Investigating - iland engineers are currently investigating issues with the DAL22 iland DRaaS with Zerto environment. Customers may see higher than normal RPOs while we work on troubleshooting this issue.

We will provide an update shortly.

Thank you,
iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jul 4, 11:56 CDT
Monitoring - iland Cloud Operations have restored services for dal25-backup01.ilandcloud.com. We will monitor the environment for the next 48-72 hours for any issues.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jul 2, 18:07 CDT
Investigating - iland Cloud Operations is currently investigating and working with our vendor on some intermittent incidents of replication job errors on the dal25-backup01.ilandcloud.com server located in the Dallas data center location. If you are peered to this server and are experiencing job errors or failures, please contact our Support team to submit a ticket.

Additional information will be provided as soon as more details are determined on the cause and nature of the issue.
Jul 2, 08:41 CDT
Update - iland Cloud Operations continues to make progress on enabling customer tenants to restore Office 365 backup job functionality to all affected customers. Customers will be notified individually via email from our Cloud Support team as tenants are brought online in a phased approach.

We will continue to keep this incident notice in a monitoring state until all tenants and services are restored to full operational status.
Jun 30, 06:44 CDT
Monitoring - iland Cloud Operations have completed operationalizing a new storage repository, and are beginning the process of enabling customer tenants to restore all Office 365 backup job functionality. Customers will be notified individually via email from our Cloud Support team as tenants are brought online in a phased approach.

Resumption of all Office 365 backup services will result in a reseed of backup data for all tenants. Existing backup data prior to the hardware failures is currently inaccessible due to the multiple drive failures exhibited on the underlying storage system. Our Engineering team continues to work on data recovery efforts with the intent to merge any existing data that is recoverable.

We will continue to keep this incident notice in a monitoring state until all tenants and services are restored to full operational status.
Jun 28, 09:34 CDT
Update - iland Cloud Operations is in the final stages of bringing a new storage repository online to begin the process of restoring services and resuming backup services for affected customers. Additional data validation testing must be completed prior to restoring services, with no ETA on completion of this validation process available at this time. As a result, all O365 backup jobs will continue to remain offline until the validation process is completed.

We will provide an update within the next 24-48hours
Jun 25, 06:56 CDT
Update - iland Cloud Operations is currently executing on a contingency plan to bring a new storage repository online to begin the process of re-enabling jobs for affected customers. However, this process will still require the current storage repository to complete its "data integrity" validation checks to allow our teams to verify data integrity before bringing services online. Due to the inability to estimate the completion of the data integrity process, no ETA on resolution is available at this time. As a result, all O365 backup jobs will continue to remain offline until the validation process is completed.

We will provide an update within the next 24-48hours
Jun 23, 08:04 CDT
Update - iland Cloud Operations is currently executing on a contingency plan to bring a new storage repository online to begin the process of re-enabling jobs for affected customers. However, this process will still require the current storage repository to complete its "data integrity" validation checks to allow our teams to verify data integrity before bringing services online. Due to the inability to estimate the completion of the data integrity process, no ETA on resolution is available at this time. As a result, all O365 backup jobs will continue to remain offline until the validation process is completed.

We will provide an update within the next 24-48hours
Jun 22, 17:15 CDT
Update - iland Cloud Operations continues to work with the hardware vendor to address the underlying hardware issue on the affected storage repository connected to dal22-backup04.ilandcloud.com. Due to the disk failures involved and the data integrity rebuild process required to restore services, no ETA on resolution is available at this time. As a result, all O365 backup jobs peered to this environment and access to all data restoration services will continue to remain offline until the underlying hardware issues are resolved.

Additional contingency plans are currently under review to potentially restore backup services, while efforts continue to resolve the hardware failures on the primary storage repository

We will provide an update within the next 24-48hours
Jun 19, 16:01 CDT
Update - iland Cloud Operations continues to work with the hardware vendor to address the underlying hardware issue on the affected storage repository connected to dal22-backup04.ilandcloud.com. Due to the disk failures involved and the data integrity rebuild process required to restore services, no ETA on resolution is available at this time. As a result, all O365 backup jobs peered to this environment and access to all data restoration services will continue to remain offline until the underlying hardware issues are resolved.

