iland Secure Cloud Status

All Systems Operational

Amsterdam AMS00 (Europe) Operational

iland Colocation Operational

Amsterdam AMS01 (Europe) Operational

iland Cloud Operational

iland Secure Cloud Operational

iland Secure Cloud Backup Operational

iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational

iland Secure Cloud Console Operational

iland Secure DRaaS with Double-Take Operational

iland Secure DRaaS with Zerto Operational

Amsterdam AMS03 (Europe) Operational

iland Secure DRaaS with Veeam Operational

Dallas DAL02 (North America) Operational

iland Cloud Operational

iland Secure Cloud Operational

iland Secure Private Cloud Operational

iland Secure Cloud Backup Operational

iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational

iland Secure Cloud Console Operational

iland Secure DRaaS with Double-Take Operational

iland Secure DRaaS with Veeam Operational

iland Secure DRaaS with Zerto Operational

Dallas DAL06 (North America) Operational

iland Cloud Operational

iland Lab Engine Operational

iland Secure Cloud Operational

iland Secure Cloud Backup Operational

iland Secure Cloud Console Operational

iland Secure DRaaS with Double-Take Operational

iland Secure DRaaS with Zerto Operational

iland Secure Private Cloud Operational

Dallas DAL22 (North America) Operational

iland Secure Cloud Operational

iland Secure Cloud Backup Operational

iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational

iland Secure DRaaS with Zerto Operational

Dallas DAL23 (North America) Operational

iland Lab Engine Operational

Dallas DAL25 (North America) Operational

iland Secure DRaaS with Veeam Operational

Dallas DAL26 (North America) Operational

iland Secure DRaaS with Zerto Operational

London LON02 (United Kingdom) Operational

iland Cloud Operational

iland Lab Engine Operational

iland Secure Cloud Operational

iland Secure Cloud Backup Operational

iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational

iland Secure Cloud Console Operational

iland Secure Cloud Object Storage Operational

iland Secure DRaaS with Double-Take Operational

iland Secure DRaaS with Veeam Operational

iland Secure DRaaS with Zerto Operational

iland Secure Private Cloud Operational

London LON03 (United Kingdom) Operational

iland Secure DRaaS with Veeam Operational

Los Angeles LAX01 (North America) Operational

iland Cloud Operational

iland Lab Engine Operational

iland Secure Cloud Operational

iland Secure Cloud Backup Operational

iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational

iland Secure Cloud Console Operational

iland Secure DRaaS with Double-Take Operational

iland Secure DRaaS with Veeam Operational

iland Secure DRaaS with Zerto Operational

iland Secure Private Cloud Operational

Manchester MAN01 (United Kingdom) Operational

iland Cloud Operational

iland Secure Cloud Operational

iland Secure Cloud Backup Operational

iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational

iland Secure Cloud Console Operational

iland Secure DRaaS with Double-Take Operational

iland Secure DRaaS with Zerto Operational

iland Secure Private Cloud Operational

Manchester MAN03 (United Kingdom) Operational

iland Secure DRaaS with Veeam Operational

McLean MCL00 (North America) Operational

iland Colocation Operational

Melbourne MEL02 (Asia Pacific) Operational

iland Cloud Operational

iland Lab Engine Operational

iland Secure Cloud Operational

iland Secure Cloud Backup Operational

iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational

iland Secure Cloud Console Operational

iland Secure DRaaS with Double-Take Operational

iland Secure DRaaS with Veeam Operational

iland Secure DRaaS with Zerto Operational

iland Secure Private Cloud Operational

Melbourne MEL03 (Asia Pacific) Operational

iland Secure DRaaS with Veeam Operational

Reston RES01 (North America) Operational

iland Cloud Operational

iland Secure Cloud Operational

iland Secure Cloud Backup Operational

iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational

iland Secure Cloud Console Operational

iland Secure Cloud Object Storage Operational

iland Secure DRaaS with Double-Take Operational

iland Secure DRaaS with Veeam Operational

iland Secure DRaaS with Zerto Operational

iland Secure Private Cloud Operational

Seattle SEA00 (North America) Operational

iland Colocation Operational

Singapore SIN01 (Asia Pacific) Operational

iland Cloud Operational

iland Secure Cloud Operational

iland Secure Cloud Backup Operational

iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational

iland Secure Cloud Console Operational

iland Secure DRaaS with Double-Take Operational

iland Secure DRaaS with Veeam Operational

iland Secure DRaaS with Zerto Operational

iland Secure Private Cloud Operational

Sterling STR02 (North America) Operational

iland Secure Cloud Operational

iland Secure Cloud Backup Operational

iland Secure Cloud Console Operational

iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational

iland Secure DRaaS with Zerto Operational

Sterling STR03 (North America) Operational

iland Lab Engine Operational

Sterling STR05 (North America) Operational

iland Secure Cloud Console Operational

iland Secure DRaaS with Veeam Operational

Sydney SYD02 (Asia Pacific) Operational

iland Cloud Operational

iland Lab Engine Operational

iland Secure Cloud Operational

iland Secure Cloud Backup Operational

iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational

iland Secure Cloud Console Operational

iland Secure Cloud Object Storage Operational

iland Secure DRaaS with Veeam Operational

iland Secure DRaaS with Zerto Operational

iland Secure DRaaS with Double-Take Operational

iland Secure Private Cloud Operational

Toronto TOR02 (Canada) Operational

iland Secure Cloud Operational

iland Secure Cloud Console Operational

iland Secure DRaaS with Zerto Operational

Toronto TOR03(Canada) Operational

iland Lab Engine Operational

iland Secure Cloud Console Operational

iland Secure DRaaS with Veeam Operational

iland Secure Cloud Backup Operational

iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Dallas - Urgnent Maintenance - Database maintenance Sep 23, 20:00-21:00 CDT

Duration: 09/23/2020 from 20:00 CT to 21:00 CT
Location: Dallas

iland engineers will be performing database maintenance in the iland Cloud and iland Secure Cloud environment. During this maintenance window, operations to virtual machines via the iland Secure Cloud Console will be inaccessible. Customers using iland's Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. There will be no impact to running or protected virtual machines during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Sep 23, 16:14 CDT

Manchester - Scheduled Network Maintenance Sep 23, 21:00-23:00 CDT

Duration: 09/24/2020 03:00 BST to 09/24/2020 05:00 BST
Location: Manchester
Type Of Event: Scheduled Network Maintenance

As part of on-going maintenance, one of iland’s redundant providers will be performing maintenance on their upstream networking infrastructure at our Manchester datacenter. No downtime is expected during the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Sep 11, 09:18 CDT

Sterling - Scheduled Maintenance Sep 24, 19:00-20:00 CDT

Duration: 09/24/2020 from 20:00 ET to 21:00 ET
Location: Sterling
Type Of Event: Scheduled Infrastructure Maintenance

iland engineers will be performing maintenance in the iland Secure DRaaS with Veeam infrastructure. During this maintenance window, iland Secure DRaaS with Veeam service will be unavailable.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Sep 23, 16:22 CDT

Reston - Scheduled Network Maintenance Sep 28, 23:00 - Sep 29, 01:00 CDT

Duration: 09/29/2020 from 00:00 EDT to 09/29/2020 02:00 EDT
Location: Reston
Type Of Event: Scheduled Network Maintenance

As part of on-going maintenance, one of iland’s redundant providers will be performing maintenance on their upstream networking infrastructure at our Reston datacenter. No downtime is expected during the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Sep 17, 10:27 CDT

Sydney - Scheduled Network Maintenance Oct 8, 10:00-15:00 CDT

Duration: 09/09/2020 01:00 AEST to 09/09/2020 06:00 AEST
Location: Sydney
Type Of Event: Scheduled Network Maintenance

As part of on-going maintenance, one of iland’s redundant providers will be performing maintenance on their upstream networking infrastructure at our Sydney datacenter. No downtime is expected during the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Aug 26, 17:02 CDT

Past Incidents

Sep 23, 2020

London - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 23, 16:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 15:01 CDT

Scheduled - Duration: 09/23/2020 from 21:00 BST to 22:00 BST
Location: London
Type Of Event: Scheduled Maintenance

iland engineers will be performing maintenance to our iland Secure DRaaS with Zerto infrastructure. Customers should stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status. If you need any assistance with your infrastructure during this maintenance window, please do not hesitate to contact us.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 23, 07:54 CDT

Manchester - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 23, 15:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 14:00 CDT

Scheduled - Duration: 09/23/2020 from 20:00 BST to 21:00 BST
Location: Manchester
Type Of Event: Scheduled Maintenance

iland engineers will be performing maintenance to our iland Secure DRaaS with Zerto infrastructure. Customers should stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status. If you need any assistance with your infrastructure during this maintenance window, please do not hesitate to contact us.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 23, 07:53 CDT

Sep 22, 2020

No incidents reported.

