Update - iland Engineering have completed the initial steps in addressing the underlying hardware issue affecting performance and reliability of backup job processing and data availability for customers peered to the dal22-backup01.ilandcloud.com service provider.

iland Engineering and Support will be be coordinating directly with all affected customers with the required steps to complete reconfiguration of their backup services and resume services to normal operating systems.
Apr 6, 19:18 CDT
Update - iland Engineering continues to perform extended emergency maintenance within the dal22-backup01 infrastructure located at the Dallas facility. This extended storage maintenance is a proactive measure to address an underlying hardware issue affecting performance and reliability of backup job processing and data availability. Some customers peered to the dal22-backup01 service provider will exhibit Veeam tenant and/or job errors for all offsite backup copy jobs until the extended maintenance is completed.

iland Engineering currently estimates this maintenance to be completed on or before 4/6. At which time iland Support will coordinate with all affected customers with additional steps to resume services back to full operational status.
Apr 1, 09:27 CDT
Update - iland Engineering continues to perform extended emergency maintenance within the dal22-backup01 infrastructure located at the Dallas facility. This extended storage maintenance is a proactive measure to address an underlying hardware issue affecting performance and reliability of backup job processing and data availability. Some customers peered to the dal22-backup01 service provider will exhibit Veeam tenant and/or job errors for all offsite backup copy jobs until the extended maintenance is completed.

iland Engineering currently estimates this maintenance to be completed on or before 4/5. At which time iland Support will coordinate with all affected customers with additional steps to resume services back to full operational status.
Mar 30, 06:55 CDT
Update - iland engineering continues to perform extended emergency maintenance within the dal22-backup01 infrastructure located at the Dallas facility. This extended storage maintenance is a proactive measure to address an underlying hardware issue affecting performance and reliability of backup job processing and data availability. Some customers peered to the dal22-backup01 service provider will exhibit Veeam tenant and/or job errors for all offsite backup copy jobs until the extended maintenance is completed.

Upon completion of this emergency maintenance, all services will be restored and normal backup job processing will resume without any user intervention required.
Mar 25, 16:45 CDT
Update - iland engineering continues to perform extended emergency maintenance within the dal22-backup01 infrastructure located at the Dallas facility. This extended storage maintenance is a proactive measure to address an underlying hardware issue affecting performance and reliability of backup job processing and data availability. Some customers peered to the dal22-backup01 service provider will exhibit Veeam tenant and/or job errors for all offsite backup copy jobs until the extended maintenance is completed.

Upon completion of this emergency maintenance, all services will be restored and normal backup job processing will resume without any user intervention required.
Mar 24, 16:52 CDT
Update - iland engineering continues to perform extended emergency maintenance within the dal22-backup01 infrastructure located at the Dallas facility. This extended storage maintenance is a proactive measure to address an underlying hardware issue affecting performance and reliability of backup job processing and data availability. Some customers peered to the dal22-backup01 service provider will exhibit Veeam tenant and/or job errors for all offsite backup copy jobs until the extended maintenance is completed.

Upon completion of this emergency maintenance, all services will be restored and normal backup job processing will resume without any user intervention required.
Mar 23, 14:18 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 14:00 CDT
Scheduled - iland engineering will be performing an extended emergency maintenance within the dal22-backup01 infrastructure located at the Dallas facility. This extended storage maintenance is a proactive measure to address an underlying hardware issue affecting performance and reliability of backup job processing and data availability. Some customers peered to the dal22-backup01 service provider will exhibit Veeam tenant and/or job errors for all offsite backup copy jobs until the extended maintenance is completed.

