iland engineers have resolved the initial issue within the Dallas (DAL22) environment that resulted in slow disk performance on multiple repository servers and caused failed jobs and merge issues.
iland engineers have also worked with our provider Veeam on the service provider software issue that resulted in performance degradation. Some customers experienced job failures and long running jobs. Veeam recommended customers try “recreating the interval” (by right clicking the delayed job and choosing “Sync Now”) in order to get data flowing again.
Jobs continue to process with a reduced number of concurrent tasks assigned per tenant (in order to aid in recovery). Iland support is available to work directly with clients who are still experiencing issues so that we may identify any outlying errors or problems.
We apologize for the inconvenience this has caused. Our goal is to provide the highest level of uptime and reliability in order for us to consistently serve our customers.
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