Monitoring - iland Engineering have successfully resolved the issue and restored accessibility to all global instances of the iland Secure Cloud Console. Customers can successfully login and access all areas of their environments.

We will be monitoring this incident for the next 24-hours to ensure stability before marking this incident as resolved.
Nov 25, 12:15 CST
Identified - iland Engineering have identified the root/cause of the issue impacting availability of the iland Secure Cloud Console and are working to restore services. The list of sites still affected are listed below.

We will continue to provide periodic updates as the Engineering team continues to restore services for the Secure Cloud Console across all global locations.
Nov 25, 10:55 CST
Investigating - Iland Engineering is currently investigating an issue affecting availability of the iland Secure Cloud Console. Customers may experience errors or inability to login and access their environments via the Secure Cloud Console.

We will provide an update as soon as additional information becomes available and a root/cause or solution is identified.
Nov 25, 09:40 CST
Monitoring - The iland Engineering team have completed an emergency maintenance on the underlying services as part of our efforts to continue working towards resolution. At this time, all services are restored and replication jobs are processing successfully again.

Our team continues to work with the software vendor to identify a root/cause towards final resolution. Until then, this issue will remain under close monitoring for stability and service availability until a root/cause and solution is determined.
Nov 24, 13:49 CST
Update - We are continuing to work on resolving this issue.
Nov 23, 12:05 CST
Identified - iland Cloud Operations are investigating some reports that this issue continues to cause intermittent degradation of performance for replication jobs peered to the dal25-backup01.ilandcloud.com server located in the Dallas data center location.

Engineers will be restarting the environment to resolve the issue. There may be job failures while the services are restarted. Replication jobs may also take a longer to process following the service restart as the environment recovers.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Nov 19, 08:08 CST
Monitoring - iland cloud engineers have completed the restart of the environment and will be monitoring for the next 24hrs.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Nov 18, 15:24 CST
Investigating - iland Cloud Operations identified an issue causing intermittent degradation of performance for replication jobs peered to the dal25-backup01.ilandcloud.com server located in the Dallas data center location.

Engineers will be restarting the environment to resolve the issue. There may be job failures while the services are restarted. Replication jobs may also take a longer to process following the service restart as the environment recovers.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Nov 18, 12:23 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 08:02 CST
Investigating - iland engineers are investigating a hardware issue with one of the repositories that is backing the iland Secure Cloud backup infrastructure in London. Some customers using the lon02-backup02.ilandcloud.com service provider may see job failures while we work on resolving the issue.

Thank you,
iland Support
https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Nov 19, 13:42 CST
Amsterdam AMS00 (Europe) Operational
iland Colocation Operational
Amsterdam AMS01 (Europe) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Zerto Operational
Amsterdam AMS03 (Europe) Operational
iland Secure DRaaS with Veeam Operational
Dallas DAL02 (North America) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Private Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
Dallas DAL06 (North America) Operational
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Dallas DAL22 (North America) Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure DRaaS with Zerto Operational
Dallas DAL23 (North America) Operational
iland Lab Engine Operational
Dallas DAL25 (North America) Operational
iland Secure DRaaS with Veeam Operational
Dallas DAL26 (North America) Operational
iland Secure DRaaS with Zerto Operational
London LON02 (United Kingdom) Partial Outage
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Partial Outage
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure Cloud Object Storage Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
London LON03 (United Kingdom) Operational
iland Secure DRaaS with Veeam Operational
Los Angeles LAX01 (North America) Operational
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Manchester MAN01 (United Kingdom) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Manchester MAN03 (United Kingdom) Operational
iland Secure DRaaS with Veeam Operational
McLean MCL00 (North America) Operational
iland Colocation Operational
Melbourne MEL02 (Asia Pacific) Operational
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Melbourne MEL03 (Asia Pacific) Operational
iland Secure DRaaS with Veeam Operational
Reston RES01 (North America) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure Cloud Object Storage Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Seattle SEA00 (North America) Operational
iland Colocation Operational
Singapore SIN01 (Asia Pacific) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Sterling STR02 (North America) Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Console Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure DRaaS with Zerto Operational
Sterling STR03 (North America) Operational
iland Lab Engine Operational
Sterling STR05 (North America) Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Veeam Operational
Sydney SYD02 (Asia Pacific) Operational
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure Cloud Object Storage Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure DRaaS with Double-Take Operational
iland Secure Private Cloud Operational
Toronto TOR02 (Canada) Operational
iland Secure Cloud Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Zerto Operational
Toronto TOR03(Canada) Operational
iland Lab Engine Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Veeam Operational
iland Secure Cloud Backup Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 26, 2020

No incidents reported today.