Upon completion of this emergency maintenance, all services will be restored and normal backup job processing will resume without any user intervention required.
Amsterdam AMS00 (Europe) Operational
iland Colocation Operational
Amsterdam AMS01 (Europe) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Zerto Operational
Amsterdam AMS03 (Europe) Operational
iland Secure DRaaS with Veeam Operational
Dallas DAL02 (North America) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Private Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
Dallas DAL06 (North America) Operational
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Dallas DAL22 (North America) Operational
iland Secure Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure DRaaS with Zerto Operational
Dallas DAL23 (North America) Operational
iland Lab Engine Operational
Dallas DAL25 (North America) Operational
iland Secure DRaaS with Veeam Operational
Dallas DAL26 (North America) Operational
iland Secure DRaaS with Zerto Operational
London LON02 (United Kingdom) Operational
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure Cloud Object Storage Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
London LON03 (United Kingdom) Operational
iland Secure DRaaS with Veeam Operational
Los Angeles LAX01 (North America) Operational
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Manchester MAN01 (United Kingdom) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Manchester MAN03 (United Kingdom) Operational
iland Secure DRaaS with Veeam Operational
McLean MCL00 (North America) Operational
iland Colocation Operational
Melbourne MEL02 (Asia Pacific) Operational
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Melbourne MEL03 (Asia Pacific) Operational
iland Secure DRaaS with Veeam Operational
Reston RES01 (North America) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure Cloud Object Storage Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Reston RES22 (North America) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure Cloud Object Storage Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Seattle SEA00 (North America) Operational
iland Colocation Operational
Singapore SIN01 (Asia Pacific) Operational
iland Cloud Operational
iland Secure Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Double-Take Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure Private Cloud Operational
Sterling STR02 (North America) Operational
iland Secure Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Console Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure DRaaS with Zerto Operational
Sterling STR03 (North America) Operational
iland Lab Engine Operational
Sterling STR05 (North America) Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Veeam Operational
Sydney SYD02 (Asia Pacific) Operational
iland Cloud Operational
iland Lab Engine Operational
iland Secure Cloud Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
iland Secure Cloud Console Operational
iland Secure Cloud Object Storage Operational
iland Secure DRaaS with Veeam Operational
iland Secure DRaaS with Zerto Operational
iland Secure DRaaS with Double-Take Operational
iland Secure Private Cloud Operational
Toronto TOR02 (Canada) Operational
iland Secure Cloud Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Zerto Operational
Toronto TOR03(Canada) Operational
iland Lab Engine Operational
iland Secure Cloud Console Operational
iland Secure DRaaS with Veeam Operational
iland Secure Cloud Backup with Veeam Operational
iland Secure Cloud Backup for Microsoft Office 365 with Veeam Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Duration: 04/12/2021 from 23:00 AEST to 04/13/2012 05:00 AEST
Location: Melbourne
Type Of Event: Scheduled Networking Maintenance

As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Apr 9, 12:20 CDT
Duration: 04/13/2012 from 00:00 AEST to 01:00 AEST
Location: Sydney
Type Of Event: Scheduled Infrastructure Maintenance

iland engineers have identified a known issue impacting one of the redundant fabric interconnects with our Cisco UCS infrastructure in our iland Cloud and iland Secure Cloud environments. This proactive maintenance will address the identified issue. No impact to running VMs is expected.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Apr 10, 13:05 CDT
Duration: 04/13/2021 from 02:00 CEST to 6:00 CEST
Location: Amsterdam
Type Of Event: Scheduled Networking Maintenance

As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Apr 9, 12:23 CDT
Duration: 04/13/2021 from 23:00 AEST to 04/14/2012 05:00 AEST
Location: Sydney
Type Of Event: Scheduled Networking Maintenance

As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Apr 9, 12:22 CDT
London - Scheduled Networking Maintenance Apr 13, 19:00 - Apr 14, 01:00 CDT
Duration: 04/14/2021 from 01:00 BST to 7:00 BST
Location: London
Type Of Event: Scheduled Networking Maintenance

As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Apr 9, 12:25 CDT
Toronto - Scheduled Networking Maintenance Apr 14, 20:00 - Apr 15, 02:00 CDT
Duration: 04/14/2021 from 20:00 ET to 04/15/2021 02:00 BST
Location: Toronto
Type Of Event: Scheduled Networking Maintenance

As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Apr 9, 12:27 CDT
Duration: 04/15/2021 from 21:00 SGT to 04/16/2021 03:00 SGT
Location: Singapore
Type Of Event: Scheduled Networking Maintenance

As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Apr 9, 12:29 CDT
Dallas - Scheduled Networking Maintenance Apr 15, 19:00 - Apr 16, 01:00 CDT
Duration: 04/15/2021 from 19:00 CT to 04/16/2021 01:00 CT
Location: Dallas
Type Of Event: Scheduled Networking Maintenance

As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted on Apr 9, 12:40 CDT
Past Incidents
Apr 12, 2021

No incidents reported today.

Apr 11, 2021
Resolved - iland engineers have remediated the issue and all services are operational. There was no impact to running virtual machines.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 11, 05:54 CDT
Update - iland engineering has also identified an issue affecting services for iland Secure DRaaS with Veeam. This issue impacts some customers ability to perform replication jobs and test failover or failover activities.
Apr 11, 04:44 CDT
Identified - iland Engineering have identified an issue affecting services for iland Secure DRaaS with Zerto and iland Secure Cloud environments within the Manchester location. This issue impacts some customers ability to perform test failover or failover activities using Zerto along with the inability to manage virtual servers in the iland Secure Cloud environment. At this time, replication services for Zerto will continue to operate as expected.
Apr 11, 04:02 CDT
Completed - The scheduled maintenance has been completed.
Apr 11, 03:05 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 01:06 CDT
Scheduled - Please note: This maintenance was auto-completed, however it is still in progress. There are no issues with the maintenance, it is just taking longer than expected.