Additional contingency plans are currently under review to potentially restore backup services, while efforts continue to resolve the hardware failures on the primary storage repository

We will provide an update within the next 24-hours
Jun 17, 22:13 CDT
Identified - iland Cloud Operations confirmed a hardware failure on the underlying storage system affecting all customer O365 orgs peered to the dal22-backup04.ilandcloud.com backup environment. As a result, all O365 backup jobs peered to this environment and access to all data restoration services must remain offline until the underlying hardware issues are resolved.

This is an evolving outage condition, with our Operations team continuing to work with the hardware vendor to address the issue and restore services and data access as quickly as possible. No ETA to resolution is available at this stage in our remediation efforts.

We will provide an update within the next 24-hours.
Jun 16, 18:00 CDT
Investigating - iland engineers are actively investigating an issue within the Office O365 backup environment in which some customers on da22-backup04.ilandcloud.com may not be able to access the backup data.

We will provide an update shortly.

Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jun 15, 19:20 CDT
Update - iland Cloud Operations continues to make progress on enabling customer tenants to restore Office 365 backup job functionality to all affected customers. Customers will be notified individually via email from our Cloud Support team as tenants are brought online in a phased approach.

We will continue to keep this incident notice in a monitoring state until all tenants and services are restored to full operational status.
Jun 30, 06:43 CDT
Monitoring - iland Cloud Operations have completed operationalizing a new storage repository, and are beginning the process of enabling customer tenants to restore all Office 365 backup job functionality. Customers will be notified individually via email from our Cloud Support team as tenants are brought online in a phased approach.

Resumption of all Office 365 backup services will result in a reseed of backup data for all tenants. Existing backup data prior to the hardware failures is currently inaccessible due to the multiple drive failures exhibited on the underlying storage system. Our Engineering team continues to work on data recovery efforts with the intent to merge any existing data that is recoverable.

We will continue to keep this incident notice in a monitoring state until all tenants and services are restored to full operational status.
Jun 28, 09:36 CDT
Update - iland Cloud Operations have completed operationalizing a new storage repository, and are beginning the process of enabling customer tenants to restore all Office 365 backup job functionality. Customers will be notified individually via email from our Cloud Support team as tenants are brought online in a phased approach.

Resumption of all Office 365 backup services will result in a reseed of backup data for all tenants. Existing backup data prior to the hardware failures is currently inaccessible due to the multiple drive failures exhibited on the underlying storage system. Our Engineering team continues to work on data recovery efforts with the intent to merge any existing data that is recoverable.

We will continue to keep this incident notice in a monitoring state until all tenants and services are restored to full operational status.
Jun 28, 09:35 CDT
Update - iland Cloud Operations is in the final stages of bringing a new storage repository online to begin the process of restoring services and resuming backup services for affected customers. Additional data validation testing must be completed prior to restoring services, with no ETA on completion of this validation process available at this time. As a result, all O365 backup jobs will continue to remain offline until the validation process is completed.

We will provide an update within the next 24-48hours
Jun 25, 06:56 CDT
Update - iland Cloud Operations is currently executing on a contingency plan to bring a new storage repository online to begin the process of re-enabling jobs for affected customers. However, this process will still require the current storage repository to complete its "data integrity" validation checks to allow our teams to verify data integrity before bringing services online. Due to the inability to estimate the completion of the data integrity process, no ETA on resolution is available at this time. As a result, all O365 backup jobs will continue to remain offline until the validation process is completed.

We will provide an update within the next 24-48hours
Jun 22, 17:19 CDT
Update - iland Cloud Operations continues to work with the hardware vendor to address the underlying hardware issue on the affected storage repository. Due to the disk failures involved and the data integrity rebuild process required to restore services, no ETA on resolution is available at this time. As a result, all O365 backup jobs peered to this environment and access to all data restoration services will continue to remain offline until the underlying hardware issues are resolved.