Nov 25, 2020
Completed - The scheduled maintenance has been completed.
Nov 25, 16:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 16:00 CST
Scheduled - iland engineers will be performing maintenance on the iland Secure Cloud Backup for Office 365 infrastructure. Jobs will be stopped and disabled for the duration of the maintenance and re-enabled when completed. The iland Secure Cloud Backup for Office 365 environment will be inaccessible throughout this maintenance window.

All services will automatically resume upon completion of this emergency maintenance without any user interaction required.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Nov 25, 15:58 CST
Nov 24, 2020
Completed - The scheduled maintenance has been completed.
Nov 24, 10:40 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 08:40 CST
Scheduled - iland engineers will be performing urgent maintenance on the iland Secure DRaaS with Veeam infrastructure. This will affect those tenants connected to dal25-backup01.ilandcloud.com. During this maintenance window, there may be job failures, however they should complete on retry following the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Nov 24, 08:33 CST
Nov 23, 2020
Completed - The scheduled maintenance has been completed.
Nov 23, 21:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 20:00 CST
Scheduled - Duration: 11/23/2020 from 20:00 CT to 21:00 CT
Location: Dallas

iland engineers will be performing database maintenance in the iland Cloud and iland Secure Cloud environment. During this maintenance window, operations to virtual machines via the iland Secure Cloud Console will be inaccessible. Customers using iland's Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. There will be no impact to running or protected virtual machines during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Nov 23, 12:17 CST
Completed - The scheduled maintenance has been completed.
Nov 23, 16:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 15:00 CST
Scheduled - Duration: 11/23/2020 from 21:00 GMT to 22:00 GMT
Location: Manchester

iland engineers will be performing database maintenance in the iland Cloud and iland Secure Cloud environment. During this maintenance window, operations to virtual machines via the iland Secure Cloud Console will be inaccessible. Customers using iland's Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. There will be no impact to running or protected virtual machines during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Nov 23, 11:52 CST
Completed - The scheduled maintenance has been completed.
Nov 23, 15:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 14:02 CST
Scheduled - Duration: 11/23/2020 from 20:00 GMT to 21:00 GMT
Location: London

iland engineers will be performing database maintenance in the iland Cloud and iland Secure Cloud environment. During this maintenance window, operations to virtual machines via the iland Secure Cloud Console will be inaccessible. Customers using iland's Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. There will be no impact to running or protected virtual machines during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Nov 23, 11:51 CST
Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020
Completed - The scheduled maintenance has been completed.
Nov 20, 05:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 19:01 CST
Scheduled - Duration: 11/19/2020 from 20:00 ET to 11/20/2020 06:00 ET
Location: Reston
Type Of Event: Scheduled Networking Maintenance

As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Nov 17, 17:32 CST
Completed - The scheduled maintenance has been completed.
Nov 20, 01:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 19:01 CST
Scheduled - Duration: 11/20/2020 from 01:00 GMT to 07:00 GMT
Location: London
Type Of Event: Scheduled Networking Maintenance

As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Nov 17, 17:29 CST
Nov 19, 2020
Completed - The scheduled maintenance has been completed.
Nov 19, 02:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 20:01 CST
Scheduled - Duration: 11/18/2020 from 20:00 CT to 11/19/2020 02:00 CT
Location: Dallas
Type Of Event: Scheduled Networking Maintenance

As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Nov 11, 11:35 CST
Completed - The scheduled maintenance has been completed.
Nov 19, 01:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 19:00 CST
Scheduled - Duration: Duration: 11/18/2020 from 20:00 ET to 11/19/2020 02:00 ET
Location: Sterling
Type Of Event: Scheduled Networking Maintenance

As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Nov 11, 11:34 CST
Nov 18, 2020
Completed - The scheduled maintenance has been completed.
Nov 18, 15:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 13:00 CST
Scheduled - Duration: 11/18/2020 from 20:00 to 22:00
Location: Amsterdam
Type Of Event: Scheduled Maintenance

iland engineers will be performing maintenance on some of the iland Secure Cloud Backup repositories. Some customers peered to ams01-backup01.ilandcloud.com will be affected. During this maintenance window, services will be available; however, there may be job interruptions when reboots occur.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Nov 16, 12:42 CST
Completed - The scheduled maintenance has been completed.
Nov 18, 14:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 07:00 CST
Scheduled - Duration: 11/19/2020 from 12:00 AEDT to 07:00 AEDT
Location: Melbourne
Type Of Event: Scheduled Networking Maintenance