Thank you,
iland support

Location: Manchester
Type Of Event: Urgent Networking Maintenance

iland engineers will be performing urgent maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 11, 01:04 CDT
Completed - The scheduled maintenance has been completed.
Apr 11, 01:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 19:03 CDT
Scheduled - Duration: 04/10/2021 from 04/11/2021 01:00 BST to 07:00 BST
Location: Manchester
Type Of Event: Urgent Networking Maintenance

iland engineers will be performing urgent maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 9, 11:43 CDT
Apr 10, 2021
Completed - iland engineers have cancelled todays maintenance due to an issue. Engineers will be working with the vendor to resolved this issue and will reschedule the planned maintenance for another date and time.

We apologize for any inconvenience.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 10, 13:27 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 09:00 CDT
Scheduled - Duration: 04/10/2021 starting at 09:00 ET to 21:00 ET
Location: Reston
Type Of Event: Scheduled Infrastructure Maintenance

As part of on-going maintenance, iland engineers will be upgrading our Cisco UCS infrastructure in our iland Cloud and iland Secure Cloud environments. This proactive maintenance will address several known issues and enable enhanced functionality. Virtual machines will be unobtrusively migrated between hosts during this maintenance window. Virtual machine configuration operations will be unavailable via the iland Secure Cloud Console for the duration of the maintenance. All iland DRaaS with Zerto and iland Secure DRaaS with Zerto failover tests should be stopped. VPG operations will be unavailable during this timeframe.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 1, 10:54 CDT
Apr 9, 2021
Completed - This scheduled maintenance has been cancelled and will be rescheduled for a later date and time.

Thank you,
iland Support
https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 9, 12:08 CDT
Scheduled - As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

Thank you,
iland Support
https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 26, 16:33 CST
Completed - This scheduled maintenance has been cancelled and will be rescheduled for a later date and time.

Thank you,
iland Support
https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 9, 12:08 CDT
Scheduled - As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

Thank you,
iland Support
https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 26, 16:35 CST
Completed - This scheduled maintenance has been cancelled and will be rescheduled for a later date and time.

Thank you,
iland Support
https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 9, 12:07 CDT
Scheduled - As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

Thank you,
iland Support
https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 26, 16:32 CST
Completed - This scheduled maintenance has been cancelled and will be rescheduled for a later date and time.

Thank you,
iland Support
https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 9, 12:07 CDT
Scheduled - As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

Thank you,
iland Support
https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 26, 16:29 CST
Completed - This scheduled maintenance has been cancelled and will be rescheduled for a later date and time.

Thank you,
iland Support
https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 9, 12:06 CDT
Scheduled - As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

Thank you,
iland Support
https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 26, 16:31 CST
Completed - This scheduled maintenance has been cancelled and will be rescheduled for a later date and time.

Thank you,
iland Support
https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 9, 12:06 CDT
Scheduled - As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

Thank you,
iland Support
https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 26, 16:28 CST
Resolved - This incident has been resolved.
Apr 9, 12:01 CDT
Update - iland engineers have monitored and resolved this issue.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 9, 12:01 CDT
Monitoring - iland Engineering has resolved the issue affecting the iland Secure Cloud DRaaS with Veeam service located at the Dallas facility. All services for dal25-backup01.ilandcloud.com are now operational at this time. All services will resume automatically with no customer intervention required.
Apr 8, 17:23 CDT
Identified - iland engineers have identified an issue with a storage repository impacting the iland Secure DRaaS with Veeam infrastructure located at the Dallas facility. Some customers peering to dal25-backup01.ilandcloud.com service provider may see job failures while we work to resolve the issue.
Apr 8, 15:23 CDT
Completed - The scheduled maintenance has been completed.
Apr 9, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 22:00 CDT
Scheduled - As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

Thank you,
iland Support
https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 26, 16:26 CST
Completed - The scheduled maintenance has been completed.
Apr 9, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 19:00 CDT
Scheduled - As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

Thank you,
iland Support
https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 26, 16:24 CST
Completed - The scheduled maintenance has been completed.
Apr 9, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 19:00 CDT
Scheduled - As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

Thank you,
iland Support
https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 26, 16:21 CST
Apr 8, 2021
Resolved - iland Engineering have confirmed no further recurrence of this issue, with all services and systems operating normal.

