT.

Summary: iland Engineering will be performing host maintenance for the iland Cloud, Secure Cloud and Secure DRaaS with Zerto infrastructure at the Dallas facility

Impact: During this maintenance, virtual machines will be unobtrusively migrated between hosts. Virtual machine configuration operations will be unavailable via the iland Secure Cloud Console for the duration of the maintenance. All iland Secure DRaaS with Zerto failover tests should be stopped. Customers leveraging our iland Secure DRaaS with Zerto products will see intermittent site disconnects during the maintenance window. There should not be any impact on running or protected virtual machines during this maintenance.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team.
Jul 24, 13:05 CDT
Completed - The scheduled maintenance has been completed.
Jul 24, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 09:00 CDT
Scheduled - Duration 07/24/21 from 09:00 CDT to 14:00 CDT
Location: Dallas
Type Of Event: Scheduled Host Maintenance

Summary: iland Engineering will be performing host maintenance for the iland Cloud, Secure Cloud and Secure DRaaS with Zerto infrastructure at the Dallas facility

Impact: During this maintenance, virtual machines will be unobtrusively migrated between hosts. Virtual machine configuration operations will be unavailable via the iland Secure Cloud Console for the duration of the maintenance. All iland Secure DRaaS with Zerto failover tests should be stopped. Customers leveraging our iland Secure DRaaS with Zerto products will see intermittent site disconnects during the maintenance window. There should not be any impact on running or protected virtual machines during this maintenance.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team.
Jul 14, 12:40 CDT
Completed - The scheduled maintenance has been completed.
Jul 24, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 19:00 CDT
Scheduled - Duration 07/23/21 from 19:00 CDT to 00:00 CDT
Location: Reston
Type Of Event: Scheduled Infrastructure Maintenance

Summary: iland Engineering will be upgrading the Cisco UCS infrastructure for all iland services hosted at the Reston facility. This proactive maintenance will address several known issues and enable enhanced functionality.

Impact: All services should remain functional during this maintenance due to the high-availability design of the UCS infrastructure. However, some customers may notice intermittent packet loss, temporary site disconnects and/or increased latency while the maintenance is being performed.

Customer Action: There is no action required.

If you have any questions regarding this maintenance, please contact our Support team.
Jul 14, 08:25 CDT
Jul 23, 2021
Completed - The scheduled maintenance has been completed.
Jul 23, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 08:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 21, 11:49 CDT
Scheduled - Duration: 07/23/2021 from 09:00 EDT to 21:00 EDT
Location: Reston
Type Of Event: iland Secure Cloud Backup / Secure DRaaS with Veeam v11 - Emergency Upgrade

Summary: iland Engineering will be performing an emergency upgrade to the iland Secure Cloud Backup and Secure DRaaS with Veeam infrastructure in Reston. This latest vendor upgrade to our iland Secure Cloud Backup and Secure DRaaS with Veeam product incorporates significant bug fixes and enhancements for all customers leveraging this service.

Impact: During this maintenance window, the iland Secure Cloud Backup and Secure DRaaS with Veeam service will be unavailable for all customers peered to the following service:

res01-backup01.ilandcloud.com

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team.
Jul 20, 18:36 CDT
Completed - The scheduled maintenance has been completed.
Jul 23, 11:40 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 11:30 CDT
Scheduled - Duration: 07/23/21 from 17:30 BST to 17:40 BST
Location: London
Type Of Event: London - Secure Cloud and Secure DRaaS - Emergency Maintenance

Summary: iland Engineering will be performing an emergency maintenance on the infrastructure supporting the iland Cloud and iland Secure Cloud environment in the London facility. This is a proactive service restart of the underlying vCloud Director infrastructure to ensure service stability and performance of the environment.