As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Nov 16, 16:10 CST
Completed - The scheduled maintenance has been completed.
Nov 18, 12:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 10:00 CST
Scheduled - Duration: 11/18/2020 from 16:00 GMT to 18:00 GMT
Location: London
Type Of Event: Scheduled Maintenance

iland engineers will be performing maintenance on some of the iland Secure Cloud Backup repositories. Some customers peered to lon02-backup01.ilandcloud.com will be affected. During this maintenance window, services will be available; however, there may be job interruptions when reboots occur.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Nov 16, 14:12 CST
Completed - The scheduled maintenance has been completed.
Nov 18, 10:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 08:00 CST
Scheduled - Duration: 11/18/2020 from 14:00 GMT to 16:00 GMT
Location: Manchester
Type Of Event: Scheduled Maintenance

iland engineers will be performing maintenance on some of the iland Secure Cloud Backup repositories. Some customers peered to man01-backup01.ilandcloud.com will be affected. During this maintenance window, services will be available; however, there may be job interruptions when reboots occur.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Nov 16, 14:10 CST
Completed - The scheduled maintenance has been completed.
Nov 18, 08:00 CST
Update - iland engineers have extended this maintenance by 4 hours. The new end time is 11/18/2020 06:00 PT. There are no issues, it is just taking longer than expected.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Nov 17, 23:04 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 22:00 CST
Scheduled - Duration: Duration: 11/17/2020 from 20:00 PT to 11/18/2020 02:00 PT
Location: Los Angeles
Type Of Event: Scheduled Networking Maintenance

As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Nov 11, 11:33 CST
Completed - The scheduled maintenance has been completed.
Nov 18, 06:00 CST
Update - iland engineers have extended this maintenance by 4 hours. The new end time is 11/18/2020 06:00 CT. There are no issues, it is just taking longer than expected.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Nov 17, 23:03 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 20:00 CST
Scheduled - Duration: 11/17/2020 from 20:00 CT to 11/18/2020 02:00 CT
Location: Dallas
Type Of Event: Scheduled Networking Maintenance

As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Nov 11, 11:32 CST
Nov 17, 2020
Completed - The scheduled maintenance has been completed.
Nov 17, 21:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 20:01 CST
Scheduled - Duration: 11/17/2020 from 20:00 CT to 21:00 CT
Location: Dallas

iland engineers will be performing database maintenance in the iland Secure DraaS with Veeam environment. During this maintenance window, operations to virtual machines via the iland Secure Cloud Console will be inaccessible. Customers using iland's Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. There will be no impact to running or protected virtual machines during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Nov 17, 16:45 CST
Completed - The scheduled maintenance has been completed.
Nov 17, 18:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 16:01 CST
Scheduled - Duration: 11/18/2020 from 09:00 AEDT to 11:00 AEDT
Location: Melbourne
Type Of Event: Scheduled Maintenance

iland engineers will be performing maintenance on some of the iland Secure Cloud Backup repositories. Some customers peered to mel02-backup01.ilandcloud.com will be affected. During this maintenance window, services will be available; however, there may be job interruptions when reboots occur.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Nov 16, 12:46 CST
Completed - The scheduled maintenance has been completed.
Nov 17, 15:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 13:00 CST
Scheduled - Duration: 11/17/2020 from 14:00 ET to 16:00 ET
Location: Toronto
Type Of Event: Scheduled Maintenance

iland engineers will be performing maintenance on some of the iland Secure Cloud Backup repositories. Some customers peered to tor03-backup01.ilandcloud.com will be affected. During this maintenance window, services will be available; however, there may be job interruptions when reboots occur.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Nov 16, 12:40 CST
Completed - The scheduled maintenance has been completed.
Nov 17, 14:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 07:01 CST
Scheduled - Duration: 11/18/2020 from 12:00 AEDT to 07:00 AEDT
Location: Melbourne
Type Of Event: Scheduled Networking Maintenance

iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Nov 16, 16:09 CST
Completed - The scheduled maintenance has been completed.
Nov 17, 13:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 09:00 CST
Scheduled - Duration: 11/17/2020 from 10:00 ET to 14:00 ET
Location: Reston
Type Of Event: Scheduled Maintenance

iland engineers will be performing hardware maintenance on a repository within the iland Secure Cloud Backup infrastructure. This maintenance will only affect some customers using res01-backup02.ilandcloud.com as a service provider. During this maintenance window, services will be available; however, there may be job interruptions when reboots occur.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Nov 11, 07:48 CST
Completed - The scheduled maintenance has been completed.
Nov 17, 12:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 10:00 CST
Scheduled - Duration: 11/17/2020 from 10:00 CT to 12:00 CT
Location: Dallas
Type Of Event: Scheduled Maintenance

iland engineers will be performing maintenance on some of the iland Secure Cloud Backup repositories. Some customers peered to dal02-backup01.ilandcloud.com and dal22-backup05.ilandcloud.com will be affected. During this maintenance window, services will be available; however, there may be job interruptions when reboots occur.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Nov 16, 12:38 CST
Completed - The scheduled maintenance has been completed.
Nov 17, 10:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 08:00 CST
Scheduled - Duration: 11/17/2020 from 09:00 ET to 11:00 ET
Location: Sterling
Type Of Event: Scheduled Maintenance