If you continue to see any errors or issues, please contact our Support HelpDesk for further assistance.
Apr 8, 17:25 CDT
Monitoring - iland Engineering have resolved this issue and confirmed no impact to any customer workloads. All services are operational at this time and iland engineers will continue to monitor the environment for the next 24-hours to insure stability.
Apr 7, 11:12 CDT
Identified - The iland Secure Cloud environment in Dallas has experienced a host failure, causing some customers to experience a restart of virtual servers during the failover activities. All services continue to perform as expected while the failed host issue is being resolved.
Apr 7, 10:04 CDT
Resolved - iland Engineering have confirmed no further recurrence of this issue, with all services and systems operating normal.

If you continue to see any errors or issues, please contact our Support HelpDesk for further assistance.
Apr 8, 17:25 CDT
Monitoring - iland engineers have resolved the issues within the iland Secure DRaaS with Zerto environment and will continue to monitor stability for the next 24 hours.
Apr 7, 11:37 CDT
Identified - iland engineers have identified an issue within the iland Secure DRaaS with Zerto environment. This issue impacts some customers ability to use replication services, perform failover activities or edit VPG's at this time.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 7, 09:37 CDT
Completed - The scheduled maintenance has been completed.
Apr 8, 11:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 07:30 CDT
Scheduled - Duration: 04/08/2021 from 13:30 BST to 17:30 BST
Location: London
Type Of Event: Scheduled Infrastructure Maintenance

iland engineers will be performing maintenance on the infrastructure that provides daily backups to our iland Cloud and iland Secure Cloud customers. iland will be performing this update outside of the daily backup windows, no backup jobs will be missed during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 7, 11:30 CDT
Completed - The scheduled maintenance has been completed.
Apr 8, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 19:00 CDT
Scheduled - As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

Thank you,
iland Support
https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 26, 16:23 CST
Completed - The scheduled maintenance has been completed.
Apr 8, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 19:00 CDT
Scheduled - As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

Thank you,
iland Support
https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 26, 16:20 CST
Completed - The scheduled maintenance has been completed.
Apr 8, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 22:00 CDT
Scheduled - As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

Thank you,
iland Support
https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 26, 16:25 CST
Apr 7, 2021
Completed - The scheduled maintenance has been completed.
Apr 7, 14:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 08:00 CDT
Scheduled - As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

Thank you,
iland Support
https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 26, 16:19 CST
Completed - The scheduled maintenance has been completed.
Apr 7, 14:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 08:00 CDT
Scheduled - As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

Thank you,
iland Support
https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 26, 14:55 CST
Completed - The scheduled maintenance has been completed.
Apr 7, 14:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 08:00 CDT
Scheduled - As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

Thank you,
iland Support
https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 26, 14:52 CST
Completed - Due to an unforeseen delay, this maintenance has been rescheduled until tomorrow, 04/08/2021 from 13:30 BST to 17:30 BST. We apologize for any inconvenience.

A new maintenance notice will be sent shortly.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 7, 11:29 CDT
Update - iland engineers have extended this maintenance by 2 hours. The new endtime is 19:30 BST. There are no issues, it is just taking longer than expected.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 7, 10:06 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 07:30 CDT
Scheduled - Duration: 04/07/2021 from 13:30 BST to 17:30 BST
Location: London
Type Of Event: Scheduled Infrastructure Maintenance

iland engineers will be performing maintenance on the infrastructure that provides daily backups to our iland Cloud and iland Secure Cloud customers. iland will be performing this update outside of the daily backup windows, no backup jobs will be missed during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 5, 12:14 CDT
Completed - The scheduled maintenance has been completed.
Apr 7, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 19:00 CDT
Scheduled - As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

Thank you,
iland Support
https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 26, 14:47 CST
Completed - The scheduled maintenance has been completed.
Apr 7, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 19:00 CDT
Scheduled - As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

Thank you,
iland Support
https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 26, 14:43 CST
Completed - The scheduled maintenance has been completed.
Apr 7, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 18:00 CDT
Scheduled - As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

Thank you,
iland Support
https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 26, 14:39 CST
Apr 6, 2021
Resolved - iland Engineers have confirmed no further issues for this incident. All services continue to remain operational. This incident is now resolved.
Apr 6, 19:24 CDT
Monitoring - iland engineers have resolved the issue with the storage repository impacting the iland Secure Cloud Backup infrastructure located at the Reston facility. All services for res01-backup03.ilandcloud.com are operational at this time and iland engineers will continue to monitor the environment for the next 24-hours to insure stability.