Additional contingency plans are currently under review to potentially restore backup services, while efforts continue to resolve the hardware failures on the primary storage repository

We will provide an update within the next 24-48 hours
Jun 19, 16:01 CDT
Update - iland Cloud Operations continues to work with the hardware vendor to address the underlying hardware issue on the affected storage repository. Due to the disk failures involved and the data integrity rebuild process required to restore services, no ETA on resolution is available at this time. As a result, all O365 backup jobs peered to this environment and access to all data restoration services will continue to remain offline until the underlying hardware issues are resolved.

Additional contingency plans are currently under review to potentially restore backup services, while efforts continue to resolve the hardware failures on the primary storage repository

We will provide an update within the next 24-hours
Jun 17, 22:12 CDT
Identified - iland Cloud Operations confirmed a hardware failure on the underlying storage system affecting all customer O365 orgs peered to the str02 backup environment. As a result, all O365 backup jobs peered to this environment and access to all data restoration services must remain offline until the underlying hardware issues are resolved.

This is an evolving outage condition, with our Operations team continuing to work with the hardware vendor to address the issue and restore services and data access as quickly as possible. No ETA to resolution is available at this stage in our remediation efforts.

We will provide an update within the next 24-hours.
Jun 16, 18:03 CDT
Update - iland engineers continue to work a hardware issue on the repository which backs the STR02 O365 Backup environment. We are actively working with our hardware vendor to get the repository online as soon as possible.

Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jun 15, 19:18 CDT
Investigating - iland engineers are actively investigating an issue within the Sterling O365 backup environment in which some customers may not be able to access the backup data.

We will provide an update shortly.

Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jun 15, 09:38 CDT
Amsterdam AMS00 (Europe) Operational
iland Colocation Operational
Amsterdam AMS01 (Europe) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Zerto Operational
Amsterdam AMS03 (Europe) Operational
iland Secure DRaaS with Veeam Operational
Dallas DAL02 (North America) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Private Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
Dallas DAL06 (North America) Operational
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Dallas DAL22 (North America) Degraded Performance
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure DRaaS with Zerto Degraded Performance
Dallas DAL23 (North America) Operational
iland Lab Engine Operational
Dallas DAL25 (North America) Operational
iland Secure DRaaS with Veeam Operational
Dallas DAL26 (North America) Operational
iland Secure DRaaS with Zerto Operational
London LON02 (United Kingdom) Operational
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure Cloud Object Storage Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
London LON03 (United Kingdom) Operational
iland Secure DRaaS with Veeam Operational
Los Angeles LAX01 (North America) Operational
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Manchester MAN01 (United Kingdom) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Manchester MAN03 (United Kingdom) Operational
iland Secure DRaaS with Veeam Operational
McLean MCL00 (North America) Operational
iland Colocation Operational
Melbourne MEL02 (Asia Pacific) Operational
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Melbourne MEL03 (Asia Pacific) Operational
iland Secure DRaaS with Veeam Operational
Reston RES01 (North America) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure Cloud Object Storage Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Seattle SEA00 (North America) Operational
iland Colocation Operational
Singapore SIN01 (Asia Pacific) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Sterling STR02 (North America) Partial Outage
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Console Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Partial Outage
iland Secure DRaaS with Zerto Operational
Sterling STR03 (North America) Operational
iland Lab Engine Operational
Sterling STR05 (North America) Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Veeam Operational
Sydney SYD02 (Asia Pacific) Operational
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure Cloud Object Storage Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure DRaaS with Double-Take Operational
iland Secure Private Cloud Operational
Toronto TOR02 (Canada) Operational
iland Secure Cloud Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Zerto Operational
Toronto TOR03(Canada) Operational
iland Lab Engine Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Veeam Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Duration: 07/09/2020 from 11:00 ET to 15:00 ET
Location: Sterling
Type Of Event: Scheduled Maintenance - Veeam v10 P2 Upgrade