iland engineers will be performing maintenance on some of the iland Secure Cloud Backup repositories. Some customers peered to str02-backup01.ilandcloud.com and str02-backup02.ilandcloud.com will be affected. During this maintenance window, services will be available; however, there may be job interruptions when reboots occur.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Nov 16, 12:34 CST
Completed - The scheduled maintenance has been completed.
Nov 17, 01:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 19:00 CST
Scheduled - Duration: 11/16/2020 from 20:00 ET to 11/17/2020 02:00 ET
Location: Reston
Type Of Event: Scheduled Networking Maintenance

As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Nov 11, 11:30 CST
Completed - The scheduled maintenance has been completed.
Nov 17, 01:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 19:00 CST
Scheduled - Duration: 11/17/2020 from 01:00 GMT to 07:00 GMT
Location: London
Type Of Event: Scheduled Networking Maintenance

As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Nov 11, 11:29 CST
Nov 16, 2020
Completed - The scheduled maintenance has been completed.
Nov 16, 18:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 16:00 CST
Scheduled - Duration: 11/17/2020 from 06:00 SGT to 08:00 SGT
Location: Singapore
Type Of Event: Scheduled Infrastructure Maintenance

As part of on-going maintenance, iland engineers will be performing patching on the infrastructure that provides daily backups to our iland Cloud and iland Secure Cloud customers. iland will be performing this update outside of the daily backup windows, no backup jobs will be missed during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Nov 9, 15:13 CST
Completed - The scheduled maintenance has been completed.
Nov 16, 14:00 CST
Update - iland engineers have extended this maintenance my 1 hour. The new end time is 07:00 AEDT. There are no issues, it is just taking longer than expected.

Thank you.
Nov 16, 09:40 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 07:00 CST
Scheduled - Duration: 11/17/2020 from 12:00 AEDT to 06:00 AEDT
Location: Melbourne
Type Of Event: Scheduled Networking Maintenance

As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Nov 11, 11:22 CST
Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020
Completed - The scheduled maintenance has been completed.
Nov 12, 18:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 16:00 CST
Scheduled - Duration: 11/13/2020 from 09:00 AEDT to 11:00 AEDT
Location: Sydney / Melbourne
Type Of Event: Scheduled Infrastructure Maintenance

As part of on-going maintenance, iland engineers will be performing patching on the infrastructure that provides daily backups to our iland Cloud and iland Secure Cloud customers. iland will be performing this update outside of the daily backup windows, no backup jobs will be missed during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Nov 9, 15:12 CST
Completed - The scheduled maintenance has been completed.
Nov 12, 14:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 13:00 CST
Scheduled - Duration: 11/12/2020 from 20:00 CET to 21:00 CET
Location: Amsterdam
Type Of Event: Scheduled Maintenance

iland engineers will be performing a service restart on our iland Secure DRaaS with Zerto infrastructure. Customers should stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status. If you need any assistance with your infrastructure during this maintenance window, please do not hesitate to contact us.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Nov 12, 09:15 CST
Completed - The scheduled maintenance has been completed.
Nov 12, 13:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 11:00 CST
Scheduled - Duration: 11/12/2020 from 12:00 ET to 14:00 ET
Location: Sterling
Type Of Event: Scheduled Infrastructure Maintenance

As part of on-going maintenance, iland engineers will be performing patching on the infrastructure that provides daily backups to our iland Cloud and iland Secure Cloud customers. iland will be performing this update outside of the daily backup windows, no backup jobs will be missed during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Nov 9, 15:11 CST
Completed - The scheduled maintenance has been completed.
Nov 12, 10:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 08:00 CST
Scheduled - Duration: 11/12/2020 from 09:00 ET to 11:00 ET
Location: Toronto
Type Of Event: Scheduled Infrastructure Maintenance

As part of on-going maintenance, iland engineers will be performing patching on the infrastructure that provides daily backups to our iland Cloud and iland Secure Cloud customers. iland will be performing this update outside of the daily backup windows, no backup jobs will be missed during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Nov 9, 15:08 CST
Completed - The scheduled maintenance has been completed.
Nov 12, 10:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 08:00 CST
Scheduled - Duration: 11/12/2020 from 14:00 GMT to 16:00 GMT
Location: Manchester
Type Of Event: Scheduled Infrastructure Maintenance

As part of on-going maintenance, iland engineers will be performing patching on the infrastructure that provides daily backups to our iland Cloud and iland Secure Cloud customers. iland will be performing this update outside of the daily backup windows, no backup jobs will be missed during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Nov 9, 15:07 CST