Impact: During this maintenance window, all running virtual machines will be unaffected with no disruptions to operational runtime or connectivity. Customers may see a disruption in performing any management functions to virtual machines via the iland Secure Cloud Console. Customers using iland's Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines or failover tests during the maintenance window.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team.
Jul 23, 11:16 CDT
Jul 22, 2021
Completed - The scheduled maintenance has been completed.
Jul 22, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 09:00 CDT
Update - Duration: 7/22/21 from 09:00 CDT to 15:00 CDT
Location: Toronto
Type Of Event: Secure Cloud Integrated Backups - v11 Upgrade

Summary: iland Engineering will be performing upgrades on the infrastructure that provides daily backups to our iland Cloud and iland Secure Cloud customers. This latest vendor update to our backup product incorporates significant bug fixes and enhancements benefiting all customers currently utilizing this service.

Impact: iland will be performing this upgrade outside of the daily backup windows, no backup jobs will be missed during this maintenance.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team.
Jul 7, 19:50 CDT
Scheduled - Duration: 7/14/21 from 09:00 CDT
Location: Toronto
Type Of Event: Secure Cloud Integrated Backups - v11 Upgrade

Summary: iland Engineering will be performing upgrades on the infrastructure that provides daily backups to our iland Cloud and iland Secure Cloud customers. This latest vendor update to our backup product incorporates significant bug fixes and enhancements benefiting all customers currently utilizing this service.

Impact: iland will be performing this upgrade outside of the daily backup windows, no backup jobs will be missed during this maintenance.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team.
Jun 10, 17:09 CDT
Completed - The scheduled maintenance has been completed.
Jul 22, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 09:00 CDT
Update - Duration: 7/22/21 from 09:00 CDT to 15:00 CDT
Location: Sterling
Type Of Event: Secure Cloud Integrated Backups - v11 Upgrade

Summary: iland Engineering will be performing upgrades on the infrastructure that provides daily backups to our iland Cloud and iland Secure Cloud customers. This latest vendor update to our backup product incorporates significant bug fixes and enhancements benefiting all customers currently utilizing this service.

Impact: iland will be performing this upgrade outside of the daily backup windows, no backup jobs will be missed during this maintenance.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team.
Jul 7, 19:47 CDT
Scheduled - Duration: 7/14/21 from 09:00 CDT
Location: Sterling
Type Of Event: Secure Cloud Integrated Backups - v11 Upgrade

Summary: iland Engineering will be performing upgrades on the infrastructure that provides daily backups to our iland Cloud and iland Secure Cloud customers. This latest vendor update to our backup product incorporates significant bug fixes and enhancements benefiting all customers currently utilizing this service.

Impact: iland will be performing this upgrade outside of the daily backup windows, no backup jobs will be missed during this maintenance.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team.
Jun 10, 17:06 CDT
Completed - The scheduled maintenance has been completed.
Jul 22, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 09:00 CDT
Update - Duration: 7/2221 from 09:00 CDT to 15:00 CDT
Location: Reston
Type Of Event: Secure Cloud Integrated Backups - v11 Upgrade

Summary: iland Engineering will be performing upgrades on the infrastructure that provides daily backups to our iland Cloud and iland Secure Cloud customers. This latest vendor update to our backup product incorporates significant bug fixes and enhancements benefiting all customers currently utilizing this service.

Impact: iland will be performing this upgrade outside of the daily backup windows, no backup jobs will be missed during this maintenance.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team.
Jul 7, 19:49 CDT
Scheduled - Duration: 7/14/21 from 09:00 CDT
Location: Reston
Type Of Event: Secure Cloud Integrated Backups - v11 Upgrade

Summary: iland Engineering will be performing upgrades on the infrastructure that provides daily backups to our iland Cloud and iland Secure Cloud customers. This latest vendor update to our backup product incorporates significant bug fixes and enhancements benefiting all customers currently utilizing this service.

Impact: iland will be performing this upgrade outside of the daily backup windows, no backup jobs will be missed during this maintenance.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team.
Jun 10, 17:03 CDT
Completed - Due to unforeseen circumstances, iland engineers have cancelled this maintenance and will reschedule for another date and time in the near future. The date and time will be communicated via a new maintenance notice.