iland engineers will be upgrading the iland Secure Cloud Backup, iland Secure DRaaS with Veeam and iland Secure Cloud Backup for Microsoft Office 365 with Veeam infrastructure. During this maintenance window, the all services will be unavailable. This latest vendor update to our Veeam product incorporates significant bug fixes and enhancements that allow iland to offer a more stable environment.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Jun 30, 10:57 CDT
Duration: 07/13/2020 from 20:00 CEST to 23:00 CEST
Location: Amsterdam
Type Of Event: Storage Array Scheduled Maintenance

iland engineers will be performing routine software updates to our storage arrays. These updates will address known issues and allow for new functionality. No impact to running virtual machines is expected.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Jul 6, 17:12 CDT
Duration: 07/13/2020 from 16:00 CEST to 20:00 CEST
Location: Amsterdam
Type Of Event: Scheduled Maintenance - Veeam v10 P2 Upgrade

iland engineers will be upgrading the iland Secure Cloud Backup, iland Secure DRaaS with Veeam and iland Secure Cloud Backup for Microsoft Office 365 with Veeam infrastructure. During this maintenance window, the all services will be unavailable. This latest vendor update to our Veeam product incorporates significant bug fixes and enhancements that allow iland to offer a more stable environment.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Jun 30, 13:15 CDT
Duration: 07/13/2020 from 15:00 BST to 19:00 BST
Location: London
Type Of Event: Scheduled Maintenance - Veeam v10 P2 Upgrade

iland engineers will be upgrading the iland Secure Cloud Backup, iland Secure DRaaS with Veeam and iland Secure Cloud Backup for Microsoft Office 365 with Veeam infrastructure. During this maintenance window, the all services will be unavailable. This latest vendor update to our Veeam product incorporates significant bug fixes and enhancements that allow iland to offer a more stable environment.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Jun 30, 13:17 CDT
Duration: 07/13/2020 from 23:00 SGT to 07/14/2020 01:00 SGT
Location: Singapore
Type Of Event: Scheduled Infrastructure Maintenance

iland engineers will be performing routine software updates to our storage arrays. These updates will address known issues and allow for new functionality. No impact to running virtual machines is expected.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Jul 6, 17:07 CDT
Duration: 07/15/2020 from 00:00 AEST to 04:00 AEST
Location: Melbourne / Sydney
Type Of Event: Scheduled Maintenance - Veeam v10 P2 Upgrade

iland engineers will be upgrading the iland Secure Cloud Backup, iland Secure DRaaS with Veeam and iland Secure Cloud Backup for Microsoft Office 365 with Veeam infrastructure. During this maintenance window, the all services will be unavailable. This latest vendor update to our Veeam product incorporates significant bug fixes and enhancements that allow iland to offer a more stable environment.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Jun 30, 13:19 CDT
Duration: 07/15/2020 from 15:00 BST to 19:00 BST
Location: Manchester
Type Of Event: Scheduled Maintenance - Veeam v10 P2 Upgrade

iland engineers will be upgrading the iland Secure Cloud Backup, iland Secure DRaaS with Veeam and iland Secure Cloud Backup for Microsoft Office 365 with Veeam infrastructure. During this maintenance window, the all services will be unavailable. This latest vendor update to our Veeam product incorporates significant bug fixes and enhancements that allow iland to offer a more stable environment.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Jun 30, 13:21 CDT
Duration: 07/15/2020 from 10:00 ET to 14:00 ET
Location: Reston
Type Of Event: Scheduled Maintenance - Veeam v10 P2 Upgrade

iland engineers will be upgrading the iland Secure Cloud Backup, iland Secure DRaaS with Veeam and iland Secure Cloud Backup for Microsoft Office 365 with Veeam infrastructure. During this maintenance window, the all services will be unavailable. This latest vendor update to our Veeam product incorporates significant bug fixes and enhancements that allow iland to offer a more stable environment.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Jun 30, 13:23 CDT
Duration: 07/16/2020 from 10:00 CT to 14:00 CT
Location: Dallas
Type Of Event: Scheduled Maintenance - Veeam v10 P2 Upgrade

