Dallas (DAL22) - Urgent Maintenance iland Secure Cloud Backup
Scheduled Maintenance Report for iland Secure Cloud
Completed
The scheduled maintenance has been completed.
Posted Dec 18, 2019 - 13:00 CST
Update
iland engineers are extending this maintenance by 1 hour. There are no issues with the maintenance, it is just taking longer than expected.

New end time for the maintenance is 12/18/2019 13:00 CT

Thank you.
Posted Dec 18, 2019 - 11:45 CST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 18, 2019 - 10:00 CST
Scheduled
Duration: 12/18/2019 from 10:00 CT to 12:00 CT
Location: Dallas (DAL22)
Type Of Event: Urgent Maintenance

iland engineers will be performing urgent maintenance in the Dallas (DAL22) iland Secure Cloud Backup environment.

Veeam has supplied fixes in order to correct the repository connection issue. iland Engineers will be applying the fixes as outlined by Veeam Engineering during this maintenance window. These fixes will be applied to overcome the scenario where iland’s provider Veeam Backup and Replication server is experiencing delays communicating with the underlying Veeam Repositories used to store customer backup data which was causing some customers to have delays on connecting, errors on jobs, and also slow job completion times.

We feel that this next step will start leading us in the right direction, but we need to restart the Veeam services to apply these fixes. iland engineers will be disabling all tenant accounts prior to the maintenance starting. Customers will receive errors stating their tenant is disabled during the maintenance window. Once the maintenance has been completed we will re-enable all tenants.

We apologize for the inconvenience this may cause. Our goal is to provide the highest level of uptime and reliability in order for us to consistently serve our customers.

Thank you,

iland Support

https://www.iland.com/support/

US 1-800-697-7088
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004
Posted Dec 17, 2019 - 14:26 CST
This scheduled maintenance affected: Dallas DAL22 (North America) (iland Secure Cloud Backup).