Thank you.
Jul 22, 09:50 CDT
Scheduled - Duration: 07/22/21 from 10:00 CDT to 16:00 CDT
Location: Dallas
Type Of Event: Scheduled Storage Maintenance

Summary: iland Engineering will be performing an extended maintenance on the storage infrastructure for the iland Secure DRaaS with Veeam service in the Dallas facility. This maintenance is a proactive measure to ensure ongoing stability, performance and health of the underlying storage infrastructure.

Impact: During this maintenance window, the iland Secure DRaaS with Veeam service will be unavailable.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team
Jul 14, 08:19 CDT
Jul 21, 2021
Completed - The scheduled maintenance has been completed.
Jul 21, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 13:00 CDT
Update - Duration: 7/21/21 from 13:00 CDT to 19:00 CDT
Location: Los Angeles
Type Of Event: Secure Cloud Integrated Backups - v11 Upgrade

Summary: iland Engineering will be performing upgrades on the infrastructure that provides daily backups to our iland Cloud and iland Secure Cloud customers. This latest vendor update to our backup product incorporates significant bug fixes and enhancements benefiting all customers currently utilizing this service.

Impact: iland will be performing this upgrade outside of the daily backup windows, no backup jobs will be missed during this maintenance.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team.
Jul 7, 19:42 CDT
Scheduled - Duration: 7/13/21 from 13:00 CDT
Location: Los Angeles
Type Of Event: Secure Cloud Integrated Backups - v11 Upgrade

Summary: iland Engineering will be performing upgrades on the infrastructure that provides daily backups to our iland Cloud and iland Secure Cloud customers. This latest vendor update to our backup product incorporates significant bug fixes and enhancements benefiting all customers currently utilizing this service.

Impact: iland will be performing this upgrade outside of the daily backup windows, no backup jobs will be missed during this maintenance.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team.
Jun 10, 16:56 CDT
Completed - The scheduled maintenance has been completed.
Jul 21, 17:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 11:00 CDT
Scheduled - Duration: 07/21/2021 from 09:00 PT to 15:00 PT
Location: Los Angeles
Type Of Event: iland Secure DRaaS with Veeam - v11 Upgrade

Summary: iland Engineering will be upgrading the iland Secure DRaaS with Veeam infrastructure. This latest vendor upgrade to our iland Secure DRaaS with Veeam product incorporates significant bug fixes and enhancements for all customers leveraging this service.

Impact: During this maintenance window, the iland Secure DRaaS with Veeam service will be unavailable.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team.
Jul 13, 18:29 CDT
Completed - The scheduled maintenance has been completed.
Jul 21, 17:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 11:00 CDT
Update - Duration: 7/20/21 from 11:00 CDT to 17:00 CDT
Location: Dallas
Type Of Event: Secure Cloud Integrated Backups - v11 upgrade

Summary: iland Engineering will be performing upgrades on the infrastructure that provides daily backups to our iland Cloud and iland Secure Cloud customers. This latest vendor update to our backup product incorporates significant bug fixes and enhancements benefiting all customers currently utilizing this service.

Impact: iland will be performing this upgrade outside of the daily backup windows, no backup jobs will be missed during this maintenance.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team.
Jul 7, 19:44 CDT
Scheduled - Duration: 7/13/21 from 11:00 CDT
Location: Dallas
Type Of Event: Secure Cloud Integrated Backups - v11 upgrade

Summary: iland Engineering will be performing upgrades on the infrastructure that provides daily backups to our iland Cloud and iland Secure Cloud customers. This latest vendor update to our backup product incorporates significant bug fixes and enhancements benefiting all customers currently utilizing this service.

Impact: iland will be performing this upgrade outside of the daily backup windows, no backup jobs will be missed during this maintenance.

Customer Action: There is no action required. All services will resume as normal at the end of the maintenance window.

If you have any questions regarding this maintenance, please contact our Support team.
Jun 10, 16:50 CDT