Sep 21, 2020

Dallas - Scheduled Maintenance - Database maintenance

Completed - The scheduled maintenance has been completed.
Sep 21, 21:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 20:00 CDT

Scheduled - Duration: 09/21/2020 from 20:00 CT to 21:00 CT
Location: Dallas

iland engineers will be performing database maintenance in the iland Cloud and iland Secure Cloud environment. During this maintenance window, operations to virtual machines via the iland Secure Cloud Console will be inaccessible. Customers using iland's Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. There will be no impact to running or protected virtual machines during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 21, 07:44 CDT

Dallas - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 21, 10:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 08:01 CDT

Scheduled - Duration: 09/21/2020 from 08:00 CT to 10:00 CT
Location: Dallas

As part of on-going maintenance, iland engineers will be performing maintenance on the iland Secure Cloud Backup affecting a backend repository connected to dal02-backup02.ilandcloud.com. During this maintenance window, services will be available; however, there may be job interruptions when reboots occur.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 18, 16:46 CDT

Melbourne - iland Secure Cloud degraded performance

Resolved - iland engineers have monitored the environment over the weekend and have seen no further issues. We are resolving this incident.

Thank you,

iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 21, 07:42 CDT

Monitoring - iland and our storage vendor worked to replace a faulty piece of hardware on one of the storage arrays backing the iland cloud environment. At this time all services are operational.

Engineers will monitor the environment for the next 24hrs.

Thank you,

iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 17, 08:02 CDT

Investigating - iland engineers were alerted to the same storage array causing issues within the environment. We have engaged the vendor for further troubleshooting while we work on a resolution.

Thank you,

iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 16, 07:45 CDT

Monitoring - iland engineers discovered an issue with the storage array backing the Melbourne infrastructure which caused an HA event within the environment. This may have impacted running VMs on the affected datastores. The VMs would have appeared to have been rebooted when they failed over to healthy hosts.

iland engineers have resolved the issue and will be monitoring the array and environment for the next 24hrs.

Thank you,

iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 15, 15:29 CDT

Update - iland engineers are actively working on this issue and are also seeing connectivity issues to mel02-backup02.ilandcloud.com and mel02-backup04.ilandcloud.com.

We will update this page shortly.

Thank you,

iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 15, 11:58 CDT

Investigating - iland engineers are currently investigating an issue within the iland secure cloud backup infrastructure. It appears this is only affecting some customers connecting to mel02-backup01.ilandcloud.com

Thank you,

iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 15, 11:27 CDT

Toronto - Scheduled Network Maintenance

Completed - The scheduled maintenance has been completed.
Sep 21, 05:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 00:00 CDT

Scheduled - Duration: 09/21/2020 from 01:00 EDT to 06:00 EDT
Location: Toronto
Type Of Event: Scheduled Network Maintenance

As part of on-going maintenance, one of iland’s redundant providers will be performing maintenance on their upstream networking infrastructure at our Toronto datacenter. No downtime is expected during the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 17, 10:25 CDT

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

Dallas - iland Secure DRaaS with Zerto service restart

Resolved - All services have been restarted and are back online.

Thank you,

iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 17, 15:50 CDT

Identified - iland engineers are working with our software vendor on an isolated issue affecting some customers within the dal06.ilandcloud.com iland secure DRaaS with Zerto environment. Part of the troubleshooting steps requires a service restart of the management server. We are currently restarting services on this server and as a result some customers may see errors with VPGs as the services come back online. The errors will resolve themselves when fully online.

Thank you,

iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 17, 15:36 CDT

Dallas (DAL25) - iland Secure DRaaS with Veeam - Replication Degraded Performance

Resolved - iland engineers have monitored the environment and are resolving this incident.

Thank you,

iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 17, 08:05 CDT

Investigating - iland Cloud Operations is continuing to work with Veeam to identify an issue causing intermittent degradation of performance for replication jobs peered to the dal25-backup01.ilandcloud.com server located in the Dallas data center location. Customers peered to this server may experience intermittent errors or job failures for active and enabled replication jobs.

