iland engineers in collaboration with our vendor engineering teams have identified a bug which has caused the storage paths to some datastores to default to a legacy SCSI reservation lockmode. iland engineers will be performing a host storage maintenance this Friday, 1/10/2020 at 09:00 am CT in order to resolve the storage performance and host management service issues that have been experienced by some customers as a result of this problem.
During this maintenance window, all Zerto replication will be stopped. While we realize halting replication for this maintenance is impactful this is the most effective and expeditious manner to regain stability in the environment given the nature of this bug.
iland engineers and support team will reach out to assist where there is any manual intervention required for VPGs as needed following the maintenance.
Our goal is to provide the highest level of uptime and reliability in order for us to consistently serve our customers. If you have any questions regarding this maintenance, please contact our Support team.
UK +(44) (0) 20 7096 0149
SG +(65) 3158 8438
NL +(31) (0) 10 808 0440
AU +(61) (0) 2 9056 7004