All services will resume automatically with no customer intervention required.
Apr 5, 21:17 CDT
Identified - iland engineers have identified an issue with a storage repository impacting the iland Secure Cloud Backup infrastructure located at the Reston facility. Some customers peering to res01-backup03.ilandcloud.com service provider may see job failures while we work to resolve the issue.
Apr 5, 21:05 CDT
Completed - The scheduled maintenance has been completed.
Apr 6, 16:06 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 15:01 CDT
Scheduled - Duration: 04/06/2021 at 21:00 BST to 22:00 BST
Location: London
Type Of Event: Emergency Maintenance

iland engineers will be performing emergency maintenance to the land Secure DRaaS with Zerto infrastructure. This update will improve performance of the iland Secure DRaaS with Zerto Infrastructure. Customers should stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status. If you need any assistance with your infrastructure during this maintenance window, please do not hesitate to contact us.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 6, 14:16 CDT
Completed - The scheduled maintenance has been completed.
Apr 6, 16:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 08:01 CDT
Scheduled - As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

Thank you,
iland Support
https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 26, 16:17 CST
Completed - The scheduled maintenance has been completed.
Apr 6, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 10:00 CDT
Scheduled - As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

Thank you,
iland Support
https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 26, 14:54 CST
Completed - The scheduled maintenance has been completed.
Apr 6, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 10:00 CDT
Scheduled - As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

Thank you,
iland Support
https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 26, 14:51 CST
Completed - The scheduled maintenance has been completed.
Apr 6, 13:30 CDT
Update - iland engineers have extended this maintenance by 2 hours. There are no issues, it is just taking longer than expected.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 6, 08:09 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 07:30 CDT
Scheduled - Duration: 04/06/2021 from 07:30 CT to 11:30 CT
Location: Dallas
Type Of Event: Scheduled Infrastructure Maintenance

iland engineers will be performing maintenance on the infrastructure that provides daily backups to our iland Cloud and iland Secure Cloud customers. iland will be performing this update outside of the daily backup windows, no backup jobs will be missed during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Mar 31, 09:56 CDT
Completed - The scheduled maintenance has been completed.
Apr 6, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 11:01 CDT
Scheduled - Duration: 04/06/2021 from 12:00 ET to 13:00 ET
Location: Sterling

iland engineers will be updating the Sterling iland Secure Cloud environment. This latest vendor update to our iland Secure Cloud product incorporates significant bug fixes and enhancements that allow iland to offer a more stable environment.

During this maintenance window, operations to virtual machines via the iland Secure Cloud Console will be inaccessible. Customers using iland's Secure DRaaS products may see intermittent site disconnects and will be unable to perform operations on protected virtual machines. We also require failover tests to be stopped during the maintenance. There will be no impact to running or protected virtual machines during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 5, 12:18 CDT
Completed - The scheduled maintenance has been completed.
Apr 6, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 08:01 CDT
Scheduled - As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

Thank you,
iland Support
https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 26, 14:53 CST
Completed - The scheduled maintenance has been completed.
Apr 6, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 08:00 CDT
Scheduled - As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

Thank you,
iland Support
https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 26, 14:50 CST
Completed - The scheduled maintenance has been completed.
Apr 6, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 19:01 CDT
Scheduled - As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

Thank you,
iland Support
https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 26, 14:46 CST
Completed - The scheduled maintenance has been completed.
Apr 6, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 19:00 CDT
Scheduled - As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

Thank you,
iland Support
https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 26, 14:42 CST
Completed - The scheduled maintenance has been completed.
Apr 6, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 18:00 CDT
Scheduled - As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

Thank you,
iland Support
https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 26, 14:38 CST
Apr 5, 2021
Completed - The scheduled maintenance has been completed.
Apr 5, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 14:00 CDT
Scheduled - As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

Thank you,
iland Support
https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 26, 14:45 CST
Completed - The scheduled maintenance has been completed.
Apr 5, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 14:00 CDT
Scheduled - As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

Thank you,
iland Support
https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 26, 14:41 CST
Completed - The scheduled maintenance has been completed.
Apr 5, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 13:00 CDT
Scheduled - As part of on-going maintenance, iland engineers will be performing maintenance on our networking infrastructure. During the maintenance window, customers may notice intermittent packet loss and increased latency while the maintenance is being performed.

There is no action required. All services will resume as normal at the end of the maintenance window.

Thank you,
iland Support
https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Feb 26, 14:36 CST
Completed - The scheduled maintenance has been completed.
Apr 5, 11:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 07:30 CDT
Scheduled - Duration: 04/05/2021 from 13:30 BST to 17:30 BST
Location: Manchester
Type Of Event: Scheduled Infrastructure Maintenance

iland engineers will be performing maintenance on the infrastructure that provides daily backups to our iland Cloud and iland Secure Cloud customers. iland will be performing this update outside of the daily backup windows, no backup jobs will be missed during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Mar 31, 09:54 CDT
Apr 4, 2021
Resolved - iland Engineering have resolved this issue and confirmed no further impact to customer services. All services continue to perform as expected.
Apr 4, 19:50 CDT
Monitoring - iland Engineering have resolved the issue affecting the iland Secure Cloud DRaaS with Veeam service located at the Dallas facility. All services for dal25-backup01.ilandcloud.com are now operational at this time. All services will resume automatically with no customer intervention required.