iland engineers will be upgrading the iland Secure Cloud Backup, iland Secure DRaaS with Veeam and iland Secure Cloud Backup for Microsoft Office 365 with Veeam infrastructure. During this maintenance window, the all services will be unavailable. This latest vendor update to our Veeam product incorporates significant bug fixes and enhancements that allow iland to offer a more stable environment.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Jun 30, 13:25 CDT
Duration: 07/16/2020 from 23:00 SGT to 07/17/2020 03:00 SGT
Location: Singapore
Type Of Event: Scheduled Maintenance - Veeam v10 P2 Upgrade

iland engineers will be upgrading the iland Secure Cloud Backup, iland Secure DRaaS with Veeam and iland Secure Cloud Backup for Microsoft Office 365 with Veeam infrastructure. During this maintenance window, the all services will be unavailable. This latest vendor update to our Veeam product incorporates significant bug fixes and enhancements that allow iland to offer a more stable environment.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Jun 30, 13:27 CDT
Duration: 07/17/2020 from 10:00 ET TO 14:00 ET
Location: Toronto
Type Of Event: Scheduled Maintenance - Veeam v10 P2 Upgrade

iland engineers will be upgrading the iland Secure Cloud Backup, iland Secure DRaaS with Veeam and iland Secure Cloud Backup for Microsoft Office 365 with Veeam infrastructure. During this maintenance window, the all services will be unavailable. This latest vendor update to our Veeam product incorporates significant bug fixes and enhancements that allow iland to offer a more stable environment.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Jun 30, 13:31 CDT
Duration: 07/17/2020 from 07:00 PT to 11:00 PT
Location: Los Angeles
Type Of Event: Scheduled Maintenance - Veeam v10 P2 Upgrade

iland engineers will be upgrading the iland Secure Cloud Backup, iland Secure DRaaS with Veeam and iland Secure Cloud Backup for Microsoft Office 365 with Veeam infrastructure. During this maintenance window, the all services will be unavailable. This latest vendor update to our Veeam product incorporates significant bug fixes and enhancements that allow iland to offer a more stable environment.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Jun 30, 13:28 CDT
Past Incidents
Jul 7, 2020

No incidents reported today.

Jul 6, 2020
Completed - The scheduled maintenance has been completed.
Jul 6, 14:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 10:01 CDT
Scheduled - Duration: 07/06/2020 from 10:00 CT to 14:00 CT
Location: Dallas
Type Of Event: Scheduled Maintenance - Veeam v10 P2 Upgrade

iland engineers will be upgrading the iland Secure Cloud Backup, iland Secure DRaaS with Veeam and iland Secure Cloud Backup for Microsoft Office 365 with Veeam infrastructure. During this maintenance window, the all services will be unavailable. This latest vendor update to our Veeam product incorporates significant bug fixes and enhancements that allow iland to offer a more stable environment.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jun 30, 10:52 CDT
Jul 5, 2020

No incidents reported.

Jul 4, 2020
Resolved - This maintenance has been completed successfully.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jul 4, 11:49 CDT
Monitoring - iland engineers have completed the FW update with no issues. We will be monitoring the array over the weekend.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jul 3, 16:59 CDT
Identified - iland engineers are currently updating the firmware on one of the storage arrays backing the DAL22, DAL23 and DAL25 environments. This update will address known issues and allow for new functionality. No impact to running virtual machines is expected.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jul 3, 15:32 CDT
Jul 3, 2020
Jul 2, 2020

Unresolved incident: Dallas (DAL25) - iland Secure DRaaS with Veeam - Replication Degraded Performance.

Jul 1, 2020

No incidents reported.

Jun 30, 2020
Completed - The scheduled maintenance has been completed.
Jun 30, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 09:01 CDT
Scheduled - Duration: 06/30/2020 from 22:00 SGT to 07/01/2020 02:00 SGT
Location: Singapore
Type Of Event: Scheduled Networking Maintenance

As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jun 23, 09:10 CDT
Jun 29, 2020

No incidents reported.