Another update will be provided soon as more details are made available.
Sep 9, 14:49 CDT

Monitoring - iland Cloud Operations is currently investigating and working with our vendor on some intermittent incidents of replication job errors on the dal25-backup01.ilandcloud.com server located in the Dallas data center location.

At this time, all services are currently restored and any affected replication jobs should be back to normal operation. This incident will be monitored for the next 48-72 hours for any remaining issues.
Sep 9, 08:11 CDT

Sep 16, 2020

Sep 15, 2020

Manchester - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 15, 10:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 08:00 CDT

Scheduled - Duration: 09/15/2020 14:00 BST to 16:00 BST
Location: Manchester
Type Of Event: Scheduled Maintenance

iland engineers will be performing maintenance on the iland Secure Cloud Backup infrastructure. During this maintenance window, services will be available; however, there may be job interruptions when reboots occur.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 14, 08:11 CDT

Sep 14, 2020

London - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 14, 10:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 08:00 CDT

Scheduled - Duration: 09/14/2020 14:00 BST to 16:00 BST
Location: London
Type Of Event: Scheduled Maintenance

iland engineers will be performing maintenance on the iland Secure Cloud Backup and iland Secure DRaaS with Veeam infrastructure. During this maintenance window, services will be available; however, there may be job interruptions when reboots occur.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 11, 15:56 CDT

Manchester - Scheduled Office 365 Backup Maintenance

Completed - This maintenance has been cancelled and will be rescheduled for another day and time.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 14, 08:08 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 08:00 CDT

Scheduled - Duration: 09/14/2020 14:00 BST to 16:00 BST
Location: Manchester
Type Of Event: Scheduled Office 365 Backup Maintenance

As part of on-going maintenance, iland engineers will be performing maintenance on the iland Secure Cloud Backup for Office 365 infrastructure. Running jobs will be stopped for the duration of the maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 11, 15:58 CDT

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

Sterling - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 11, 20:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 19:00 CDT

Scheduled - Duration: 09/11/2020 from 20:00 EDT to 21:00 EDT
Location: Sterling
Type Of Event: Scheduled Maintenance

iland engineers will be performing maintenance in our iland Secure DRaaS with Zerto infrastructure. Customers should stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status. If you need any assistance with your infrastructure during this maintenance window, please do not hesitate to contact us.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 11, 09:22 CDT

Dallas - Urgent Maintenance

Completed - The scheduled maintenance has been completed.
Sep 11, 18:30 CDT

Update - We are extending this maintenance for 30 minutes. We have a database maintenance that is running longer than expected.
Sep 11, 17:28 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 16:30 CDT

Scheduled - Duration: 09/11/2020 from 16:30 CT to 17:30 CT
Location: Dallas
Type Of Event: Urgent Maintenance

iland engineers will be performing urgent maintenance on the iland Secure Cloud Backup and iland Secure DRaaS with Veeam infrastructure. This will affect those tenants connected to dal02-backup01.ilandcloud.com, During this maintenance window, there may be job failures, however they should complete on retry following the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 11, 16:17 CDT

Sep 10, 2020

Reston - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 10, 21:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 19:00 CDT

Scheduled - Duration: 09/10/2020 from 20:00 ET to 09/10/2020 22:00 ET
Location: Reston

iland Engineering will be performing an infrastructure upgrade maintenance to provide future expansion capacity for compute and storage fabric interconnectivity. Due to the HA and redundancy design of our infrastructure, this maintenance is expected to be a non-service impacting maintenance event.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Sep 1, 16:08 CDT

Sep 9, 2020

Dallas - iland DRaaS with Veeam service degradation

Resolved - This incident has been resolved.
Sep 9, 08:05 CDT

Monitoring - iland engineers along with our vendor have resolved the service degradation with the iland DRaaS with Veeam environment and are currently monitoring the infrastructure.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Aug 11, 08:38 CDT

Investigating - iland engineers have noticed some recurring issues with the iland DRaaS with Veeam infrastructure that may be causing slow or failed replications. We are working with our vendor to identify and resolve the issue. We will update when more information is available.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Aug 10, 16:47 CDT

Monitoring - iland engineers have resolved the service degradation with the iland DRaaS with Veeam environment and are currently monitoring the infrastructure.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Aug 10, 14:59 CDT

Investigating - iland engineers are currently investigating a service degradation within the iland DRaaS with Veeam environment that may affect some customers from replicating. We will update as we know more information.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Aug 10, 09:38 CDT