This incident will remain in a monitoring status for the next 24-hours to ensure ongoing stability and full resolution of this incident. If you have any issues or continue to see errors, please contact our Support Help Desk for assistance.
Mar 29, 09:16 CDT
Identified - iland Engineering have identified the issue and are currently working to restore services. Some customers peered to dal25-backup01-ilandcloud.com VCC service may still exhibit errors or failures in their replication jobs until the issue is fully resolved.
Mar 29, 07:21 CDT
Investigating - iland Engineering have identified an issue affecting replication services for Secure DRaaS with Veeam within the Dallas location. Some customers peered the dal25-backup01.ilandcloud.com VCC service may exhibit errors or failures in their replication jobs until the issue is resolved.
Mar 29, 06:58 CDT
Apr 3, 2021
Resolved - iland Engineers have confirmed and validated full resolution of this issue.

If you experience any further connectivity issues within the environment, please reach out immediately to our Support team for assistance.
Apr 3, 16:02 CDT
Update - iland Engineers have completed implementing the vendor fix provided to address a software bug causing connectivity issues affecting the iland Secure Private Cloud, iland Secure DRaaS with Veeam, and iland Secure DRaaS with Zerto services hosted within the London location. The Engineering team have confirmed the environment continues to remain fully stabilized with no impact to those customers previously affected by the issue, or any other customers operating in the London location. No further reports have been received at this time.

We will continue to keep this incident open for an additional 24-hours to ensure full stability before closing it out for full resolution.

If you experience any connectivity issues within the environment, please reach out immediately to our Support team for assistance.
Apr 1, 15:25 CDT
Update - Current Status:
iland Engineers continue to work with the vendor to resolve a connectivity issue affecting the iland Secure Private Cloud, iland Secure DRaaS with Veeam, and iland Secure DRaaS with Zerto services hosted within the London location. The vendor has confirmed and identified the root cause due to a software bug and has provided a possible fix for the issue. iland Engineering is working to schedule a maintenance within the London environment to implement the fix.

Current Impact:
At this time, iland Engineering has confirmed the issue has stabilized with no further impact to those customers previously affected by the issue. No further reports have been received as the environment continues to remain stable until the vendor provided fix is implemented. Until this fix is implemented and confirmed successful, iland will maintain this incident in a “monitoring” status.

If you experience any connectivity issues within the environment, please reach out immediately to our Support team for assistance.
Mar 30, 06:52 CDT
Monitoring - Current Status:
iland Engineers continue to work with the vendor to resolve a connectivity issue affecting the iland Secure Private Cloud, iland Secure DRaaS with Veeam, and iland Secure DRaaS with Zerto services hosted within the London location.
The vendor has confirmed and identified the root cause due to a software bug and is working with their development team to provide a permanent solution.

Current Impact:
At this time, iland Engineering has confirmed the issue has stabilized with no further impact to those customers previously affected by the issue. No further reports have been received as the environment continues to remain stable until the vendor provides a permanent solution to the software bug identified. Until the permanent solution is implemented, iland will maintain this incident in a “monitoring” status until a fix is implemented and verified.
Mar 26, 14:13 CDT
Update - iland Engineers continue to work with the vendor to resolve a connectivity issue affecting the iland Secure Private Cloud, iland Secure DRaaS with Veeam, and iland Secure DRaaS with Zerto services hosted within the London location.

This issue is currently identified to be impacting a small subset of customers operating within this location, with no further reports of issues at this time.
Mar 25, 16:43 CDT
Update - iland Engineers continue to work with the vendor to resolve a connectivity issue affecting the iland Secure Private Cloud, iland Secure DRaaS with Veeam, and iland Secure DRaaS with Zerto services hosted within the London location.

This issue is currently identified to be impacting a small subset of customers operating within this location, with no further reports of issues at this time.
Mar 24, 16:46 CDT
Update - iland Engineers continue to work with the vendor to resolve a connectivity issue affecting the iland Secure Private Cloud, iland Secure DRaaS with Veeam, and iland Secure DRaaS with Zerto services hosted within the London location.

This issue is currently identified to be impacting a small subset of customers operating within this location, with no further reports of issues at this time.