Jun 28, 2020
Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020
Completed - The scheduled maintenance has been completed.
Jun 25, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 20:00 CDT
Scheduled - Duration: 06/24/2020 from 20:00 CT to 06/25/2020 00:00 CT
Location: Dallas
Type Of Event: Scheduled Infrastructure Maintenance

As part of on-going maintenance, iland engineers will be performing infrastructure patching in the iland Cloud and iland Secure Cloud environments. During this maintenance window, operations to virtual machines via the iland Secure Cloud Console will be inaccessible. Customers using iland's Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. There will be no impact to running or protected virtual machines during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jun 12, 16:01 CDT
Jun 24, 2020
Completed - The scheduled maintenance has been completed.
Jun 24, 18:05 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 14:05 CDT
Scheduled - Duration: 06/24/2020 from 20:00 BST to 06/25/2020 00:00 BST
Location: London
Type Of Event: Scheduled Infrastructure Maintenance

As part of on-going maintenance, iland engineers will be performing infrastructure patching in the iland Cloud and iland Secure Cloud environments. During this maintenance window, operations to virtual machines via the iland Secure Cloud Console will be inaccessible. Customers using iland's Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. There will be no impact to running or protected virtual machines during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jun 22, 15:16 CDT
Completed - The scheduled maintenance has been completed.
Jun 24, 14:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 08:00 CDT
Update - iland engineers have had to reschedule this maintenance. The new scheduled date is 06/25/2020 01:00 AEST to 07:00 AEST.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jun 16, 15:26 CDT
Scheduled - Duration: 06/25/2020 from 01:00 AEST to 07:00 AEST
Location: Sydney
Type Of Event: Scheduled Networking Maintenance

As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jun 9, 14:55 CDT
Completed - The scheduled maintenance has been completed.
Jun 24, 06:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 02:00 CDT
Scheduled - Duration: 06/24/2020 from 00:00 PT to 04:00 PT
Location: Los Angeles / Seattle
Type Of Event: Scheduled Network Maintenance

As part of on-going maintenance, one of iland’s redundant providers will be performing maintenance on their upstream networking infrastructure at our Los Angeles and Seattle datacenters. No downtime is expected during the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jun 11, 08:46 CDT
Completed - The scheduled maintenance has been completed.
Jun 24, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 22:01 CDT
Scheduled - Duration: 06/23/2020 20:00 PT to 06/24/2020 00:00 PT
Location: Los Angeles
Type Of Event: Scheduled Infrastructure Maintenance

As part of on-going maintenance, iland engineers will be performing infrastructure patching in the iland Cloud and iland Secure Cloud environments. During this maintenance window, operations to virtual machines via the iland Secure Cloud Console will be inaccessible. Customers using iland's Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. There will be no impact to running or protected virtual machines during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jun 12, 15:59 CDT
Jun 23, 2020
Completed - The scheduled maintenance has been completed.
Jun 23, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 19:00 CDT
Scheduled - Duration: 06/23/2020 from 20:00 ET to 06/24/2020 00:00 ET
Location: Reston
Type Of Event: Scheduled Infrastructure Maintenance

As part of on-going maintenance, iland engineers will be performing infrastructure patching in the iland Cloud and iland Secure Cloud environments. During this maintenance window, operations to virtual machines via the iland Secure Cloud Console will be inaccessible. Customers using iland's Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. There will be no impact to running or protected virtual machines during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jun 12, 15:55 CDT
Completed - iland engineers have to cancel this maintenance. We will schedule for another date and time.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jun 23, 08:03 CDT
Scheduled - Duration: 06/23/2020 from 21:00 ET to 22:00 ET
Location: Sterling
Type Of Event: Scheduled Networking Maintenance

As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jun 9, 15:02 CDT
Completed - The scheduled maintenance has been completed.
Jun 23, 01:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 21:25 CDT
Scheduled - Duration: 06/22/2020 20:00 to 06/23/2020 01:30 CT
Location: Dallas (DAL22/DAL23/DAL25/DAL26)
Type Of Event: Scheduled Networking Maintenance

As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Jun 22, 21:24 CDT