We will continue to provide daily updates as the Engineering team continues its remediation efforts with the vendor.
Mar 23, 17:47 CDT
Identified - iland Engineers continue to work with the vendor to resolve a connectivity issue affecting the iland Secure Private Cloud, iland Secure DRaaS with Veeam, and iland Secure DRaaS with Zerto services hosted within the London location.

This issue is currently identified to be impacting a small subset of customers operating within this location, with no further reports of issues at this time.

We will continue to provide daily updates as the Engineering team continues its remediation efforts with the vendor.
Mar 22, 12:20 CDT
Monitoring - iland engineers continue to work with the vendor to resolve a connectivity issue affecting iland Secure Private Cloud, iland Secure DRaaS with Veeam, and iland Secure DRaaS with Zerto services hosted within the London location. Additional details will be provided as soon as more information becomes available.
Mar 22, 07:24 CDT
Update - We are continuing to work on a fix for this issue.
Mar 22, 07:22 CDT
Update - iland engineers continue to work with the vendor to resolve a connectivity issue affecting iland Secure Private Cloud, iland Secure DRaaS with Veeam, and iland Secure DRaaS with Zerto services hosted within the London location. As part of the resolution strategy, iland engineers have scheduled a maintenance window to perform recommended ESXi host patching on Saturday, March 20th. Additional details will be provided as soon as more information becomes available.
Mar 19, 15:52 CDT
Update - iland engineers continue to work with the vendor to resolve a connectivity issue affecting iland Secure Private Cloud, iland Secure DRaaS with Veeam, and iland Secure DRaaS with Zerto services hosted within the London location. Additional details will be provided as soon as more information becomes available.
Mar 18, 16:51 CDT
Update - iland engineers continue to work with the vendor to resolve a connectivity issue affecting iland Secure Private Cloud, iland Secure DRaaS with Veeam, and iland Secure DRaaS with Zerto services hosted within the London location. Additional details will be provided as soon as more information becomes available.
Mar 17, 16:43 CDT
Update - iland engineers are currently working with the vendor to resolve a connectivity issue affecting iland Secure Private Cloud, iland Secure DRaaS with Veeam, and iland Secure DRaaS with Zerto services hosted within the London location. Additional details will be provided as soon as more information becomes available.
Mar 16, 18:27 CDT
Identified - iland Engineering have identified ongoing issues with iland Secure Private Cloud, iland Secure DRaaS with Veeam, and iland Secure DRaaS with Zerto services hosted within the London location. Customers may experience connectivity issues until the problem is resolved.
Mar 16, 10:40 CDT
Monitoring - iland engineers have resolved the connectivity issue affecting iland Secure Private Cloud, iland Secure DRaaS with Veeam, and iland Secure DRaaS with Zerto services hosted within the London location. All services are operational at this time and iland engineers will continue to monitor the environment for the next 24 hours to insure stability.

All services will resume automatically with no customer intervention required.
Mar 15, 19:42 CDT
Identified - iland Engineering have identified an issue with iland Secure Private Cloud, iland Secure DRaaS with Veeam, and iland Secure DRaaS with Zerto services hosted within the London location. Customers may experience connectivity issues until the problem is resolved.
Mar 15, 19:07 CDT
Investigating - iland Engineering are currently investigating a potential connectivity issue affecting iland Secure Private Cloud, iland Secure DRaaS with Veeam, and iland Secure DRaaS with Zerto services hosted within the London location. Additional details will be provided as soon as more information becomes available.
Mar 15, 18:16 CDT
Apr 2, 2021

No incidents reported.

Apr 1, 2021
Completed - The scheduled maintenance has been completed.
Apr 1, 14:30 CDT
Update - iland engineers have extended this maintenance by another hour. We apologize for the multiple extensions. The new end time is 04/02/2021 02:30 SGT.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 1, 13:27 CDT
Update - iland engineers have extended this maintenance by one hour. The new endtime is 04/02/2021 02:30 SGT. There are no issues with the maintenance, it is just taking longer than expected.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 1, 12:06 CDT
Update - iland engineers have extended this maintenance by one hour. The new endtime is 04/02/2021 01:30 SGT. There are no issues with the maintenance, it is just taking longer than expected.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Apr 1, 10:51 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 07:31 CDT
Scheduled - Duration: 04/01/2021 from 20:30 SGT to 04/02/2021 00:30 SGT
Location: Singapore
Type Of Event: Scheduled Infrastructure Maintenance

iland engineers will be performing upgrades on the infrastructure that provides daily backups to our iland Cloud and iland Secure Cloud customers. iland will be performing this update outside of the daily backup windows, no backup jobs will be missed during this maintenance.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Mar 31, 09:50 CDT
Completed - The scheduled maintenance has been completed.
Apr 1, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 20:00 CDT
Scheduled - Duration: 03/31/2021 from 20:00 CT to 04/01/2021 02:00 CT
Location: Dallas
Type Of Event: iland Secure DRaaS with Zerto - Upgrade

iland engineers will be applying an important upgrade to the iland Secure DRaaS with Zerto infrastructure that will improve performance and functionality. Customers should stop all failover tests prior to this maintenance beginning and may see intermittent site disconnections during the maintenance window.

If you need any assistance with your infrastructure during this maintenance window, please contact the iland Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Mar 31, 10:00 CDT
Mar 31, 2021
Resolved - iland Engineering have confirmed no further recurrence of this issue, with all services and systems operating normal.

If you continue to see any errors or issues, please contact our Support HelpDesk for further assistance.
Mar 31, 14:07 CDT
Monitoring - iland Engineering have resolved the issue with the iland Secure DRaaS with Veeam service located at the Sterling facility. All services for str05-backup01.ilandcloud.com are operational at this time and iland engineers will continue to monitor the environment for the next 24 hours to insure stability.

All services will resume automatically with no customer intervention required.

If you continue to see any errors or issues, please contact our Support HelpDesk for further assistance.
Mar 30, 10:49 CDT
Investigating - iland Engineers are investigating an issue affecting some customer replication jobs configured and peered with str05-backup01.ilandcloud.com. Some customers peered to this server may exhibit errors or failures in their replication jobs until the issue is resolved.
Mar 30, 08:30 CDT
Completed - The scheduled maintenance has been completed.
Mar 31, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 19:00 CDT
Scheduled - iland engineers will be applying an important upgrade to the iland Secure DRaaS with Zerto infrastructure that will improve performance and functionality. Customers should stop all failover tests prior to this maintenance beginning and may see intermittent site disconnections during the maintenance window.

If you need any assistance with your infrastructure during this maintenance window, please contact the iland Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Mar 25, 08:26 CDT
Mar 30, 2021
Completed - Due to unforeseen issues, iland engineers have postponed this upgrade. We will reschedule for another day and time.

We will send out a notice once scheduled.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Mar 30, 19:48 CDT
Scheduled - iland engineers will be applying an important upgrade to the iland Secure DRaaS with Zerto infrastructure that will improve performance and functionality. Customers should stop all failover tests prior to this maintenance beginning and may see intermittent site disconnections during the maintenance window.

If you need any assistance with your infrastructure during this maintenance window, please contact the iland Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Mar 25, 08:25 CDT
Completed - The scheduled maintenance has been completed.
Mar 30, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 15:00 CDT
Scheduled - Duration: 03/30/2021 from 21:00 BST to 22:00 BST
Location: London
Type Of Event: Urgent Maintenance

iland engineers will be applying an important update to our iland Secure DRaaS with Zerto infrastructure. This update will improve performance of the iland Secure DRaaS with Zerto Infrastructure. Customers should stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status. If you need any assistance with your infrastructure during this maintenance window, please do not hesitate to contact us.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Mar 30, 10:47 CDT
Completed - iland engineers have also run into and unexpected issue with the DAL06 Zerto 7.5 upgrade and will need to reschedule this for another time.

We will send out notices when the upgrades are scheduled.

We apologize for any inconvenience.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Mar 30, 00:06 CDT
Update - iland engineers have run into and unexpected issue with the DAL22 Zerto 7.5 upgrade and will need to reschedule this for another time.

The DAL06 upgrade is still progressing as expected.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Mar 29, 22:27 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 20:00 CDT
Scheduled - iland engineers will be applying an important upgrade to the iland Secure DRaaS with Zerto infrastructure that will improve performance and functionality. Customers should stop all failover tests prior to this maintenance beginning and may see intermittent site disconnections during the maintenance window.

If you need any assistance with your infrastructure during this maintenance window, please contact the iland Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Mar 25, 08:24 CDT
Mar 29, 2021
Completed - The scheduled maintenance has been completed.
Mar 29, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 15:00 CDT
Scheduled - Duration: 03/29/2021 from 21:00 BST to 22:00 BST
Location: London
Type Of Event: Urgent Maintenance

iland engineers will be applying an important update to our iland Secure DRaaS with Zerto infrastructure. This update will improve performance of the iland Secure DRaaS with Zerto Infrastructure. Customers should stop all failover tests prior to this maintenance window and may see an intermittent site disconnect status. If you need any assistance with your infrastructure during this maintenance window, please do not hesitate to contact us.

It is our goal to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.

Thank you,
iland Support

https://www.iland.com/support/
US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Mar 29, 10:04 CDT